Downing & Lahey West Mortuary

Jori Williams did a wonderful job on my mom's funeral service. The staffs at Downing & Lahey were very courteous and accommodating. They did everything within their powers to make sure the service went smoothly. My family was very pleased with the outcome. Furthermore, the facility has a lot of private rooms and plenty of space to make it feels comfortable. We were glad that we picked Downing & Lahey West Mortuary for my mom's service.

If I could give a 10 star rating I certainly would! This is the 5th time our family has used Downing and Lahey to help us with a family member who has passed. They were great each and every time. This last time they were exceptional! I can’t say enough about how helpful, kind, caring and considerate they were! Everyone we came in contact there was very compassionate and professional. I recommend them to anyone I can. I would like to Thank Ren Scherling so very much. He went above and beyond to help us. He took care of everything from start to finish. He also took great care to prepare our son for viewing. Which was no small task considering he was killed in a motorcycle accident! THANK YOU! THANK YOU! THANK YOU Ren Scherling and Downing and Lahey for the best experience possible under such very sad circumstances.

We had a wonderful experience with Downing & Lahey for both of our parent's funerals. The staff were compassionate and caring and took care of all the details for us so we could worry less about things.

Thanks to all the staff for completing my mothers wishes. The graveside service was wonderful. All the follow-up concerns were really appreciated. The professionalism and respect of everyone was really appreciated. Thank you.

I was very happy with how they treated my family during our time of loss. They were truly helpful navigating the process

Jenny was absolutely amazing to work with. Everything was so organized and seamless. Thank you so much!

We were treated with dignity and respect by ever staff member, losing a loved one unexpectedly is never easy but they helped our family through the process. Thank You

They helped me set up pre-burial arrangements for my brother and were thoughtful.

Always professional.

WE HAD THE WORST EXPERIENCE HERE. The staff was extremely rude and had an attitude towards the parents and extended family of the deceased. The staff had no compassion whatsoever and they moved us around like we were playing musical chairs because they scheduled multiple people in the chapel at the same time. They spoke to us as if we weren’t going through the worst experience of our lives. They made an already horrible situation even worse. We will never use them for anything else. Do not go here, you will regret it.

TERRIBLE TREATMENT... Absolutely no compassion! DO YOUR LOVED ONES A FAVOR AND MAKE ANOTHER CHOICE! At our mother's Funeral service we were marshalled about by a Downing & Lahey representative named Mike Bina, he spoke to us and treated us like we were in the Army. He spoke to us like a drill sergeant. Immediately after the service, family members complained that while seated watching the video representation of my mother's life they were asked to get up and leave the sanctuary. My gosh the service had just ended! This man was rude, and I am surprised that the mortuary would employ someone who has absolutely no tact, compassion or regard for grieving family members...It felt like we were on an assembly line. IF YOU HAVE NO OTHER OPTION; Do your family members a favor and do not deal with this rude person, Mike Bena.

I never want to have another experience like this one again. They were rude to our entire family and suddenly kicked us out. Please do not go here.