Bank of America Financial Center

My wife just opened up a account there and did it on her lunch break

Great bank branch to work with.

Awesome staff

Good, helpful, and trustworthy.

Bank of America is great, I recomend another branch. I only use this one as it's on my way to work. What should take 15 minutes takes 30. They do not do as you ask and mess up your account.

Great fast service, there was only one person working there and no one else was there so it was a quick service. The only problem was finding a parking spot, it is very full and hard to find a place to park other than that good service!

It's a bank so it's alright it's not Disney Land or something

Was good for years. I'm a recent fraud victim and they don't handle it well at all ..ask for $ too protect account??
And they own/financially support for profit prisons thru America . I don't want to support such trauma to fellow humans. Looking for a good bank!

Not a good experience at the ATM, shorted on cash dispensed. Presently this site offers only ATMs so called a toll-free number for help. Long long time on hold. Problem not resolved. Tried to reach a human locally but no luck - unable to contact a live person locally. Then tried to schedule an appointment which is an online option; that isn't an option I think due to COVID. Will have to figure out how to escalate this.

As with ALL BofA's this is a one sized fits all WORTHLESS bank. Called this, MY branch for a simple request, was told to call the general number which put me through an ENDLESS menu, then told me to hold "30 minutes or greater". Hung up and called another number which then told me to hold "22 minutes" then told me "15-30" minutes, then told me I am being penalized for not giving the automated system my specific request, which was NOT an option. This while being told endlessly to get their app, as in, don't call us again. This is NOT the first time this bank has been a problem. Calling your local branch is NO DIFFERENT than speaking to their call center based in whatever country it might be in. This bank, and especially the Chico, Ca branch, should be AVOIDED. I opened this account (one of two) while I was in school. It will be CLOSED before the next statement cycle ends and replaced by my LOCAL bank which has LOCAL PEOPLE who can actually ANSWER a question when asked rather directing their customers to call centers to be placed on ho,d for "30 minutes".

If there was an option with 0 stars I would give it to Bank of America in Chico

Both of the locations in Chico CA have terrible ATMs. Worst service ever. I had 3 ATM issues in the last two months at this location and the other One in Chico

You guys should change the Machines and put a brand new one because it’s not a liquor store. Your ATMs Always our of service.

I really recommend Chase Bank if you are in Chico because BofA is the worst in the area 👎🏻

I pulled up to this location to use the atm. I bank at another bank but this location was more convenient for me to get cash. When I stepped out of my car I started walking towards the front of the building on Brodway thinking that would be where the atm was located (I was mistaken, it was on the back of the building where I was parked) and as soon as I got to the side of the building a parking attendant ran towards me and started yelling that I couldn't park in the lot. I told him I was looking for the atm and he accused me of lying and then said he was going to tow my car if I didn't move it. I told him I understood what he was saying, but that it was a misunderstanding and there was no need to yell at me, I was trying to use the atm. He then yelled at me again that I needed to park elsewhere. I decided this wasn't worth the trouble and started walking back to my car, while he followed me. I asked him to stop following me and he ignored me, he was behind me all the way up to my drivers side door and then stood a few feet beside my car watching as I pulled out and drove away.

I understand that this is this man's job. I understand that this is probably a troublesome location for people parking there and not using the bank. What I don't understand is why this man thought it was appropriate to yell and me and continue to raise his voice at me when I explained I was doing business there. It was unnecessary and frankly it scared me. I was minding my own business and next thing I know I have a man a foot taller than me starting a confrontation over nothing.

I tried calling the branch to speak to someone about it, but no one answered the phone even after several tries. I will absolutely never return to this bank to do any sort of business.

While waiting in line, it is not fair and unethical for you to take and process other customers before us.

Chris, and the rest of the staff were very unwelcoming and did not have good customer service. Felt like he could care less on helping me and had more important tasks at hand.

No Parking! Their parking lot was full and I had to park on the street. When I went inside the place was practically empty and there were only 2 people.