Nikole Wolff American Family Insurance

I recently had the pleasure of working with Michelle, an office manager, at the Wolff American Family Insurance agency, and I can confidently say that she is exceptional at her job. Throughout the entire process, Michelle demonstrated an unmatched level of professionalism, knowledge, and dedication that left a lasting impression on me.

First and foremost, Michelle's expertise in the insurance industry was evident from the get-go. She took the time to thoroughly assess my insurance needs and provided valuable insights into the different coverage options available. Her ability to explain complex insurance terms in a clear and understandable manner made the decision-making process a breeze.

What truly sets Michelle apart is her genuine care for her clients. It was evident that she had my best interests at heart and wasn't just focused on making a sale. She took the time to listen to my concerns and tailored an insurance plan that perfectly aligned with my requirements and budget. Michelle's attentiveness to detail and her willingness to go the extra mile ensured that I had the right coverage for my needs.

Throughout the process, Michelle remained accessible and responsive. Whether I had a question via email or needed to schedule a phone call, she was always prompt in her responses. Her ability to provide timely and accurate information gave me confidence in the decisions I was making.

Additionally, Michelle demonstrated exceptional problem-solving skills when there was a minor issue with my policy's processing. She handled the matter swiftly and efficiently, ensuring that the problem was resolved without any inconvenience to me.

Working with Michelle has been a truly pleasant experience. Her friendly demeanor and positive attitude made the entire insurance process less intimidating. She is a true professional who genuinely cares about her clients, and her passion for her work shines through in every interaction.

Nikki’s agency has been so helpful and wonderful! We’ve been with them for years now and have never had an issue. The office manager, Michelle, always provides speedy responses with anything I need. Thankful to have an agent and office staff I can count on! Insurance prices may be going up industry wide, but I’m happy to pay for the customer service I receive with them.

Awesome agency and customer service. Michelle and Nikki will go above and beyond to help you with your insurance needs!! Always answered and helped with any questions and told me about discounts that i could apply to my account to help keep cost down. A+++

Nikki and Michelle are very friendly and easy to work with. They will go over all your options and help you to choose the best options American Family offers. Highly recommend!

Great experience. Very personable and honest. Office feels very cozy and welcoming. They even have puppy mascots who give lots of love to everyone. 5/5 highly recommend, even if just to see the office and puppies :)

If American Family is a plate of spaghetti, Nikki is the big ol' meatball!
Great office and great staff! I highly recommend them for all things insurancy.

Wonderful people. Helped me with my auto & life insurance. Best insurance experience I have ever had! Very happy :)

Nikki will always make sure you are getting the best coverage! She thinks ahead and makes sure u are protected. It maybe $5 more but it can save you thousands if something was going to happen! Her and Jordan in the office are always on top of it! So proud to say Nikki is my insurance agent!

Thank you Nikole Wolff for helping us with our insurance needs at American Family. We are very happy with your service. Always there for us !!!!

Both Nikki and Jordan are prompt, professional and great to work with. They also saved us a ton of money!

Nikki and Michelle have been wonderful to work with. Always helpful and professional

Nikki and all the girls in the office make my busy life just a little easier I couldn't be happier

Great person to do business with! I have been very happy since I switched to AMFAM!

I was with her for 11 years and towards the 11 year mark a huge limb fell from a tree on my property and broke my neighbor's and her sisters windshields out of both their vehicle's....which both vehicle's were undrivable....they took forever to pay out the claim...and The many times i have talked to Nikki Wolff...she was very rude!!!! BECAUSE OF HER I WILL NEVER USE AMERICAN FAMILY INSURANCE OR GO BACK TO HER!!!!!