CVS

I just spoke with the most pleasant pharmacist, Roxy. I have always used CVS, for almost 15 years. I have had such a hard time at numerous locations finding somewhere that understands my complex medications and the urgency behind why they are complex. I am no more important than the next person, but just being pleasant over the phone, making small conversation and taking the time to be a good person- goes such a long way for me. I will never forget when a pharmacist at a Shawnee location didn't even ask for my credentials, and started yelling at me through the phone because she was inconvenienced. This was not at all how Roxy handled herself. I don't know about anyone else, but I have officially found my home pharmacy. I also love spending hard earned money on store items... so again, it pays off to such be a decent person. YOU ROCK ROXY!

The person who was running the Covid testing drive thru today was a complete angel.

They made sitting in my car in front of a complete stranger and cramming a qtip up nose the most comfortable experiene I've been through in 2020.

5 out of 5 stars. Would cram a qtip up my nose for this person again.

Stopped by the Minute Clinic. We got in right away. The nurse was extremely helpful and friendly. We would come back again if needed.

good pharmacy overall, the pharmacists are the best

This is my neighborhood CVS. Most everyone who works here is friendly, and the service is great. The store is clean, they always have what I need, and the pharmacy staff is awesome. My only complaint is with Merna (I think that's her name). She has a real issue with waiting on diverse clients, and she's pretty rude to any non-white customer. I've encountered this on SEVERAL occasions But I won't let one bad apple ruin my day, so I continue to go to this store, because everything & everyone else here is great.

Hire more people. You are burning out the staff and inconveniencing your customers

PAY ATTENTION to what you buy and what you want to buy. I wanted 2 items and went to the register with my 2 items. Magically, I paided for a third item that I later found in my bag. Was it an accident? Probably not...

My dad's scripts are filled at this location. For some reason the pharmacy doesn't answer the phone. VERY frustrating.

Have gone here for years, but a recent experience has me looking for a different CVS. I gave them 2 stars simply because the Pharmacists are generally helpful, but the technicians, not so much. After getting a script supposedly called in from an urgent care, I was told there was nothing waiting. And that if it was emailed, it could take up to 30 minutes to arrive. So if that's true, then that CVS has horrible computer servers, because email generally does NOT take that long. So I leave and call the urgent care. I also noted from my paperwork that it had been an hour since I was discharged. The urgent care nurses claim that it was called in a while ago, but they would do it again. So after giving sufficient time for them to call it in again, I go back in, paperwork in hand to show them it was over an hour since I was discharged, and the facility name and phone number so they could contact them. Again, I was told "no one has called it in", and the same story about email. I informed them that they claimed it was phoned in. All they kept saying was "nobody has called". I'm almost 60 years old. I was in agonizing pain and had been all night, and just wanted relief. Now, at this point, I didn't know who to believe, and as it turns out it was quite possibly the urgent care's fault as well, and don't you worry, they'll be getting bad reviews too, along with a phone call to management. However, this is my pharmacy, my pharmacist, and I expect just a little more concern for their customers. You know, how about an offer to call the provider. That might have gotten more results. I'd already done about all I could with the first phone call, and two trips into the pharmacy (and it ended up taking three to get my pain meds). The apathetic attitude it seems is becoming more and more prevalent where customer service is concerned, and the only way for companies to correct it is if they know about it through bad reviews and complaints. Frankly, I'm just tired of it and will be switching to a different CVS.

Pharmacy must be so busy they can not even say good-bye when you call. Lady answered my question (after being on hold for 8 minutes) and then hung up! I said Thank...... and heard the click! Bless her heart!

I gave them a 2 because they are usually mediocre.

They can’t fill prescriptions in a timely manner due to lack of supply. My drug is a commonly used blood pressure medication and they indicated they had none in the store or in the supply chain. Even though I was totally out of the medication I had to be prompted to find it at another pharmacy. They should have been handling this as and emergency to locate it without me asking. The drug was located in stock at another pharmacy but it not without a lot of inconvenience.