New Concept Auto - Santa Fe (formerly Bret's Autoworks)

The staff was friendly, knowledgeable, got me in for an alignment right away. (I have a 3500 dully so it wasn’t an easy job). My front end is great. I would recommend these guys to everyone. Left there place and drove to Florida the truck drives better than ever.

Everything about this auto shop is awesome!! The service is amazing they're nice , they go above and beyond to make sure your problems, questions,and concerns are all answered. There is no confusion about what is happening to your vehicle,they send a very easy to read report of their findings as well as pictures so that you can visually see what they're talking about there's no surprises ever! I mean I felt like I left my car with a trusted family member instead of a auto shop!! I honestly just can't say enough good things about this place!!! As a customer there's nothing they could have done better ... Beyond happy with the service , this will be my jeeps only doctor from now on! 🏥🤗

Every time I bring my vehicle here I get the best service beginning from the first phone call, all the way to payment and pick up. Everything is explained thoroughly and they work hard to call my insurance company. The BEST part I think is they don’t treat me like a ‘girl.’ They treat me like a patron!! I highly recommend them!

Was very pleased with the service I received here. I brought my car in for an oil change and to check on a sound coming from the suspension.
After servicing my car they provided me a clear and well organized report on my car's status. Each aspect of the report was then thoroughly explained. The suspension issue was diagnosed (a sway bar) and the needed repair was reasonably priced.
These mechanics are experienced and knowledgeable and I will return here for future maintenance and repairs. -jk

It’s hard to find a place you can take your vehicle and feel like you won’t be taken advantage of. This place however, never disappoints! The employees are hard working, reliable, and honest. They send you quotes and pictures to make sure you know exactly what the problem is. Trust your vehicle no where else!

Called for appt. Spoke w/John. After explaining my head light problem,” he said they could help me. “ I was quoted a price and was told I could pick up my car later. I received another call back telling me there w / b an additional charge in order to get to the problem. After listening to what had to be done to fix the problem I was quoted an additional $100.00. I agreed to the charge. I mentioned to John since the weather was bad I could get my car 🚘 the next day there was no rush. John agreed and thanked me and said “ your car will be ready tomorrow. “
The next day I picked up my car and was very happy with the job.
I use to take my car there when it was owned by Bret’s. I was concerned when I found out there were new owners, but decided to give them a try. I was very satisfied and would highly recommend them to my friends/family. The staff, John, Mark, Kelly & Ryan were very professional. Ryan was the mechanic who repaired my car. The shop was very clean & organized as well as the front office.
Great job, “New Concept.” Keep up the good work.
Anne Mccoy
A satisfied customer!

Fast and Friendly service. I had multiple things I had wrong with my car and they managed to get the warranty company to respond quickly and get my car back to me in 24 hrs while letting me use a loaner car. New Concept will be my go to auto repair place from now on. Thank you Mark and crew for helping keep this single mom on the road!

Service was outstanding! I was so frustrated about the issues my car was giving me and the team here was so caring and thorough. They reassured me every step of the way. I didn’t have a mechanic and blindly went in, hesitant. I’m so glad I did! I will definitely recommend them 👍🏼Thanks guys😊

Recently I had a problem with my rear airbag suspension and a washer bottle leak on my 2017 BMW X5 Msport. These guys were fantastic. They offered a loaner vehicle for me and kept me updated on the status of my repairs. The washer bottle leak was a bad pump which required removal of the front right fender to replace. They did a fantastic job on that. The second problem was a bit more complicated but they got it figured out and did an amazing job getting it resolved. They had the latest technology and were able to deal with my vehicle on a timely schedule. I would highly recommend New Concept Auto to all of my coworkers and friends. These guys are kind, courteous, and considerate of your personal needs.

Went for an oil change for my Audi. First time I had gone somewhere other than the dealer. Very satisfied with my experience. Plan to do all of my future maintenance at New Concept.

Even though they changed the name of the business they are still some awesome people there. Always a great experience. Always up front with you. They will not take advantage of you. They are very professional and I feel very comfortable every time I go there. I highly recommend this place.

Clear communication, clean shop, friendly faces, detailed explanations. Looking forward to my other vehicle getting off the dealer’s free service plan so I can chat with some mechanics who aren’t looking after their commissions.

The team here is great. Love the diagnostic videos. I’ve had two repairs done here to an older BMW and both were great. For the bigger repair they presented several options (dealer parts, after market, salvage) and recommended the cheapest option. They did great work and it came in under the estimate. Everyone is friendly and professional.

New Concept Auto has very friendly advisors and skilled technicians. And they have fair pricing. I recommend this place.

I always feel that I'm getting the best work and products for my car and truck. I've been a loyal customer for over a year and they always treat me well. Both my vehicles get well taken care of here!

John and Kirk were very helpful and explained my truck issues with detail, even let me come back and see the issue for myself, I highly recommend, great people and great prices.

Very friendly and Honest Staff. Did the repairs need quicker than promised.
I take all my vehicles here.

Staff is super friendly and I live the fact that they take you home and pick you up when you having services done. Only place I have had my car since I got it other than tires.

They got me in same day and the inspection was thoroughly explained and printed out for me. Pricing was better than the local competitors which made everything perfect!

They are always great to deal with. They take great care of your auto with awesome service!