U.S. Bank Branch

Went in to get a new debit card and the teller at the bank who's name is Pero Jozipovic was so beyond helpful which is a new experience at this bank which I've been a customer at for at least 20 years so this experience was awesome and Pero Jozipovic was extremely helpful and very knowledgeable

I've been exceptionally pleased with US Bank as a whole, including my current local location. What I love is they are a strong, large bank and have many branches. I've moved around Missouri and even to Colorado; every place I've lived, there was a branch near by. Conveniently located. Free checking with an automatic deposit over $1000. Quick service, in branch and on phone. I've stayed with them over the years because of all these reasons. I highly recommend US Bank.

I have been with us since 2015, today I went in to get my fiancée added to my accounts and kristy was our teller. She was so helpful and friendly. She not only added the accounts, she helped my fiancée get a credit card that worked for him, took a cash deposit, helped us get our apps figured out and went so above and beyond. She is awesome!!

Their was a bank teller on duty who went above & beyond in explaining some of functions on the US Bank app. I greatly appreciated everything she did for me. When I got home I couldn’t find my IPhone anywhere & went back to bank to inquire about it & I was told my IPhone wasn’t there. I put my head down in disgust at myself for allowing this to happen to again. I had an odd feeling the tellers helping were confused as to why I put my head down in disgust & frustration at myself. I then stormed out of the bldg to my vehicle without saying a word to either teller, once I drove off I felt about my actions. I just want to let those tellers know, I did greatly appreciate everything they tried to for me. I have been going through a lot stuff right now & the fact I have PTSD via the 24 years I have dedicated myself to the Air Force & seen as well as went through a lot negative things while the Air Force, to along many other unresolved physical & mental injuries I still dealing with 9 years after I Retired from the Air Force. I just want to deeply apologize for my actions during my last brief visit, you both were extremely professional & understanding. I hope sometime in the future I express my appreciation for both you. Thank you.

Sincerely,

Trenton R Fielder

I absolutely love all the bank tellers at this location (Ashley, Teresa, Christy, Christina, & Kyle). They are professional, friendly, and quick workers! They go beyond customer expectations and deserve high recognition for that! Thank you guys for everything you do!

Ashley was amazing for me and my wife today . Just wanted to tell everyone about my great experience I had today at US bank due to Ashley going above & beyond for my family with her professionalism ,& near -perfect customer service. Thx Ashley for your help !

Service is second to none! Always fast, friendly and courteous.

Great location. Always helpful staff.

Great place

I like this bank. The union branch is horrible, but high ridge is like night and day to the union. I however have an ongoing issue that needs taken care of that nobody wants to help with. I had $ taken out of my acct. At the union branch, and basically I'm beat on it. The teller gave whoever my acct number. I would really appreciate a call back

It is conviently located in many spots in high ridge which is very helpful if a problem should develop for assistance

Went in to pay off my mortgage. What was an exciting day for me turned into the worst experience. No one seem to know what they were doing. The lady that was helping me got mad at another teller because he did something to her computer. Then another teller tried to help but didn’t know what she was doing either so the original teller tried again. She then had to call I guess the bank mgr that was running the show and he looked like he just got up with a nap. Got a copy from the copy machine of the money transfer cause the printer would not work??? I asked one question and was giving a number to call to take care of it myself. This is want you get after years of having 2 counts with this bank. Glad my loan is payed off as my 2 accounts that are still there will be going elsewhere.
High Ridge Branch needs some help. Zero people skills.

Worst run US Bank. Tellers are lazy , They purposely do not answer the phone so it is routed to another branch or 800 line and are poorly trained in their own policy's. Cringe every time I need to do anything here.

Tried calling several times and the automated system will end the call if no one answers. Terrible hours of service.

Absolutely terrible customer service. Went through the drive through to make a deposit. Nothing was said to me so I hit the call button to ensure my tube sent up, only for someone to rudely tell me they're working on it. How hard is it to great your customer and say just one moment???