Morlan-Shell Ford Inc

Fantastic sales staff and service department.

I cannot speak highly enough about the positive experiences we have had at this dealership.

We’ve been coming to them for service work since moving to the Ozarks 6 years ago, and have always been highly satisfied with their quality of work. Something I cannot say about all dealerships I’ve worked with in the past.

The time finally came for a new vehicle
and the process simply could not have been more painless.

Even in the current economy their finance team got us a great interest rate on the vehicle we wanted, and we were in and out in less than 2 hours (I had talked with them on the phone beforehand about what we wanted but that was maybe 20 minutes tops)

Although I worked mostly with Levi, the entire staff was helpful in assisting us and making sure our needs were met. As a salesman myself, I recognize quality service and commitment to customer satisfaction when I see it, and folks these guys have it.

Thank you to everyone at Morlan Shell Ford for all of your hard work and dedication to excellence!

We took our Expedition in for an open recall. My husband chose Morlan due to the rating on the service department. We were NOT disappointed at all!! Everyone from the ladies that we checked in with, down to the service guys, were great!! They had the part on hand and was able to get it changed out with no problem. We will be back!! They deserve the 5 star rating!!! Thanks!!

Went in on Monday 7/24/23 spoke with Bryan about a 2013 Ford F150 that I inquired about the previous week. Managed to work a deal on the truck within 20 mins and went back 7/25/23 and purchased the truck with cash. Very good people at this location. Thank you for the easy transaction and straight forward honesty in regards to my purchase.

Very good place to buy a truck looked at the truck that I liked and I drove it off the lot couple days later. they did a wonderful job thanks

Honest dealership ,from Greg and Brian in sales to the service department. Took care of me after the sale and did not have to,but did the right thing Thanks guys

Had a truck issue while in the area camping and Morlan-Shell was able to get my truck in to fix the issue. Had to have a part ordered but Martika made sure that I was drivable to get back to my campsite so I wouldn't be stuck. Thanks Martika for fitting my truck in and getting the problem diagnosed and repaired!! Your customer service is certainly appreciated from this stranded camper!

My experience with the service department began with a phone call for information on enabling OCR function on my F350 6.7 diesel. Les took time to answer my questions in detail, and even let me know about a factory service notice on my vehicle needing attention. When I arrived for my appointment the service department went out of their way to resolve my issues, including a battery charging issue I've been dealing with since I purchased the truck new. The batteries always started spewing acid and needed replacing every 1 1/2 year to 2 years. I was in the process of installing the 5th battery in 34,000 miles. This was the only dealership that actually did more than throw another battery in it! They explained what was happening with my driving habits (short trips 5 to 10 miles) and offered a solution. The Service Desk (my apology for not remembering the names of the two helpful ladies) even contacted the last Ford Dealership to get the paperwork for the battery I bought from them, so that, I wouldn't have to pay for another battery because I didn't have the receipt in my truck. Vern, the technician who worked on my truck was very knowledgeable, and went above and beyond to explain upgrades and repairs. He even walked me out to my truck in the parking lot to show me the upgrades that were installed and how it worked. Thanks to Les, Vern and the two wonderful and helpful ladies in charge of the Service Desk. Thanks Morlan Ford. Great Job!

Bought a slightly used 2021 Bronco. Process was clean and simple. The sales rep Bryan Rice was knowledgeable and responsive. Good experience.

Best salesman ever, Dan Strange, patient, helpful honest!

Attentive, but not vulture like lol. Very informative, knew the specs and particulars of what we were looking for.

Able to get an appointment within a week if calling. Worked with me when road construction made me later for my scheduled appointment. Service desk members helpful and very courtesy.

Took a couple of my cars in for the State Vehicle inspection. They were fast, courteous and very friendly. While I was there I ask some questions about maintenance and repair and they gave me straightforward, honest answers. Most of the time I repair my own cars so I know they were being truthful. Told me what the likely price of the repair I need done would be, but didn't try to pressure me to book an appointment. Even gave me some advice on how to do it myself. I would trust them to do repairs for me and not overcharge or add unnecessary work.

Bryan Forester was great, ordered a new F250 in April and it arrived August 1st. Price was fair. Bryan kept me informed all along the way. 5 stars.

I took up an issue with Morlan-Shell Ford and the work that was done to my truck I returned the truck and they completely backed up their work my first review was a bit harsh and I would like to say we are all human and can make a mistake, I do And so do you. They backed up their work and their work is quality . And lastly I’d like thank Dan and Les for going the extra mile to help me out with this issue

The service department is very easy to deal with

We are from Pennsylvania. We needed oil change in our explorer. Called in morning got us in as afternoon. They didn't try say it needed filters etc. They explained everything did. Got us back on the road. They need put dealership in pa honest people. They are hard to fine.

Very professional right from the start. I'm not the kind of guy who takes his cars to shops often. I work on and repair almost all of my rides. Most of the time I'd rather fix it myself than deal with a crooked mechanic. With my Lincoln it's to high tech for me, so called Morlan-shell up and they got me right in. Had my Navigator fixed in a day, and blew me away with the overall price. I would highly recommend you take your vehicle there for repairs.

Went to get a recall fixed, and they got it done a lot quicker that I thought. Very friendly people and a nice clean shop

Immediate Service - no waiting at all. Busy as usual. Plenty of Customers.

I did not purchase my vehicle at this dealership. Morlan=Shell has treated me like family for warranty and scheduled service work!