McCarthy Chevy LS Service

I took my truck to McCarthy after taking it to another dealership. The other dealership told me there wasn’t anything wrong with my truck. That the whistling I was hearing was normal. That it was the turbo. I couldn’t believe that because it was to loud. Jeremy Chancellor listened to my complaint and compared it to another truck like mine. There was a difference. After parts were ordered I took my truck back and it was repaired by the mechanic. I am very pleased with the service I received.

Ross helped me out and it was the easiest, quickest, most painless process! Usually, when you have to bring the car in, it’s nothing but bad news and I was really nervous. But he was very knowledgeable, timely, and truly made everything so easy and manageable, kept me informed, and was very kind all the while! Super happy with my experience!

Dillon and the rest of the team were super helpful in explaining to me what was going on with my car. They were all super transparent on pricing and explaining to me my options. If I run Into any other issues (hopefully not) I’ll be sure to bring my car back to them!

I bought a used vehicle from McCarthy and it came with a 3 month warranty, which was awesome! However, wouldn't you know it, a problem I was having with the vehicle that I thought was the battery turned out to be a brake relay switch. Unfortunately, I didn't discover that was the problem until month 4 1/2. McCarthy service team figured out the issue, and fixed it the same day. 9 months later, the switch went out again. I now know Nissan Armada is famous for this issue.... McCarthy got me in the same morning I called them, and had it fixed in time to go to a doctor appointment at 2pm for my son. They even made sure I got to work on time when I dropped the vehicle off. I am super impressed with the gentleman that helped me, and they honored a 1-year parts warranty I didn't even know about, so that I didn't have to pay anything to get it fixed! Everyone was really helpful and friendly. I definitely recommend Lees Summit McCarthy Chevrolet service team!

I had an incredible customer experience working with Chris Pointers in the service department. I initially received a diagnosis from an outside company stating that my vehicle's alternator was going out. However, upon the diagnostic inspection at the dealership, it was determined that the issue was actually with the battery. While I had hoped it would be the alternator since it would have been covered under my warranty protection plan, I decided to do some research to find a better price for the repair.

I found a better price at another company, but the dealership informed me that there would be a diagnostic fee. After discussing my concerns about the fee and the option of going to another company with my wife, we ultimately decided it was better to have the dealership replace the battery and pay the additional charge than what the other company was charging.

When it came time to pay for the repaired vehicle, I was pleasantly surprised to learn that Chris had adjusted the total cost to be just a few dollars more than what the other company was going to charge. This was quite a surprise and a great demonstration of what great customer service looks like.

Quick to get my truck in and they communicated well throughout the whole process. For the amount of work that was required on my vehicle, service was quick and my truck is running in tip top shape

Dave Creasy is the best. Has taken care of our family for decades. Truly a trusted advisor, even when we could find a lower price for tires elsewhere. The installation was supposed to be 2 hours but they put a rush on as I had another appointment.

Mccarthy Chevy in Lees Summit performed a oil change and rotated the tires on my 2024 Colorado in less than 45 minutes. McCarthy has a great service department writer and mechanics performing their task.

They diagnosed the problem quickly and got it fixed and got us up and running again. They were friendly and informative throughout the process. We will be back for any future work on our vehicles.

Great place to buy a car. Friendly and professional service! Charlie Trumps is the best salesman and will definitely take care of you. Ray in financing worked hard to get what we needed to fit our budget.

Great service! Rusty did a great job communicating with me while my truck was in service. Kept me in the loop and got my truck back to me in a timely manner. Cannot thank Rusty, Rob and Ashley enough! They always take great care of me and my family!

The service department here is great. I've not had issues at all. Even had them put an entire motor in one of my suburbans. It's still kicking!

Got my 2023 Chevy truck serviced here this past week, from scheduling to the completed service was seamless and fast. Had the oil changed and tires rotated, took about an hour before they called and stated it was ready to be picked up. This was my first time using them for maintenance, and will use them again.

Fist time in for service. Oil change and tire rotation. Found out there was a recall. They did everything in one appointment. Quick, easy and very friendly.

I'm am so pleased to get my car serviced at McCarthy Chevrolet. I always do it through your service person Dave Creasy. Excellent service always and I like feeling confident it's a job well done!! Thanks for your great team!

So far , it's been great service. Love the quickness of service I needed. Picking up car in a few days, and I'm hoping to really enjoy having things fixed. Thank you all , so much. Especially you, Jeremy.

Mccarthy Chevrolet is always the first and mostly only service department I recommend to all my friends. Dave in service is the best. Thank you for always taking care of my family and friends.

Professional, timely, and well-priced. Thanks, Shane and McCarthy Chevy LS for your excellence during this latest service visit!

This is my 3rd oil change at this location, I really enjoy the worker who comes through and watches family feud, didn't catch his name but he is hilarious and made the time go by quickly. The first two times it took about 2 hours and this time I was pleasantly surprised it only took maybe a half hour, if that.

Great customer service. They were able to diagnose, get parts and repair all in one visit. They even shuttled us to a nearby restaurant for lunch. Definitely will use them again for my next endeavor.