Bates Automotive & Restoration Center

A big thanks to the entire Bates team! We have been using them for awhile now and everything is always done in a timely manner with courtesy, professionalism, and respect. A special shout out to Art and Chad you guys are the reason behind the success this shop has, thanks for all you do.

Bates has always done quality work for me and always at a fair price. They are on time with their appointments and willing to go the extra mile. I appreciate having knowledgeable Service Techs and Mechanics working on my car. Art is always extremely helpful and steers me in he right direction to get my car fixed. Thanks Bates!

Art is an always so kind and welcoming. The work is top notch and done in a timely manner.
My first choice in the Festus Crystal City area!

They really take good care of customers. I won't take my car to any other shop. When you have found the best...it's time to stop looking!!!

Excellent customer serviced fast and friendly. Had a wheel alignment done. Very reasonably priced. Nice environment comfortable waiting room.

You offer good quality work!. Never had to return or had any issues with any work they have done on any of our vehicles. Bonus points for the waiting area too. Waiting areas in car shops are never very clean. Not a big deal per say if your satisfied with the work they do. But this was the probably the cleanest waiting area I have even seen in any business. Very nice!

This place is amazing they will help you as much as they can! Been coming here for a couple years now with 3 or 4 different cars and they've done an amazing job every time even saving me time and money!

The staff and employees were kind honest listened to my concerns answered with a wealth of knowledge and honesty being a strong willed woman I respect people who are willing to bee honest !!! Will use them anytime I am in néed of there ve services

Very professional! Suggested Bates to my best friend after she had an...unpleasant experience...at another local shop. Art was very helpful and professional and Jeff, well he's a great guy, helpful professional and really cares about the customer and their concerns

Have been taking vehicles to Jeff since he had his first location. Not only do they exceed the expectation of giving you what you need they go above and beyond any other place to get you fixed and on the road quickly. I have never had a vehicle there longer than 2 days and I had my jeep completely tore down. Top notch work and friendly honest customers. Will only ever use this shop and only recommend people to them they have my business as long as they are there

The staff is excellent for their services! Can call in the morning and get an appointment that afternoon. They go out of their way to help you get your vehicle fixed as quickly as possible. I highly recommend this business for all your vehicle repairs. Friendly staff, reasonable prices. Will always use and recommend Bates automotive!❤

I was referred to Bates Automotive from a friend. From the moment I called and spoke with Art, I was treated with kindness and respect. He was upfront and honest with me and was able to fit me into the schedule very quickly. One of our other vehicles now needs repaired and Art has been very helpful in the process. I would recommend them to anyone who needs repairs on their vehicles. My repair was done quickly and cost even less than originally quoted.

Honest and friendly. Arthur is professional and knowledgeable. Got a great price on new tires.

Soooo friendly, helpful and honest. One of their guys did a ride-along with me so he could hear the noise my car was making, and they were able to check it out and found out that the lug nuts on my front left wheel were loose. They tightened them up and had it done in about half an hour. Didn't try to upsell me or make me pay extra fees. Amazing!

I’m a first time customer that came to Bates with a difficult engine problem. Art, Jeff and Jeremiah went the extra mile to figure things out. This was not a quick fix and took several weeks but I was informed of progress along the way. This was a challenge but Bates worked diligently to solve the problem. Excellent customer service by Art! I will never go anywhere else. I am a new loyal customer! Do yourself a favor and if having car trouble, take to Bates Automotive. You won’t be sorry! Thank you Bates Team!

I was in the automotive field for many years running various shops. I'm old enough that most of the people I knew to be capable and honest have retired. So I was a bit nervous trying Bates for the first time as I had seen so many cashgrabbing and/or unqualified people whose only motive was to extract as much money as possible from people who didn't know much about cars. After my visit, I could not be more impressed. Totally professional, totally clear about what they found and what they did, and the work was completed properly with no shortcuts or mistakes. I talked to the owner for a bit and he seems to be serious about running a skilled, honest, reasonably priced shop.

This is a great shop, I trust their advice and knowledge. They have been working on mine and my families vehicles for years. Fair prices, quality work, speedy time frame and friendly service.

My wife's car broke down and had to be towed. I asked the tow truck driver to take the car to whoever he trusted and he took it to Bates. Without an appointment, Art went out of his way to make sure we were taken care of, he was even going to make sure that we had a hotel to stay in! Fortunately, he was able to get the car going on the spot and even called us when we were on the road to make sure we were getting home okay. Absolutely A+ service. If we lived there, I wouldn't take my cars to anyone else after just one interaction with them. I can't say enough good things.

Bates is the only place I go for car care. There very honest and work hard to make sure your taken care of.

Been taking all my cars there for around 7 years now. Always happy with my service. They have no problem if you want to supply your own parts to speed up the repair time, and the free shuttle service is always nice. Jeff and his wife are always very pleasant to deal with.

Mike Kirkman
Pevely, MO