Valvoline Instant Oil Change

I recently had the pleasure of being assisted by Nathan at Valvoline instant oil change 6001 N Illinois St, Fairview Heights, IL, and I must say it was one of the best experiences I've had. Nathan was not only polite but went above and beyond to ensure I was informed about every detail regarding my car. Despite my initial hesitation, his persuasive and informative approach convinced me to change two filters, a decision I'm now grateful for. Nathan's dedication and genuine care truly set this experience apart. In all my years of getting oil changes at Valvoline, this visit with Nathan stands out as exceptional. Kudos to him for making the extra effort to ensure customer satisfaction!

I'm no longer surprised on how often I have great experiences no matter what location I visit. The location closest to my house was packed so I went here instead. I was there for an oil change and to have my wife's battery tested. They discovered a burnt out bulb and replaced that too.
The battery was indeed bad, as it was already 5 years old. I actually didn't know for sure if they even had batteries there, but they do.
One thing I have an issue with my wife's car is that it's a 12 year old base model Tucson and if you try replacing the battery the alarm goes off! They were confident that they would be able to replace it and proceeded to. As usual the alarm went off! They had me turn my key while another employee on the ground had to press a button under my dash to reset the alarm. They had me shut off and restart the engine a few times to make sure that everything was working as usual before bidding me farewell.
Another great location and just another reason why I'll be a lifetime customer.

Very professional and friendly. Would definitely recommend this location at 6001 N. Illinois Street. Everyone is very knowledgeable. Great work y'all!

Johnny and staff were amazing!! Helped fix my VW air flow, vent and filter noise. Made sure everything was working flawlessly before driving away. 10/10 highly recommend this place for service needs

These 5 stars are purely for Jorden. Excellent service, kept it professional, quick oil change, and very informative. Coming in, I was debating if I should change shops. But he changed my mind to continue to do business at this shop.

Fast, effient, better they made a mistake, but fixed and reimbursed me right away. No one is perfect, but everyone can be accountable! They are

This Valvoline location was so professional and friendly! They did an excellent job and they did it quick. They informed me of any concerns and were willing to accommodate my being in a rush. The 3 guys that took care of me worked very well with each other and knew what needed to be done. Thank you so much guys!!!

Staff was so kind and helpful. They went above and beyond to make sure I had what I needed.

This is my second time coming. This will be the only place I go to from now on. Friendly techs wonderful service. This is where I will come to get service done!!!!

Got my headlight changed. Service was quick and pleasant.

Always respectful of your time and give you a great customer experience. They push you to get maintenance done for other things a bit too much, but realistically they just want you to keep your car in good shape. I'm not sure how their prices compare, but I'd say they're maybe a bit more expensive for the convenience factor, which is something I'm good with paying for!

I had an awesome experience at this Valvoline location. Ferris was great to work with and provided exceptional customer service. These guys were very busy in 98 degree weather and the wait was not long at all. Thank you guys!

Great experience at Fairview Heights Valvoline. Hopefully you get Johnny

I visited this location about 3 years ago, and was NOT impressed. I still used Valvoline, but actively passed on this location.

I received a great coupon recently too good to pass up, and was due for an oil change. I strongly debated if I should give this location another chance, as I was nervous from my prior experience.

MUCH better, and drastic improvement. Hope it stays this way. Thank you Valvoline!

Got an oil change and tire rotation, everyone was super nice and didn't try to pressure me to buy any other services like other shops might have done. Services was fast too 10/10 go here

Everyone at this location is very professional and friendly. They work fast but not so fast as to miss anything. I appreciate them going through all the options of what my car might need but not trying to push the products on you. Check out this Valvoline for a good time!

I had oil change they were all so friendly and helpful a very good place for car service.

Best service I have ever received from any place! I'll drive a few extra miles to take my car here. Efficiently worked to answer all my questions and went the extra mile. Much appreciated.

These guys were efficient and professional. I appreciate the car cams they have in place so I could see what was going on. Very fair pricing. Didn't BS me on what I needed but made sure I was aware of issues that I now know to handle soon. These guys are worth your time and money.

Very thorough and professional experience getting my oil change along with other fluid services. Brian is very knowledgeable, and he and Malik & Jaleen are super professional and friendly. Highly recommend!