Heartland Moving & Storage

I seen an old episode of cops and a guy had one of your shirts on lol you guys are famous

Also doing business as King's Moving and Storage. We ordered 2 mattresses from JCPenney's online. King's moving and Storage was supposed to deliver them. Twice we were notified 15 minutes before delivery. We both work and could not be home that quickly. After the 2nd time King's said they would bring them the next morning, Friday at 8:30 am. We waited and no King's, finally after calling around we found out they were closed that Friday after Thanksgiving, Maybe some deliveries were scheduled but we never heard from them that day. Since then, King's would not answer the phone when we called. I got ahold of someone once she said she would call back and never did. We cancelled the order with JCPenney's but can't get our refund because King's told JCPenney's that the mattresses were delivered. Kings sent the form back the JCPenney's having no signature from us because we never got them but Kings says they were delivered. King's needs to return the mattresses to JCPenney's. Update, since I posted this about 2 months ago, we have never heard from King's M and S. We do not know where the mattresses ended up. We were however, able to get our refund thru JCPenney. It is up to them to try and get the matresses from King's.

Our stuff arrived 16 days late! They yelled so much at my SO that she ended up crying. We had to call them multiple times before they would answer our calls. 4 out of 5 times, you will encounter a voicemail. It took them 2 days and 3 attempts to send me an email. They asked me to call the following day and then took the day off. This is objectively the worst business I have dealt with in the last 5 years!