Columbia Honda Service

Great quick service even though I work odd shifts and wasn’t able to get to the phone in timely manors, they still worked with me and made me feel like my car was very taken care of!

I recently purchased my 2016 Honda Pilot from this fine team, their sales representative Michelle was awesome from the very start. She listened and understood what I wanted and took all my request into consideration. She even sent me a thank you card and followed up with me multiple times to ask me how things were going post-sale. I appreciated her amazing service. I’m very thankful to add that the excellent service did not stop there.
After owning my vehicle for a short time I had expensive unexpected repairs that I completely could not fathom paying. When I spoke with my service team representative ( a different but also amazing Michelle) she was resourceful and understanding directing me to the sales manager (Dave) who let me know he would be willing to “see what he could do” I was reluctant about this because customer service (in my opinion) has fallen short in recent years more often than not. I sat on pins and needles for days to find out whether I’d fork this expense and when he called back Dave announced that their team would gladly make the necessary repairs at no cost to me, they felt it was important to “do the right thing.” I am so pleased that I went with such a considerate dealership and I hope that they keep up the good work. Quality service is always appreciated!

I highly recommend Columbia Honda service department. The staff, Andrew Silvey, Dave Breshears and T.J. Mitchell are friendly, courteous, helpful and do a great job servicing my car every time! I had low tire pressure and they took me immediately and fixed it! My tire pressure tool was broken and Dave gave me a good replacement recommendation. I appreciate them all! They are dependable, reliable and professional!

I want to give a big shout-out to Phillip Mitchell of Columbia Honda Service. Incredible dedication and commitment to the customers!

I was driving my car and all on a sudden so many warning lights were on that I freaked out. But then after a few hours, they went off and my car was fine. In a few days, the warning lights came on again.....the car was driving fine but like 10-15 warning lights kept coming on.

I took the car to Columbia Honda. They found that the fuel injectors were malfunctioning and need to be replaced. New fuel injectors and replacement labor would cost me more than a thousand bucks. I ran out of my warranty, so it would all fall on me. I was frustrated with them as I have been servicing the car with them, blamed them for not being able to prevent this problem earlier, and vented my anger on Phillip Mitchell, who was in charge of my car repair. Phillip was very understanding of my frustration and volunteered to talk to Honda to see if they would still agree to pay some of the cost. After a week, Phillip called me to say that Honda would pay half the cost of new fuel injectors. I got the car back in and they fixed it, I was able to save close to $650 because of Phillip's care and dedication. This was really an incredible gesture on Phillip's part and I can't thank him enough.
You have a lifetime customer, sir!

I would highly recommend Columbia Honda Service. Great people, great work ethic, and incredible dedication to making sure people are satisfied.

I had deferred a good bit of maintenance. Scheduling was easy. Text reminders made sure I got there. Very friendly staff. No pressure to fix everything. Provided realistic guidance on what was critical to repair.

Michelle, a sales woman is excellent. She's not to aggressive, she knows Hondas like the back of her hand.

Very accommodating and honest service department. Shout out to Phillip, he is awesome!

As usual Andrew from the service department did an awesome job by getting me scheduled in for a service and was able to get me booked for a brake job next week. I honestly can’t say enough good things about Columbia Honda and the Service Dept. In my 45 years of owning and driving vehicles I’ve NEVER dealt with a more professional crew than these guys. If there’s ever an issue they go above and beyond to make things right. If they quote you a price it is spot on. You would think that having work done at a dealership the prices would be more expensive but I have found that is not the case these guys are actually below other shop prices. I highly recommend Andrew and the staff at Columbia Honda they are true professionals and always willing to help.

Awesome service and professional representatives at every turn. I loved their attention to detail when I took my Acura to have repairs. Amazing & timely results.

My 2017 accord started to act funny. I contacted Phillip (service advisor) and he got me in right away. He ALWAYS goes above and beyond anytime I bring my car for service. My car kinda had everyone scratching their heads. But between Phillip, Tim (service tech) and John (service manager) they got it figured out! My car is back to normal again and being a single mom that needs that reliable transportation, I absolutely CANNOT THANK each and every single one of them enough for each role they played and all they did for me! Columbia Honda Service Dept is by far the BEST service department I’ve ever dealt with! I will NEVER go anywhere else!

Fast friendly service. Squeezed me in for a quick fix when we hit a tire on the highway. Offered me a courtesy shuttle but I didn't need it.

These guys are first class. Great service. Easy to work with. Reasonably priced. We have used them for years.

I've brought my cars to Columbia Honda for many years and have always been very happy.

Always do a great job

Great staff, very reasonable and willing to work with you and you budget. Oh and they do good work on top of all that.

Thanks for replacing batteries in fobs. You have always been great with service to me.

Spurgon is a very good service advisor. Understood my needs for my car.

Very friendly, staff very knowledgeable. Will be taking my ridgeline there for all services

Very courteous and didn't take very long!

Fair priced, fast and quality work.