Pep Boys

I went to get my vehicle serviced and I met with Emory who greatly took care of me and the vehicle. Emory is an outstanding gentleman who is understanding and showed his interest in getting his customer happy. I was very satisfied with the service he provided to me. Thank you Emory 🙏!

Pep Boys truly deserves accolades for the pivotal role they played in rescuing my business from a challenging situation. Facing a critical issue with my business vehicle, I turned to Pep Boys for assistance, and the experience exceeded all expectations.

Their team showcased an exceptional level of professionalism, promptly diagnosing the problem and providing a comprehensive solution. The mechanics at Pep Boys demonstrated not only technical expertise but also a genuine commitment to customer satisfaction. They took the time to explain the intricacies of the repairs, ensuring I had a clear understanding of the situation.

What stood out was their dedication to ensuring the smooth operation of my business. Pep Boys worked efficiently to get my vehicle back on the road promptly, minimizing downtime and potential revenue loss. The quality of their work was impeccable, and it was evident that they went the extra mile to guarantee a lasting and reliable solution.

Moreover, the staff at Pep Boys exhibited a customer-centric approach, addressing my concerns with patience and offering valuable insights to prevent similar issues in the future. The overall experience not only saved my business from a potential setback but also left a lasting positive impression.

In essence, Pep Boys not only provided technical expertise but also delivered a level of service that goes beyond the standard. Their commitment, proficiency, and customer-oriented approach have undoubtedly made them a go-to partner for any automotive needs. I am sincerely grateful for their outstanding work and the impact it has had on the success and reliability of my business operations.

These guys never disappoint!! I’ve came here 2X since September and they took care of me, even though, both times were later in the day. I couldn’t be without my car and they understood that and made sure to get it done in a timely manner. They gave me options so I wasn’t pressured by any means. They exceeded my expectations on both visits. I recommend Pepboys over Walmart, Firestone, Monroe, Etc..!!!!!!

I called in this afternoon to inquire about putting in tires and I was told to bring it in as soon as I could. The service was great, the staff- very friendly and some were even pretty funny. I appreciate a professional, laid back environment. Car drives super smooth and the tires look great, I’m so thankful! Shoutout to the West Hartford Pep Boys staff!

Great service. I went there to get my catalytic converter changed and the staff was very knowledgeable. The staff was were friendly and efficient.The store manager Richard was very patient with me and explained everything. I will definitely continue to have my car serviced here.

Pep Boys on New Britain Ave Hartford, CT is close to my house, and I started going to them three years ago for regular oil changes, annual replacement of the cabin A/C filter, and replacing the battery. They are experienced, friendly, and efficient!
And they don't talk down to me, even though I'm an older female.

Rich, the manager, went out of his way to get the tires I needed, during the busy Christmas week, going above and beyond anything I could have hoped for. He saved my Christmas vacation! I will definitely return to this facility for service in the future!! Thank you so much!!

Richard, the manager, was great! I can't imagine the experience being any better. All questions were answered and the service was quick and at a fair price. Update, I have been back with different issues and as always the service was great, friendly at a fair price!

This location was very efficient. The manager was vey nice and willing to resolve all my issues and make sure I was out within 20 mins. I recommend anyone to this location for brakes, oil change , and service.

Great service at a decent price. Great location. I was able to do my grocery shopping while my car was serviced.

I walked into this location on both the wrong day and at the wrong time, entirely, my fault. The evening prior, my car battery had gave out on me and I needed a replacement… The gentleman behind the counter was able to transfer my appointment, take care of the service in less than 20 minutes, and get me on my way with a new battery. five stars, I would highly recommend this place.

Great service. The manager was very nice and professional. I came in as a walk in very close to end of shift. My tire was as bad as it could be. I also had a shake in my car which I thought needed an alignment. He said it was probably the tire weights being off. He was right. Could have totally done the alignment I asked for and charged me extra for nothing but he didn't. Very trust worthy people. I wish I lived closer so I could go there from now on.

I had serious problems with a competitor unknowingly to Pep Boys. Emory and Brian very customer friendly when I had my 2008 Avalon service on 8/23. As a matter of fact Emory brought to my attention that I have additional work done for safety measures.
I was so please that I came back to have work done on my 2006 Camry. Emory again very helpful and professionalism made me feel comfortable in doing business at the store.

Great experience Rasheed was amazing. The communication was great thank you for showing me the problem and explaining everything to me.

I had an emergency car repair issue on my way back from vacation. The Pep Boys mechanics got my wife and me back on the road as quickly as was possible under the circumstances, with excellent work. Our experience was outstanding.

Great service. Always my go to for all my car needs. Great staff, lead by a great leader. Knight shift 💯

Great service. I came in for an emissions test and they took me right in. Only waited about 15 minutes. Nice people too.

Emory, from the West Hartford Pep Boys, was very professional, knowledgeable and patient in assisting me over the phone with my inquiry regarding new tires. After arriving to the shop, overall I had a good experience and would definitely recommend others to this location!

I was very pleased with my experience, Pep Boys was able to replace my tire within a couple hours of dropping off my vehicle. I was in a bind and they were receptive to that, very appreciative.
Thank you,
Brian

Service was done within the time I requested and the car repair was done with no issues.