BioScrip Infusion Services

I can only speak for my experience here, which was amazing. Had a scrip for special formula for my infant with severe allergies. They had the best price on these extremely expensive formulas and also had them to us on time so we were never without or even had to worry about being without. Every single person on Customer service team was such a pleasure to deal with. I would recommend them to anyone.

I just want to say Thank You!!! for replacing my son’s broken feeding pump for a new one in the middle of the night! I appreciate it!

Customer Service, Nurses along with Oxygen Crew! Excellent Service!

We’re suppose to get our supplies every three months it’s four months because of the 30 day waiting period. Should be able to order every two months and add the 30 days to that. What happens when you run out like I did? One pillow is good for one month then it looses the seal. Can this be fixed?

I understand that the purpose of every business is to make profit. However, this should be fair for both the supplier and the customer (in this case, patients). Medical supplies are expensive but Bioscrip is making this harder. We should be able to pick our supplies as needed. Instead we get an email stating that its time for more to replace CPAP supplies, and we don't have any other choice than a yes or no. Following the order, I start getting huge mail boxes (unnecessary & expensive shipping cost) for small items such as filters. Everything comes separate (which I guess adds some $$$$ to the bill). And then at the very end, we get the huge bill on the mail for unwanted supplies. The funny thing is that I had to wait months to get my order, but the bill was on the mail right after! Being sick is a luxury these days and this is just frustrating.

I have called Optioncare 6 times over 8 mos the change in my son's primary ins and yet no bill to the primary yet but billing CT Medicaid who now won't pay the claim because they know my son has prim ins. So frustrating. Sure enough they'll try to drop him because of their ineptness.

Terrible billing department. I closed out my account because the billing was so erratic and paid my balance in full and asked them if there were any other charges and she told me no. Months later I get a bill for 10.64 which I refuse to pay and have written this fact to them several times. I have also tried to call several times and keep getting transferred and disconnected. Finally I got a man who seemed like he understood and was going to speak to his supervisor. I was on hold waiting for him to get back to me for 20 minutes then the phone disconnected and no body called me back. I think this has been sent to a collections agency. Stay away!!!
Patricia Flaherty

Who is running the show here ? I call with billing question, and get a call center in another country. They are unable to help. I call ALL the other numbers I have. I keep getting transferred. I am getting charged for items from 2021, after paying my account in full many times since then. They promised me an audit of my account, and I'm still waiting for that. I have not received my supplies after countless requests. I've never dealt with such an inept company in my life. They don't deserve the one star I rated them. double zero for me.

If I could give Bioscript a 0 i would. I have received invoices with another patients name addressed to me. They will continue to bill you for services that were not provided and do not honor a signed contract. When you can reach customer service they can and will not answer any question you have. the invoices that come from Mass. with a phone number to contact they will tell you they do not service CT. I have been waiting over 6 months to correct the billing and no one can answer any questions. I did get someone back in June of 2021 that called say they were going to get to the bottom of this well it's a August and nothing has been rectified. I think people need to start calling the CT attorney generals office.

Worst DME company EVER!!!!! Have been with them for YEARS unfortunately and the last several years they have “forgotten” to send me the info for reordering supplies, I have called them and always get some kind of blame on someone else. I just spoke with them for the LAST time when she stopped me from talking and asked me if “would allow her to finish” all I am doing is trying to get my new machine! If your doctor sends you for something here, tell them to go elsewhere. You have been warned! I don’t know anyone of my friends that have to go through this at other DME companies.

Reordered supplies for CPAP. Over a week later no supplies. I called. They told me I had a balance and could not send supplies until the bill was paid. Was told they sent me an email. No email. No call. I double checked my email, thinking maybe I missed it. No email. Had I known, I had a balance would have paid the bill in full. I've only been using the CPAP machine since February and everytime I call it's a nightmare. Called my insurance company to complain and they're sending me a list of other companies that can get me my supplies. Never again BioScript. They are playing with people's lives and not in a good way.

Started cpap on March 20th
There is supposed to be a resupply every 3 months for some supplies and 6 months for others.

on SEPTEMBER 20th (so 7 months after) i started a game of phone tag with every single person on the planet to have my supplies get ACKNOWLEDGED as not being sent out.

I was told originally it would take 2 weeks. I've since been told WHEN I FOLLOWED UP OF MY OWN ACCORD 2 WEEKS AFTER, that it 15-20 business days. I can tell you today is business day 21. Four weeks.

If you call their line, it say it will be 24-48 hours for a response. I can assure you, they have not followed up.

This is a failure of a service. This should be absolute routine.

If I could give Bioscrip a (0) I would. I have received invoice with another patient’s name on it. They do not hone signed contracts and bill you different amounts for services not provided. If you call the number on the invoice they tell you they don’t serve CT. I’ve been waiting over six months to rectify this issue with no avail. I think the CT attorney general’s office should be the next contact for this company

Extremely unsatisfactory experience with BioScrip. Not only did they send the wrong items but then they actually tried to charge me to exchange the wrong items. And then they charged me for items I never ordered or received. And then they charged me for something which I had already paid. Attempting to correct the issue with the billing department actually made it worse and resulted in additional unwarranted charges.

They never acknowledge the on-line order in any way, and then when it finally arrives, after multiple calls, it contains 6 items I don't need ,don't want and didn't order. When I call customer service, they inform me that I did order it and there is nothing I can do about it.

This is wrong, unethical and cost them a customer.

can never get anyone on the phone, when you do they send you the wrong products in the mail.

8 months later and still no different. In fact worse customer service now that they have merged with option care. Can not reach ANYBODY on the phone, numerous messages and emails left and still no response.

Avoid this place at all COST!! customer service is the worse and good luck if you actually get to speak with anyone other then the oxygen guy which is the only person that picks up the phone.. they charged me for items I didn’t ordered and also they seem to always send me the wrong items all the time even though they have all my information..

Been getting my cpap supplies for years here. Now I can't get my supplies I've been waiting 3 months. Can't get answers or anybody to call me back at this point.

I have a disabled son that is 3yrs old I had to switch companies because this company is the worst they have no respect and simply do not care about providing for what you need for supplies the staff is rude and I always had a malfunctioning Gtube pump for my child I do not recommend this company to anyone AT ALL‼

Julia in Nutrition was rude very rude and every time I asked for a supervisor she refused to give me a supervisor I don’t recommend this company to anyone at all