T-Mobile Authorized Retailer

I am currently a T-Mobile customer after switching back from AT&T. I was with T-Mobile for a few years before then since the T-Mobile/Sprint merge, and was with Sprint for many years. With having been with a few different cell phone carriers I definitely have to say that T-Mobile has provided me with the most positive experience. Ever since I switched back, all the new 5G towers that were put up have given me better connection in areas where I either didn’t have connection, or the connection was spotty. The customer service is excellent, especially at this location. They take the time to answer all of my questions, and if there were any questions that they were unsure of, they wouldn’t hesitate to find that answer out for me. The staff is very friendly, not just customer service friendly because of the job, but friendly in a sense that you feel they genuinely care about your experience and getting you taken care of. The manager, I think her name was Erica, is especially knowledgeable and experienced and it shows. She answered all my questions and ensured that I was taken care of before I left that store. I am very satisfied with my experience and if I could rate 100/5 I definitely would.

I recently visited the T-Mobile store and had an amazing experience! The staff, especially Raquel, provided excellent service and went the extra mile to make sure I left satisfied with my new phone purchase. Raquel was incredibly knowledgeable about all their devices and deals, which made the decision-making process so much easier. It's refreshing to see a team that genuinely cares about their customers. I highly recommend this T-Mobile store for their outstanding service! 🌟📱

I dont usually leave reviews, but I've been going to the union gap store for years now and can't say enough about the professionalism, expertise, and friendliness of Raquel. She has saved me money countless times, fixed issues, answered all my questions, made sure all my upgrades went smoothly, and has always had a giant smile and been extremely patient and friendly.

Raquel went above and beyond my expectations. She made feel welcome and gave me the best service. I highly recommend getting your phones and anything else you need with them. Thank you so much for your help Raquel!

Went in for an upgrade and was Greated right away by angel who was quick, helpful and had great customer service, getting me into my new iPhone 15 pro max. Best T-Mobile store in Yakima!

I have been a T-Mobile customer since 2015, when this location was the only one in all of Yakima and the lower valley. As T-Mobile has gone from underdog to behemoth and opened stores everywhere, I keep coming back to this store any time that I have a question or need to make adjustments to my plan. The staff here have always been courteous and welcoming. Even though the wait can be long sometimes, they check in on me regularly. I see myself continuing to go to this store, even though there are now stores that are much closer to where I live.

Erica was phenomenal!! Very knowledgeable in all aspects of the business. Guided us through our options and designed a plan that was perfect for us. Explained options and benefits that we were unaware of. We are refugees from many years at AT&T and are delighted we found Erica and T-Mobile. Looking forward to a long business relationship.

Best customer service in town. I recommend this location if you have any issues. They go above and beyond for you. When you go in ask for Eddie i promise you wont regret it.

Angel did a fantastic job on my upgrade he always does a great job! Very good customer service skills he deserves a raise!

Came in with an issue and Eddie did an amazing job here. If you visit t-mobile ask for Eddie.

Thanks you, to the person working when I stopped in to pay on my account; hard work and got all my questions answered! And also let me know how to apply for a position with the comp also! Keep up all the great work you do marissa!!! Excellent customer; friendly and knowledgeable and went above and beyond my expectations and job well job!!!!

Jonathan was fast at swapping my 7 devices over from Verizon. Great customer service

The employees in the store are fantastic and fixed what the customer support failed to even attempt they have saved my life and made me feel like I was supposed to come in in the first place customer support in the store is fantastic they need a raise

Great customer service! I was immediately welcomed with a smile. Thank you to Angel and the whole crew, very helpful and friendly

We switched to T-Mobile and took advantage of some of their promotions offered at the time. Everyone we worked with here were great, but especially Raquel - she was amazing. She went above and beyond to get everything perfect for us. She was patient, kind and had fantastic customer care skills. I recommend them. And we are enjoying the T-Mobile plan as well.

Raquel made the experience very fast and easy she helped me fix my phone and backed up everything on my phone for me

Angel and Eduardo went above and beyond expectations. I highly recommend getting your phones and anything that else you need. Thank you so much for your help Angel!

I had a wonderful experience angel provided great customer service , he answered all of my questions . He was very helpful and respectful. Thank you again!

They are professional and quick. Great management and team! Especially love Erica & Eddie

Erica at the union gap store unlocked my phone and I am super pleased with her expertise! She is a real asset to mobile!! Thanks so much!