Volkswagen Service

Todd and Joey were very helpful with getting my 2022 Taos taken care of! The service team did a great job as always and I was even able to split payments through sunbit which was very easy to use. Great communication every step of the way and I used the shuttle service for the first time and that was great as well!

Jaden my Advisor was awesome from start to finish. He made the appointment, checked me on the day of & kept me informed during my visit. He is an asset to VW of Olympia!

I had a warning light come on that raised concerns. And the service department was friendly, professional, and checked on my vehicle with great care.

I have always received excellent customer service from the staff. Work is always done quickly and I never have to wait past my appointment for service.

We have had all our VWs serviced here. The staff & Techs are always so nice to deal with.

Jim and Joey in the VW of Olympia service department have been very kind and helpful when I have brought my VW Golf TDI in for repairs. I have taken my TDI to multiple VW dealerships across the country and none of them have been able to successfully repair issues or a lack of empathy/customer service skills has made the situation even more stressful. I will continue to take my TDI to the folks at VW of Olympia because they have figured out how to consistently repair complex problems and maintain excellent customer service.

Great service team with amazing customer service. Proud to be an owner of a VW

I have been getting my VW services done here for almost 2 years now and I always have a positive experience each time. The service department employees are always super knowledgeable and are more than willing to help in any way possible.

My husband and I were looking for a used 4runner to purchase! They had one in stock that we really wanted! Brian Martin sent us informational videos prior to us being able to view the car! Richard Smith was able to help us reserve the car until we were able to pick it up after the snow storm over this past weekend. Great service, excellent communication, positive attitude and all around could tell they genuinely wanted to help us and make sure we were happy with the purchase. When we test drove the car there were a couple things that needed to be looked into and Richard was able to get it looked at by the shop right away and take care of it on the spot. Highly recommend this place!

Buying our car here was great. Probably the best car buying experience my husband and I had. Quick easy and just awesome. However the service department has been so so. Although the guys are nice the communication between customer and employee can improve.
We would definitely buy a car from here again.

We bought a new vehicle in November and had a great experience! We did as much as we could online due to Covid and they had the vehicle ready to go when we arrived for paperwork. Roy walked us through the features of the new car and was very helpful even after we left the lot with questions about different features. Once we realized our license plates had not arrived, I contacted the dealership and they quickly found the tracking showing them at my local post office. When it appeared they had been lost, Tara from the dealership called the post office. Within a few hours the plates were delivered to my house by the post office! So far we have loved our new vehicle and we were very impressed by the service we received!

Going on a road trip and wanted to have a safety check done on my Tiguan. Called Saturday and made an appointment for that Monday. Andrew had me in and out within 45 minutes. They checked my vehicle out and gave it a thumbs up. It gives me peace of mind to hit the road worry free. I will continue to have my services done at VW of Olympia. BTW, I purchased the vehicle in Tacoma. 😎

Service department has never disappointed me!

Bought a car, was in need of a same day buy and drive it out the same day and they went above and beyond and made it happen!!!! Great place, I recommend them to everyone! Great service center too.

Had the DSG fluid and filter changed out. Also the voice activation started speaking Russian the week before and nothing I tried would reset to English. They corrected the software issue and the car is operating great. Faster service time than was stated too.

Great customer service and clean facility..

VW of Olympia is a people-oriented dealership.

Service here is quick and efficient. Guy even ordered me services for my next visit on advance. Will take my car here as long as I live in Washington.

Quick service and helpful, polite technicians.

My fuel door was jammed shut! Luckily my vehicle is under warranty and to fix it will not be out of my pocket.