Robert Mitchals American Family Insurance

Thank you, Robert, for hiring the good people that you have in the office, both Christie and Kerrigan. I have only had 2 claims with your office, but both have been handled in a professional manner and friendly manner.
Reading the other reviews, I can only surmise that it was the other insurance company that caused the problem since my experience with American Family has only been positive.
. Thank you for your time and good service.

Have had this insurance company for years and without issue. Robert Mitchell and his staff are friendly and helpful. When it comes to the insurance itself it's really good and when I've tried to quote from other companies I have only found less coverage for the same amount. Highly recommend this place.

Thanks for the great experience! I've been with American Family for a little over a year. I initially enrolled for auto insurance, and more recently added home insurance to my policy. I worked with Kerrigan for both policies. She was sweet, professional, and very helpful. I had my auto and home quote within 30 minutes after I submitted all of the necessary information, and she's always quick to answer any questions about my coverage. Amazing service! American Family had the best rates in my area

Robert Mitchals and his staff have been amazing to work with.
They keep me informed on what is going on with every process of my insurance. They work hard and are a pleasure to deal with.
They will go the extra mile.
I would highly recommend them to anyone!

Robert has been my agent for almost 14 years now. He and his office have always been helpful and friendly.

They are extremely helpful. Very efficient. I love the customer service I get. AWESOME rates!!!

Robert has been my agent for years and always gets the job done.

Been with Robert Mitchals and American Family Insurance for over 22 years now.

Very helpful and took care of things.

I have been an American Family customer for 11 years, with Robert Mitchals as my agent. Initially, I was on my family's policy as a teenager, but because I didn't really know any better, when I bought my own car, I made the mistake of staying with this insurance company and agent.

In the 11 years I've had policies with AmFam, I've maybe gotten to talk to Mr. Mitchals himself once or twice. The phone is rarely answered; redirecting to voicemail or the 800-number. When they do answer, you have to go through four or five people who don't know how to answer your question before you get someone who could maybe-possibly help you. Since I was 16 years old, I have only had one car accident--a parking lot fender bender in January of 2017. Not only did they place the full fault on me before even getting my statement, I never heard back from them on the status of the claim, despite three separate calls to the claims department AND my agent's local office trying to find out what was going on.

The final straw was this past Monday, when I received a letter notifying me that my coverage would be dropped in the next 30 days due to being a "high-risk" policy. The reasons sited were a speeding ticket from two years ago, the fender bender--which, AGAIN, I hadn't heard anything about since January--and three collisions that my younger brothers had in 2014 and 2015. I am not even on a policy with my brothers! Interestingly, when I called my stepmother to let her know that I would possibly be cancelling my AmFam policy and warning her that it might effect them (since the company clearly has NO IDEA who is on what policy) she informed me that they had dumped AmFam TWO WHOLE YEARS AGO. I have no idea why they would still appear on my files, even ignoring the fact that we don't share a policy.

Today, I called my agents office to get this cleared up and was told they couldn't answer my questions about the claim in the agents office, and they would have to contact an underwriter and get back to me before they could understand what was going on and where the mistake had been made. (It should be noted that this is not the first or second, but the THIRD TIME that I have had to call and tell them that I am NOT on the same policy as my family members.) The levels of incompetency from this office and the insurance company as a whole are staggering. The ONLY reason this is a 2-star review instead of 1 is because the women I've spoken with at the local office have always been polite and seemed to legitimately be trying to help.

This isn't even delving into their shoddy online portal, the lack of common discounts that other companies offer, or the rudeness I've experienced from the 800-number call center. Run away from American Family as fast as you can--they are not here to help, just to make an already-frustrating process more difficult and expensive.

Was in an accident, other persons fault , they hit us from behind. I call my insurance American Family to notify them and to get assistance on how to handle the situation and all I get is a voice mail. Their should be someone returning calls 24/7 because things happen 24/7 and not just Monday-Friday 9-5.

My mom and I had Robert as our agent for years. We were never really impressed with him. We switched elsewhere when we found out they had our house underinsured by $60,000 and after 7+ yrs living at this house, AmFam had never re-evaluated the home value and increased the coverage accordingly. AmFam doubled my auto insurance from $900/year to $1800/year in 1 renewal, for no reason they could explain (no tickets, wrecks, claims, or anything on my part). Robert never knows the answer to your questions, no matter how simple. He always says "I don't know. Let me have Rowena call you". It's like "you're the agent making the big money, don't you know anything"!?! Rowena is always the one to handle pretty much anything you need. God bless Rowena, she's great!