Burggraf's Ace Hardware of Moorhead

I had to get a security key made for the neighbor that lost one. Nice friendly greeting from the cashier. Unfortunately they did not have the key that I needed. O well still great experience from all the help now on to the next Ace.

Owner expects ALL of his/her employees to be knowledgeable and able to answer questions. It's obvious the minute you walk in that you are their number one priority. When you get help finding an item, they don't leave you standing in line. They open the 2nd till and check you out as well.

Ace Hardware in Moorhead always has a very confident, skilled and friendly staff. Notably this is becoming harder and harder to find in today’s retail world. Diamond in the rough.

Great customer service an very nice an definitely answered all my questions for the things I needed an stuff I was looking for

Great selection, very helpful staff! I got signed up for the rewards program, will definitely be back! Would have bought this toolbox if I wasn’t riding my motorcycle!

Near my place of work, small enough to navigate, but large enough to carry what I needed. The cashier was helpful, patient, and actually funny. Although I shouldn’t be surprised because we midwesterners have great senses of humor and are nice as heck.

Great place to go get a key made. I had gone to home Depot the day before they cut the key wrong, went to Ace and they're the place to go. Did it fast and efficiently and work great

The store is well arranged and bright for being an older building. Customer service is excellent with friendly and knowledgeable staff. Ok, maybe it isn't as cheap as "home improvement" stores, but it's rare to find the human connection + help in "big box." Hardware and more in a convenient, friendly, and nicely sized store!

This was my first time shopping here and it was an amazing experience. As soon as I stepped through the door, I was greeted and asked if I need help finding anything. The store is organzined in such a great fashion that I could see exactly what I wanted (Craftsman tools) from the entrance so I politely declined the assistance. After I grabbed my belt sander, I began browsing to see what else they had which I was approached again to see if I needed help with anything. It wasn't a smothering sort of "do you need help" but often enough to where if I did, I'd know someone was there. To top it all off, the cashier was phenomenal. She greeted me, asked if I found everything, explained the rewards membership when I said I am not part of it (which I signed up for after her explanation) and chatted for a moment as she rang things up. I'm glad I shopped here and will definitely go back soon.

This is the best version of a local hardware store you could imagine. They have a great selection: I had to get two very pragmatic items here that I didn't find a the chain store when I was buying drywall. And I choose to go here not just because it is closer to home, but to support a local business that deserves it!

This place will never line up to the hardware store in the small town where I grew up but that's like saying nobody's food is as good as grandma made it. They are the best hardware store in town by far very helpful friendly staff when I go in there I barely know what I'm talking about, and I'm in a hurry to get back to work to fix whatever I needed the part I'm buying there for. They help me find what I need or tell me where I need to go to get it. I love this place.

Our service at Moorhead Ace was superb on Sunday! Two paint dept employees helped us by answering our questions. The staff is always so knowledgeable and helpful. We used the product they recommended and it was just what we needed.

Every time I come here the staff is so friendly and knowledgeable. They go above and beyond to help you and I love that about the customer service here. Thank you for making me feel comfortable when I need something for around the house.

Staff went out of their way to help me, engaged in friendly conversation and were efficient. Feels a little tight in the store, but I guess that's the only way to get a lot of variety into a non big box size store.

I went in to have some keys made on a Saturday afternoon and I was helped right away. Everyone I dealt with was very pleasant and friendly and I got in and out with a minimum of fuss. It was such a nice change of pace from the giant where you have to send out a search party to find help.

Went in to ask a question and my wonderful assistant had my issue resolved, in fact FIXED, within 5 minutes. I had spent several hours and different "fixes" on my own and wasted so much money. Not only did she fix my issue, it only cost $7.28!!

I live in west Fargo but make the drive to Moorehead to use this Ace.
I used the Ace in Minnesota because they are always very helpful, extremely knowledgeable and helpful. I do a lot of glass painting artwork and go there to get my customized cut-glass. They're always helpful, friendly and exact in their work. And like my Ace in Minnesota they have the personal service like a home town hardware store.
I go there because you can get your questions answered and find those things big stores can't help you with. When I want to tackle a new project I go to Ace for advice and supplies. This is true of every Ace hardware I've gone to. "Ace is the placevwith your helpful hardware folks" isn't just their logo.

These guys are so soooo so helpful! Old school and dingy, but they take the time to make sure you have what you're looking for. They're always patient with questions and they always have everything I'm looking for. So very helpful and I hope this place never goes out of business.

Great store..wonderful employees!

Moorhead ace is one of the last bastions of small town hardware store left on the planet. Friendly staff that's the same familiar faces you'll get to know over time by visiting there. This place is a gem just like the neighboring dairy queen. They always have what I need, and it's great because I hate the big box stores that somehow never have what I need and always have cheap junk I don't want.