Sears Home & Life

Fantastic store with very helpful and knowledgeable associates. This new store is a first-of-its-kind concept brought to you by your friends at Sears, so you know you're getting a quality product at a great price in a great location.

Very helpful staff. When I was ready to buy the purchase went smoothly. I am waiting on delivery and set up in a few weeks but suspect that it will go well. I have had good experiences in the past with KC area Sears maintenance and repair.

Due to circumstances outside of Sear's control, my order became delayed by a few weeks. Richard, and his team, did everything they could to communicate with me and coordinate new dates and times that worked best with me. This team did everything within their power to maintain communication, professionalism, and friendliness. Customer service at it's finest. Even with the delays (again, out of their control) I would not hesitate to go back. 10/10.

This review is based on the performance of Richard in Appliances at the Overland Park store. Thanks to Richard, Sears might still get a sale on a freezer I ordered online in July 2020 with a first expected delivery date of Aug 4, then Sept 4, then Oct 5. Richard discovered that my record indicated the date was moved to Oct 29 ON Sept 29 and Sears would notify me. THAT never happened. So, thanks again to Richard, he is researching some upright freezers with a confirmed delivery date. Stay tuned for the outcome.

We had purchased a Samsung fridge that turned out to be a lemon - it wasn't built correctly at the factory. The warranty process had been frustrating (to say the least!) so we were already upset before we went into the store. But the manager listened to us and made things right! We are pleased to have a similar model WORKING fridge in our home just as he promised. Will shop at this store again!

Richard and his staff saved Christmas! Sears' online order system sent an email stating my item arrived when it hadn't. Richard and his team went above and beyond to resolve the situation and make sure we had our item in time for Christmas. I greatly appreciate his effort to go above and beyond!

Incredible service from the store manager, Richard! He worked with us on short notice and alleviated our concerns while going above and beyond. If you have any questions or delays in products, he is the one you want to talk to! He took time out of his day to make sure we got what we needed.

In response to Annette Moorshead' who responded to the GMs response in response to Annette Moorshead's post.....

A couple of points when shopping here or anywhere for that matter:
1. I have personally purchased multiple big ticket Items from the GM and his wonderful team of associates and never once have I experienced anything but top service which tells me that you are using a hyperbole when you reference your "horrible" experience.

2. When shopping at any place, not just Sears, and there is bad connection, there are a few options. Understand that it happens and try to call back later OR go in, maintain social distancing and use a mask, enter the store and politely shop in person in their safe clean environment. Jumping to getting angry and slandering them on a google review page....is that really the best option?

And finally....

3. Seriously? If you want to talk about professionalism, using big words to try and rattle people is not professional. Also, the GM responded and tried to reason with you and what did you do? Called them out...again. So, here is what we do from here, don't shop here that's fine, but let others make their own decision on whether to shop here without your outrageous statements and let others experience that good service they provide. They cannot help what they have in stock or if something gets delayed. That's not their fault. They are not trying to Harm you as a customer, they are a business and trust me, they will continue to do business with other customers with our without your money....so please, be kind and understand that we are all people and its not PROFESSIONAL to "call people out" as you did. I'm sure you would HATE to see something like this if your roles were flipped and YOU had to deal with customers like yourself....remember that when you take your money elsewhere. Its people like yourself that make everybody working in retail hate their job. SO thanks for that.

Thanks sears! Hang in there and keep being awesome.

This store is now closing.

Great store. The staff was very helpful and they had a good selection of dishwashers I could get immediately. I will definitely go back to look for a new stove.

Great selection of appliances, beds and household goods. A true hidden gem by the Cheesecake Factory. Manager was extremely helpful.

Mr. Richard was very professional and seems to have a lot of knowledge in the appliances they sell,he listen to the needs my daughter needed and bingo the sell was purchased thank you for all that ya'll do at this store.

Great new store. Love the models in the store, very modern and has what makes Sears great!

Super nice salespeople. Instead of hassling with things I did not need in a huge store, I could consult experts for my home needs.

This is a great Sears concept. I love this beautiful store here in sunny OPKS.

Richard is a great manager. Deserves a raise.

Great service the manager oh the store is very helpful and personable

wow great job Sears. Focus on what makes you great!

Didnt have what we needed, but very nice & helpful.

Great place . Chatha is a great employee and does a great job at his job.