Rousseau Plumbing & Heating LLC

Jarrett provided an estimate for a full bath remodel to help me prepare my house for sale. He took the time to thoroughly explain the best-case scenario and also highlighted potential challenges. What stood out most was his honesty and integrity. Instead of pushing for the remodel, he raised questions about whether it was truly necessary or if addressing a few issues would suffice. This thoughtful approach gave me pause and ultimately led me to decide against the remodel. As a single woman navigating home repairs, I often feel uncertain and wary of being misled. Jarrett's clear communication, honesty, and willingness to question the necessity of the project were greatly appreciated. He demonstrated a level of integrity that is rare and valuable in his field, and I am incredibly grateful for his guidance. Given his professionalism and integrity, I wouldn't hesitate to recommend Rousseau Plumbing to anyone in need of reliable and honest service.

Just called to see if I can get someone to come out and fix my leaky sink faucet. It was leaking water from the bottom into the under part of my sink cabinet. The guy on the phone explained it could just be a loose faucet head because I have one of those faucets where the head comes out with a hose. He explained to me to try to tighten it because that's what the problem is 90% of the time. I tightened it and it worked!! He saved me a call out fee! Thank you so much! I will definitely be using these guys in the future :)

Iv been a customer of theirs going on four years now! The knowledge and years of experience speaks for its self. Super easy to get in touch with the receptionist is amazing. Very efficient when it comes to time. Best of the best!!. If your looking look no further Rousseau Plumbing Is your company!!👍

Morgan was on time, and he clearly explained the solution to my plumbing problem. He worked efficiently and left the area clean. I'm very pleased with the job, and Rousseau will definitely be my choice the next time I need a plumber.

It feels odd to me to be writing a five-star review for a company I didn't use! The main project was to install a high efficiency (condensing) boiler for heating our house. We received quotes from three companies, two of which (including Rousseau) were outstanding. Jarrett Rousseau really stood out with his knowledge of these boilers, which are much more involved than the on-off 180 degree monster we were replacing. I learned a lot from him. The model he likes (from Viessmann) comes with an app that he can monitor from his office, allowing him to make minor adjustments remotely. As we've learned from experience, the factory settings are rarely perfect for every home and our boiler's settings have needed a lot of tweaking. If I live long enough to need another boiler, I'll go with Rousseau.

So why did we choose someone else? We were also putting in a heat-pump water heater. The company we went with (also a small local company) had more experience with HPWHs and coordinated with their own electrician for the hookup. That's a minor difference, but the convenience tipped the scales for us. The price quotes were very close.

Best Plumbing Company in the area!!! The only company that would call me back when I had issues. Jarrett is very professional and has always been a very clear communicator. Rousseau has provided excellent service for many projects at our new home all for very reasonable prices... (Clogged Sewer Drain, Installed Utility Sink, New Gas Line for Stove AND emergency help for Frozen Pipes in winter!!!)

Each visit the Rousseau crew was polite and very nice. Always feel comfortable with them working at our house. Can't go wrong with these guys!

My mom’s water heater broke this week. She called Rousseau plumbing to get it replaced. The receptionist, Caroline, was exceptionally helpful. She worked with my mom around their very busy schedule and got her an appointment for an install quickly. The new water heater is in and Marcus and Garret, the plumbers who did the work, were fast, efficient, friendly and thorough. The job was completed in less than an hour and my mom now has hot water and peace of mind. Worth every penny.

Our heat went off Thanksgiving weekend. Jarrett came out twice to temporarily fix it. He went to Branford to pick up parts on Monday morning and we are all set. No words to say how great he was and how appreciative we were. Ellen and Bill Nathanson.,

We called Rousseau earlier this month to consult on an extensive repiping job. Everyone we spoke with was efficient, courteous, professional, and incredibly helpful. We were given a quick and fair estimate, our appointment was set up promptly, and we couldn’t believe how quickly and thoroughly they finished such a big job. Jarrett and Morgan even came back to answer questions and make sure that everything worked. We received great service and I’ll happily recommend Rousseau to anyone in the New Haven area.

