American Family Insurance - Robert Brooks

attention to detail, personable and actually listens to your concerns, professional staff that follows up and provides the 5 star service that I was looking for...highly recommend Robert for all your insurance needs.

Good guy to deal with. Very professional and prompt.

Poor service. Do not attend to customer needs, We filed a claim due to hail on the roof and car and then they decide to cancel insurance because we did not fix it. They paid the roofer go figure. Now they are billing our mortgage without permission This is not how its set up. The worst thing is that you cannot get a call back from the insurance agent that got an award for customer service. Changing compoanies

They never answer the phone and/or are never in the office. And if you FINALLY get ahold of someone and they tell you they will call you back, but never do.