Verizon

I came into this store looking to upgrade my phone and Kevon was very helpful. He answered all of my questions and was very knowledgeable! Was able to leave with a new phone and a new watch!

Gabriel Castro was super helpful, we were able to upgrade our plan over the phone with him. It only took a matter of minutes and we were all set!

Desiree greeted me like she had been waiting to serve me personally. She assessed my situation and walked me through all the steps a decisions required in an upgrade. She explained everything superbly for me as a layman in this field. The store was orderly, clean and welcoming. It was well-equipped. It took me about thirty minutes in the store and Desiree was excellent at engaging conversation while she cared for all the facets of my upgrade. In addition, she helped two other people who came in while we were uploading. I had a very positive experience today.

I recently went into the store in a huge hurry and worked with (Schandra...i believe thats her name? mom, blonde hair and glasses) She was incredibly nice. Was very respectful of my time and worked hard to help me get in and out in a hurry without making me feel guilty or anything which normally people tend to do these days. She encouraged me to sign up for internet which i will be doing when i have a chance to return. I'll always go back to this location because of her excellent customer service and assistance!

I run my own business and was having issues with my phone which I haven't updated for 6 years. I know, my kids have been bugging me for years. Anyway he was very helpful and I got a great price on new phone. I was in-and-out pretty quick also considering everything he had to do. Thanks!

Desiree was extremely helpful and made the whole process of upgrading my phone so easy! She was very friendly and professional. I will go back and request her anytime I need to do business with Verizon🙂

Very clean and organized store. We went in for a S22 ultra case and Shandra was eager to help us find it. Super excited to know we have a verizon retailer so close to home. Would recommend!!

I have been in and out of this store for various reasons over the last few years. That being said I haven't been a Verizon customer for even 1 year yet. When shopping for accessories or phones I stop here first to speak with Chris or Drew. These guys know there stuff and all they know how to do is provide and excellent customer service expierence. My thanks goes out to these gentlemen for their assistance with my Verizon account, and for my strange addiction to electronic accessories.

Great service. Able to replace phone quick and easy. Sales rep very knowledgeable on the phone products and devices. Got the phone taken care of within 30 minutes and was able to add instant backup on my phone.

I came to this store after going to the corporate on 119th and feeling disappointed when I left. When I walked in, I was immediately greeted by Andrew and already felt better about doing my business at this store. They were able to supply me the phone I wanted, with the deals and plan I wanted. I know this location isn't a corporate location so some of the deals are little different. But I felt like we walked out of there with a better deal and much better customer service than we did at the 119th store. I highly recommend going to this location. They had the phones in stock that the other store didn't. Andrew H. was who I talked to and I highly recommend going to see him for all your future Verizon needs.

I will definitely be going back. I had a great visit with the store manager. He was very friendly and was able to get me my new device within 10 minutes. Great experience!

This is a great store to go into for your wireless needs. If you go, TanishaLee will provide you exemplary customer service and maintain a positive attitude. She is very knowledgeable and takes great pride in her work, which is evident through the quality support and assistance she provides to customers every time. She is absolutely amazing!

This store was great and exceptionally the service I received for Tanisha! What a smart and knowledgeable young lady, She answered every question I had with great customer service! She is definitely an asset to this store and company. Would gladly go out of my way to go into the store during her work hours for assistance from now on!

Desiree, thank you for everything you did to make this a smooth transition. I know there were a lot of discussions about features and work arounds for upgrading and transferring an iPhone to accommodate different needs. Thank you for your patience and taking the time to help.

Maureen

Samsung note 5 died Mid day and I had insurance coverage. Apparently the Lenexa 87th and I435 store manager could care less, all he wanted to do was sell me another new phone Which would then eliminate my coverage on the note 5. I told him my insurance will replace it but that would be 2 or 3 days to get it shipped, and his only solution was more money from my pocket on a new phone. Why isn't this scenario covered in their customers best interest to get another phone in their hands immediately without cost since they have insurance? Seeing that the Lenexa store mgr. cares nothing of helping a 15+ year customer, and considering dumping Verizon totally, I went to the Olathe Verizon store On Parker and Santa Fe. Christopher solved my problem. Super helpful... he understands what customer service truly is. 100 stars, thanks Christopher.
Lenexa store manager, 1000 negative stars!

We are from Colorado and had connectivity issues with one of our phones. Indi was so helpful, intuitive, and resourceful to solve our problem. As a senior citizen, respectful service involving technology is always appreciated.

I couldn't be more pleased with the service I received from Andrew this past weekend. The store was out of stock with a phone I wanted to purchase. Rather than showing me another phone I might like, he called to see if another store had the phone. That evening he went and picked up the phone so I would have it the next day. Thank you, Andrew, for going over and above!

Christopher was very knowledgeable and professional. I had my mind made up on a phone and after talking through a variety of options I feel like I made a better choice and saved hundreds of dollars. Highly recommend!

Indi and Desiree made the upgrade smooth. I would recommend this store for your Verizon phone service! Love Verizon phone service!

Christopher was an excellent help in answering all of my questions about my plan and helping me set up my new phone! I will never go to another Verizon Store again!!!