First National Bank

Crazy how I read all these comments about how rude the workers are. I never had an issue with anyone at this bank even before it changed hands. They were always nice and very helpful to me.

Super nice staff! Not going to lie the reviews were a little harsh but after my experience with them I gotta say they're really nice! Tbh I really appreciated the help thank you again Shelly and Jess!!!

Just wanted to give a good rating to Angie from the Lebanon Branch very very considerate and super nice and very helpful

Always so helpful and polite

Shortly after the merger they refused to auto pay my DISH. But learned Metro was releasing my funds with wrong expiration date. Kudos to First National! I feel safer with the merger. Also, they reminded me my ID was expired. Thanks!

They are very rude to there customers and there's this girl that is very nasty to people

The staff is very friendly but equally unhelpful. There was a problem, I came and stood in line. They couldn’t help me, they said it was better to call. I called , A week later, still not resolved. But they charged $4 for printing my bank statements.

Bank somewhere else, poor customer service!!!!!! I work with 4 other banks for business accounts and this place is never helpful for anything!!!!! Always saying I need an appointment for the most easiest questions!!!! Unbelievable how this bank is operated. They closed their west Lebanon location!!!! They lost so many customers!! Have so many issues with them and not enough space to say it all!!! I have banked here for over 20+ years since they where Metro bank.. its gone so so so down hill!!! I'm closing my account and banking elsewhere after 4 years of very bad experiences and just dealing with it because of all the accounts I have tied into the bank account here.. but now I have to move everything to one of my other banks and just deal with hours of work changing accounts to a new and better customer service bank.. pathetic how crappie this place has gotten!!! Very very poor management I guss!!!

Staff at the branch are wonderful. The corporate customer service is abysmal and getting worse. They show no signs of wanting to improve. I’ll be going elsewhere. .

Horrible bank. We had problem after problem. Every week was a different issue and their respond were always we can't help you. Super annoying bank. Never ever in my life have I ever had a bank like that!

1 day staff was very rude!! Today I call and they put me right on hold, don't even ask if I can hold. After on hold for 10 minutes I hung up and called back right on hold again. Terrible customer service.

NOT EVEN ONE STAR NEGATIVE STARS
Staff is very rude, also when applying for a loan at this location, I was told I would get a call if I got it or not within a few hours. I never got a call back stating anything. The staff is ignorant. Also my account was over drawn and I had no idea why and they told me I transferred money to my other account which left the current account delinquent which was not true at all They said I did it on the ap which I didn’t have the ap and I didn’t even know how to transfer funds at that time. I had to pay all charges.

I have absolutely nothing good to say about this bank right now. Since the merge from metro to fnb i have had nothing but hassle and problems. Cards stop working, the bank transfers funds from checking to savings (supposedly its over draft protection) without a reason, then charge you ten dollars every time they do it...regardless of the facts funds were always available in both accounts and the transfers were unnecessary. The bank refused to refund any of the 100's of dollars they took without approval or even a clear reason. Have since closed one account and will soon be closing the other and banking elsewhere. The staff is usually rude or short with the customers. Terrible bank, i shiuld have left when the merge happened and everything went to h3ll.

FNB sucks I have it used my account in a mouth I had money in their I even went into this bank and they were saying I was over drafted . So they said it was because of Xbox so I got off that off my account. And never once did they tell me that u didn't sign up for online banking they would start charging my account for every bank statement that's sent too you're house. Well today I called in too find out was going on since I had money in their I was just saving back what I had in their. Now I am in the hole 38 dollars now I have to pay that first before I can close out my account. I miss metro the hassles are horrible I am glad to see I am not the only one that is having problems. I have had problems with this bank for 4 months straight if u start asking questions they turn out say we its not up to us to keep track of you're account. I hope this bank closes they suck

Absolutely the most rude manager at any bank I've ever been too! No deposit slips available so u have to wait in a line of 6 people with only 1 person working just to get a deposit slip! Again, most rude manager ever!! Must hate his job but most certianly hates customers!

Awful! Fraudulent charge on my account. I asked for a replacement card and they send me a debit card attached to my account with a man's name on it whom I do not know. I opened an account elsewhere and before I could close the account they let an online check go through with no money in the account and then charge me $37 for it.

RUDE staff members they would hang up on you when complaining about something!! Alot of my money went missing after the bank had a “system malfunction” the bank app wouldn’t let me sign in, I couldn’t see what was constantly charging me, bank was supposed to give me my money back & NEVER did!! I personally think they’re just stealing money off of costumers!! DO NOT go to this bank!!

The lobby is closed because of the virus and yet every time I come here there is only one teller working....and she is always the slowest teller in the world...they have the window blocked off so they don't have to look at all the angry customers lined up in the drive thru....very sad situation..