Moy Serrano - State Farm Insurance Agent

I have been with State Farm for over 40 years and Moy Serrano has always been right there when I needed him. 5 Star service all the way!

Moy Serrano is always available, personable and honest with me, not to mention efficient and thorough. Thank you Moy!!

I appreciate Moy’s quick response and advice. Great to work with and helpful.

Great price. I shopped again and again and they have the best rate for my rental home.

Best of the best. 100 stars.

Didn't really have any issues until someone at this office dropped the ball on my insurance and there was a loss on that vehicle. I specifically asked for certain coverages that cover vandalism and theft and it was never added to my policy. Low and behold the vehicle is burglarized, broken window and tagged with graffiti all over. When I go to make a claim they tell me that I'm not covered. I contact this office to clarify why the adjuster is telling me I don't have the coverages I had requested. They tell me I never asked for them.

This is clearly not the case, the vehicle this one replaced had the coverages and the new one was supposed to carry over the same types of insurance. Moy and his staff have lied through their teeth to the adjusters and corporate statefarm management and are refusing to own up to their mistakes. Needless to say, this is not the type of place I care to conduct business with, and I have lost all faith in them to properly manage my insurance needs. If you're considering this agent to handle your insurance, I would strongly suggest you find a different agent.