Seasons of Skin Skincare Studio & Boutique

Nano needling stem cell LED treatment. That is all you need to know!
I’ve been getting facials for the last 10 years and ever since I found monica she has brought life into my skin I didn’t know I was missing. I was always a microdermabrasion girl but this treatment is next level. I appreciate Monicas quality products and ability to give me what my skin needs according to each session because each day is different for us right?! 10/10 recommend for any facial treatment and don’t get me started on the jewelry she hand picks out every year for her Boutique.

Cristianna was very professional. I had a wonderful Ultra micropeel facial. I was so relaxed from the facial massage that I could have fallen asleep. The products made my face glow for 2 days! The products were terrific. I'm going back.

Monica is the best! I try and see her every 4 to 6 weeks for facials. I leave feeling so refreshed and relaxed. ❤❤❤

Amazing customer service, super friendly, best facial I have ever had. I highly recommend this place.

Great facials!

I have actually been seeing Monica for a couple years now. More frequently recently due to stress related skin issues. She did great on my facials initially. So I started buying my facials in packages from here so I could go more often, although it is harder now because locations have moved and it's a much farther drive, but I was a loyal client, so I continued to go. I had two facials left, but I will not be going back because of the lack of/poor customer service provided in the recent months.

Unfortunately, if you're looking for great customer service, you will not find it here. I sent her an email describing my being upset with how I was treated as a (loyal) customer. My issues before I let slide because life happens, but there comes a point when you realize that you shouldn't have paid for that package, because the money is already spent and (this is my opinion) you are not a priority.

My last issue (after a few that I had described to her in email) was a cancellation I got via text 1 hour prior to my appointment. I had already driven up to Windsor as I figured I could squeeze in a quick trip to WallyWorld for classroom supplies since I was going to be in the area. The text I received 1 hour prior was "Hi Jackie I need to reschedule today Please book online so sorry ;) " . Of course I was disappointed, I revolved my whole day around this of course, as my free time is minimal, so I responded with no problem but last time I tried booking online I had an issue with schedulicity. The response I got was "I'll have my receptionist call you tomorrow". Okay cool no problem, I was actually able to work with the app though and booked the appointment, so I figured she saw that which is why I didn't get a call.

The long and short of it, I wrote an email saying I wanted to cancel this week because I had been quite upset over the customer service I had been receiving (I had to prove I had paid for a certain amount of facials as well, so if you go, make sure you have everything documented). She called me and left a voicemail, which I appreciated at first, but then it seemed more vitriolic than apologetic. She said she had to be admitted to the hospital. I have no idea if this is true or not, and I can't say what really happened obviously because I wasn't there (but based on prior business postings that day and right before my text to cancel on me I can't say I'm fully sure this happened, but I wasn't there so it's not my place to say what happened or not). I'm not going to argue any of it.

I asked out of courtesy for a refund for one of the facials out of the two that I am not getting now, just to make a customer happy. The voicemail clearly told me there are no refunds and all sales are final. I'm well aware of that, I was asking from a customer service standpoint (I say the same (all sales final, no returns) for my online sales but my reputation is more important so I do take that into consideration, as having a good reputation makes you more $$$ in the future. We also get charged if we cancel less than 24 hours with Monica, so not sure why my question for a possible refund (if she felt like it) would not be considered given our last situation. I could go on and on, but to let you get on with your day/night, I'll just end with saying that you can get a great facial here once, *maybe* twice, but the customer service needs MAJOR improvement. I desperately need a facial, so to give this up (my last two I had) says a lot.