PNC Bank

Great service. The branch manager, Jessica was extremely helpful. We came to pick up a cheque ready loan. She helped us through the process, coordinated with the loan closing group to help us get it the same day. We were able to buy our car that day!

Every visit, since moving to the Allentown area last year, has been excellent. The help the manager, Jessica, provided with loan transfers was made easy. A very approachable lady. Thank you to her and all the staff.

I had a great overall experience with PNC for the several years I been with them. They are so helpful and very resourceful. Alberto did a really good job with me he’s the man

Staff was very helpful and bent over backwards to answer my questions. Jessica the manager was very concerned and sincere and treated me personal respect and professionalism.

Better services and the staff they are so greatest

Manager is cute

They take forever! Every time I go in to do a simple transaction I’m there for like half an hour. They need to staff the place more, can’t have one person working such a busy location.

ATM is super unreliable. I deposited a check to skip the usual long wait and it didn’t accept the check but kept my physical check and then I had to go in sit with someone and start a dispute process 🤦‍♂🤦‍♂🤦‍♂ Took like 30 minutes and I was in a rush which is why I chose to use the ATM in the first place

Then she tells me people have that issue all the time. Then why keep the ATM in service if you know it’s doing that?? 👎

Worst customer service of anywhere ever!
1/3/23 I stood in front of tellers for ten minutes. Four women were working and talking to each other. No one acknowledged me for ten minutes. Then finally one woman asked what I wanted. I said I want to deposit money and get a new ATM card. The woman said this branch is a solution center and no longer has tellers. She said I can use the ATM outside.

No more tellers at this location as well? PNC really does not want my business anymore.
I started using QNB when the Macungie branch stopped using tellers. I still kept my accounts with PNC though.
I want to deposit a savings bond which requires a person to handle the deposit. I guess I won't be using this location either.

Lousy services , mega lines to access virtual teller and atms are consistently out of order including drive thru atm. Staff at the site are unable to do anything. The supervisor on duty should be able to empty ATMs and reload with cash. That is simple and when the money truckers come give them a deposit bag like any other business would!!!

Horrible service. Make an appointment online and it doesn't matter. Zero customer service even after you wait 20 minutes past your appointment time. Would recommend going to any other pnc back or just change banks completely after this experience