DICK'S Sporting Goods

I had a list of things to do yesterday and was on a time crunch. I got to the store before they opened, and as soon as they did, I was greeted by an employee, and I asked if they had Fanny packs. They have tons. I wanted one for working out in the yard and one for everyday use. I could only find the one. I rang out, and all of a sudden, another employee found the other style I wanted and brought up different colors. So I bought that one too. Customer service through the roof. Thanks for your help finding what I needed, but ultimately, it was the service that will keep me coming back.

Great staff who are very quick to help! I bought some hiking boots and they had a lot of different options. Would definitely recommend!

The people who work at this store in North Haven are so incredibly nice and helpful. The store itself is very well maintained and clean.

They were so helpful today. Went in after learning my kid made the volleyball team. The shows she needed weren't in the store but the associate looked online and found us some options and was able to save is some money from buying at another place online. Also bought the socks in the team color and knee pads. thank you

Excellent customer service! I was shopping there yesterday (4/3/23) for youth baseball equipment, which I know NOTHING about. Manager Dana was the first to help me locate some items. I continued shopping and perusing the necessary items that I was able to find... until I couldn't find anymore. Matt, an associate, took the time to help me locate the remaining items that I needed. There were some that he ended up having to go to the back stockroom to retrieve (he ended up going to the back 2-3 times, God bless him!). I ended up being in the store for over an hour and a half, but the experience was pleasant and well worth it. Ronan my cashier helped me close out my order with speed and efficiency.

The store manager Sarah— you have a great staff!

Dana, Matt & Ronan— you guys rock. Thank you all so much for an awesome experience and for the great customer service. This will NOT be my last trip here!😁

Great service spent 150.00 but no bags REALLY

Yesterday I picked up a batting helmet and face mask at Dick’s in North Haven. When we got home it didn’t have the hardware for the face mask. I called today and within minutes they resolved the problem and went above and beyond in making sure this was handled in a customer centered fashion! Thank you!

This was my 1st time in this store. What an amazing, clean and organized store. I came in to buy a pair of sneakers Hoxa to be exact. The sales associate, Jonathan, was wonderful! Very pleasant, kind, a real joy to talk to. I was disappointed to learn that Hoxa are only sold on line but Jonathon remembered that the store received a few returns. They just happened to be size 8, my size! I tried both, one was too wide but the other one fit perfect!!! Win ,Win!!! Thank you Jonathan for your help!! The young man at the register, I’m sorry I didn’t get his name was very pleasant as well. It’s GREAT to meet a smiling friendly faces. I’ll be back when the new Hoxa line comes out!

The best customer service that I have received, anywhere, in a long time! I had a licensed sports team shirt to exchange for a different size, without a receipt because I received it as a gift. I was given personal attention to help look for the specific product that I wanted and after it was determined that it was not available in the store, I was given the option to have the correct size shipped directly to my home with no shipping costs at all to me. Now THAT'S how to keep customers coming back! Kudos!

Brydell took the time help my daughter to choose a softball bat that was right for her. He was knowledgeable, professional and friendly.

Great customer service. The employee that helped me at the front door was really nice. Wide variety of items. I went in to buy a pocket knife and pepper spray. Easy to find, and a good price. 10/10 would come back again lol

I just want to thank the North Haven store and the employees that helped me. It had to do with a pair of sunglasses I just purchased and I thought I was screwed but this store totally looked out. I really appreciate it.

Very good customer service. Prices are a bit expensive. Just wish they had more coupons or promo codes to get some type of discount.

Im slowly building my own home gym and found exactly what I was looking for. Checkout was quick and saved $$$ with a $10 reward. I'll be back for more stuff soon.

Update!

My bike is fixed and was completed today! From 1 star to 5! There's that customer service I expect from DSG!

Dropped off my bike on Sunday Morning, was told it could possibly get done that day, if not the following day (Monday). i called Monday and no one knew anything about my bike, so another associate said it would be done today (Tuesday), I just called, now it won't be done until Thursday!

This Dick's had and indoor cage that allows to test bats off a tee before purchasing them. Great idea that allows you to find the best bat for yourself.

Got great service from the staff at this store. Had to make a return and they were just as friendly.

"Rob" The golf pro at the North Haven store is super knowledgeable and extremely helpful. Will be a return customer very soon 100%

Knowledgeable and friendly staff eager to help and assist customers signed me up for a Rewards Card within 30 seconds very impressed

Great place to shop for all my fishing gear! A picture is worth a thousand words! Capt. Mal