Sennheiser

Bought a pair of Hd600 headphones 2 years ago and the cable/jack on one ear cup broke and produced no sound. Sent them in for repairs under warranty and got a brand new pair of headphones back within a week along with a new case! Amazing service, thank you Sennheiser.

Amazing sound quality no matter what you buy, somethings may be pricey but it is definitely worth every cent u put forth! Amazing work Sennheiser

Best team ever . Sennheiser quality really deferent

Like others have said, awesome customer service! Shout out to Bruce in parts for being a great help

Awesome! These guys stand by their product and I'll keep purchasing!

Apparently The United States of America Makes MOST OF THE BEST AUDIO BRANDS IN THE WORLD😆😆

Amazing friendly customer service!!

American Quality Sound

Products are designed to fail and customer support is awful. I spent 200 dollars, had them sent into repairs twice. Tried to return a third time but it's now passed warranty. Avoid this trash brand.

I've purchased a pair of momentum over ear headphones that were $350 only to watch the fabric on them flake off like cheap headphones. Sure they sound great, but have become trash because Sennheiser stopped making replacement parts. Just another example of companies making things poorly then not supporting them in the hopes you'll replace them.

Guess I'll be shopping other brands in the future.

Purchased a new Momentum Model M3AEBTXL from an authorized dealer. Headphones arrived dead on arrival. Would not charge. Sent them for warranty repair to Sennheiser/Sonova which is sole service center with bill of sale. A week later Sonova returns a REFURBURSHED DIFFERENT INFERIOR MODEL to the headphones I shipped them with no explanation of documentation. Phone calls and emails to Sonova have gone unreturned. I will never purchase Sennheiser again due to this horrendous customer service

Very lazy rma department. No communication just sent my defective device back unfixed, with still a year warranty left. If they had questions on date of purchase ext, They could have just emailed, Otherwise why bother filliing out the service request form to begin with. But absolutely No communication from them. Even when I voiced my discrepancies with them. Literally wasted my time and money to ship to them.

The absolute worst customer service. I have called three times requesting a tracking number, they cannot give me one, and, they cannot give me any cancellation. They have my money, they have not provided a product, and then cannot give me any information. I keep getting information that I will have a response but I do not have one 2 weeks later. I’ve contacted Digital River three times, they tell me they cannot provide the tracking number or a cancellation.