Trustworthy. Fair prices. Great consistent service every time. I've paid more - and less - and been disappointed. I highly recommend.

Fantastic service from Rousseau Plumbing. We had a leak in our ceiling and they sent someone right away. The plumber, Morgan, was amazing. He found the leak, diagnosed the problems, and helped us to identify next steps. Because the pipe needs to be replaced, he walked us through all steps and helped us getting a contractor and a plan. We've asked him to stay on for the entire job. Each time he has come to the house he has been so kind and easy to work with; has gone out of his way to make sure not to disturb our 11-week old baby; and has taken the time to explain everything he is doing, and why. He has even been willing to check out the rest of our plumbing, show me maintenance strategies, and make sure we don't have any other lurking issues. Best plumbing service we've ever had, cannot recommend Rousseau enough. Ask for Morgan if you can get him.

Rousseau Plumbing repaired our leaking faucet today and we are 5-star happy with the experience and results. They had previously done very satisfactory repairs for us, so we called them again. They scheduled our appointment for the same day that I called, and the technician was super-punctual and professional in every aspect. The work was done quickly and flawlessly at a reasonable price. I appreciated the honest advice on our next repair job. Thank you!

Called to repair a leaking bathtub faucet and a spigot outside. Nick was on time, knowledgeable, kind and transparent about cost and preventive measures for the fall/winter. Will use Rousseau plumbing going forward for any future plumbing or heating issues.

Morgan and Garrett were just awesome this is why I use Rousseau always !

Rousseau Plumbing is consistently clear, helpful, on time and reasonably priced. The work was done neatly and I was shown exactly what was done, which was exactly what I had been told. I will be using Rousseau for all my plumbing needs.

I've been using Rousseau Plumbing for all of my Plumbing work for years and they are without question the best in town,maybe the entire state. Recently my on demand water heater stopped working on a Sunday morning of all times. I called and left a voicemail at 9 am , not expecting a call back right away, and by 9:05 the owner, Jarrett, called me to discuss the problem. ON A SUNDAY. MORNING. He later text me that he located the part needed, ordered it, and had his guys at my house that Tuesday to begin the repairs. Unbelievable. That kind of service is unheard of these days. Jarrett and his crew are professional, and explained everything. Fair, honest, dependable, on time. Don't call anyone else. Call Rousseau Plumbing. Highly recommend!!!

Rousseau Plumbing & Heating did an AWESOME JOB for plumbing repair and drain cleaning. They completed their projects very quickly and professionally at a reasonable price.

Rousseau plumbing is amazing. Jarrett called me first thing in the morning to get more details on the work request. He gave me a two-hour time frame to expect the techs to arrive, and when, understandably, the previous job went a little longer, he gave a prompt update. The techs were absolutely amazing. Diagnosed the problem right away with leaking pipes under the kitchen sink. They were friendly but went straight to work and cleaned up as they went along. Price was more than fair, considering I had great peace of mind that the problem was completely fixed. Extremely hard to find this kind of service and quality workmanship these days. Thank you!!

First-rate company, with top plumbers who know their craft. Fast, friendly service.

I had been searching for a plumbing company for some time to complete a job started by another plumber who’s workmanship was shoddy.

We had our kitchen remodeled and already endured many setbacks. With that in mind my wife and I were so hesitant to hire another plumbing company to complete our plumbing needs. Months past searching for a plumber who instilled any comfort.

Finally I called Rousseau Plumbing and the receptionist Carolyn immediately put my mind at ease and set up an appointment to meet with Jarrett. When we met I explained the dilemma along with our needs and a work appointment was set up. Jarrett and his assistant Garnett arrived on time and immediately went to work being very professional. Their workmanship was great and are life savers.

I highly recommend this plumbing Company!

Thank You!
LouYacc.