Cummins Sales and Service

Called for parts for an older Onan generator, they emailed me the parts breakdown, gave me the price and availability for the parts I needed. I ordered the parts and received them the next morning. Thank you Tim at the Scarborough ME. location.

This shop has been awesome!!! My truck was in the shop immediately and diagnosed within a day. Dawn up front was very helpful in getting me setup with a hotel and getting the truck in asap. Dana was my advisor that kept in contact with me every step of the way and she was on point. I can’t say enough about the team at Cummins in Rocky Hill, CT. Thank You!!

I cannot say enough good stuff about bringing my Cummins powered RV to this dealer when hitting some gigantic pot holes on I95 in NY. I had a clamp break causing a charge air hose to partially fail. I was on a long trip over 1300 miles from home. They knowing I was far from home took it in right away, found the problem. Best of all had parts in stock! That is huge! Fixed my 6.7 and I was back on the road by 3pm. Anyone that owns an RV will understand what a big deal getting fixed and back on the road is. I would give them 6 stars if I could.

I had wasted 21 hours between the dealer and Travel America repair shops before arriving at Cummins Coach Care at Rocky Hill CT. Dino patiently took notes and inspected the rig. Within 2 hours, they made a hole in the repair line and brought the rig inside for inspection. There was no fault codes just a small leak but the entire rear of the rig and toad were covered in oil. Kevin was the technician who worked late to help get us back on the road. Dino and Kevin always kept us informed of their progress and findings. No surprises. In the end, it was a simple overfill during its last oil change. Extremely pleased with their level of customer care, professionalism, and technical knowledge. Love these guys! And, by the way, the Italian restaurant Case Mia around the corner was also a great find! Good Italian food while the rig was being repaired...best of 2 world!

Best parts guys around. Extremely helpful and friendly.

I cannot say enough great things about the Cummins service center in Rocky Hill CT. Everyone there was accommodating, friendly, knowledgeable & took the time to explain & document everything. We called them around closing time & they stayed on the phone to diagnose the issue & squeezed us in at 9 am the next morning. By 2pm we were back on the road issue resolved. Thank you to Dino, Steve & the entire staff.
Every step of the way Dino kept us informed & always ended the update with is there anything else I can do for you.
I highly recommend them for your service issues or regular maintenance.

We were 3000 miles away from home, our Motorhome when we got a check engine light. We took it to the Cummins service center. I talked to Dino over that phone and he was good. When we left Motorhome at the center , Dino kept us informed and up to date daily. The repair was going to take until Monday to complete. Dino and his found the crew the parts locally and was able to complete it on Thursday.

We are full time RV's. We had an engine DEF voltage error on our Tiffin Powerglide 40 IH. Called on Monday, had an appt for 7 AM Tuesday--priority for out of towners. Unfortunately, they had a reduced staff situation, so it took them 2 days to isolate the problem. Called Tiffin with issue, it was a Tiffin issue, but Cummins agreed to implement repair with Tiffin part (over nighted) and guidance. Part was replaced next day and we were back on the road. Special thanks to Dana for keeping us informed throughout this process and help us get back on the road. Thanks to Brian for jumping in and heloing.

After being towed out of the middle lane of 84 this was the shop the company we lease the truck from said we have to take it too... This made me nervous at first. They took it in right away and started working on it. My company sent another truck, so I transferd my stuff to that one and left. Long story short (too late) the truck is less than 2 years old and under warranty. The problem was with a Ford part, not Cummings which Ford insisted was incorrect. They fought with Ford to the point where a Ford engineer came out to diagnose the problem, which the Cummings mechanic had already done the first or second day they had it. I was beyond impressed with the service I received from this shop!!!

Great experience at this Cummins location. I own a mobile dog grooming van and have been assigned to Kevin for repairs to service my Onan generator. Kevin is very helpful, quick, knowledgeable and the absolute BEST! Highly recommend!

Dino and Kevin were fantastic! Wonderful customer service. We were treated like people (not just a number) and our RV is now purring! Could not be happier! Thank you!

Have a 2007 Kenworth almost 500k on the motor, the techs really brought it back to life with some injection work and some up top adjustments, thank you and I'll recommend you to many people in the future

Great folks. Got my truck worked on (2/7/2017) in a great time and got down the road. But like everything else fix one problem and another occurs. But nothing to do on their part.

I had some warranty work done on my RV generator. I was treated with courtesy and respect by management, the the quality of the tech was extraordinary.

The parts department is top notch Carlos always gets me what I need and its the right part the first time!

Traveling in RV on vacation, thanks to Dino, Kevin & others for keeping us safe on back on the road asap, much appreciated, great job!

Ask for Wayne Erb in the parts department. He's like Google in the flesh. All knowing!

Clean establishment in a safe area, top notch team.

Their parts department is very helpful

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