Russell Cellular

I want to give a personal shout out to this call-center. I realize they take most of the calls to any Verizon store and appreciate their service so much. I want to single out 3 specific employees
(including Steve in management) who gave me exceptional service. Their kindness and humility touched me greatly. Mike, Aubrynne and as mentioned, Steve, were amazing. As busy as they must be, their tone of voice expressed their desire to give me their very best care in what I required. That means so much. I think we all can attest to how the voice carries real concern or if one is a nuisance. They truly cared. They always asked before I ended the call if there was anything else they could do for me. That may be a requirement of the job, but one knows if one really means it. These Verizon representatives deserve as much recognition as possible for doing such a fantastic job.

I work here at the home office south. If you are looking for a job we are looking for great people. Russellcellular. Com/careers

Not happy in the least with the Durango CO store but Blake in the solutions department in the corporate office made it right. Thanks for all your help Blake.

Amazing, friendly, and knowledgeable company!

Good

bought phone this store and i had broke it i tried to make a claim on it and was told I didn't have insurance when I thought I did because it was cancelled without my authorization through this store. They will not do anything to replace my phone, the employee who sold it to me has been fired not to long after I bought my phone. Employees are rude and not helpful at all. They are not associated with Verizon in any way except to set up your account and like I said I had insurance and when I purchased my new phone from them it was cancelled without my consent. DO NOT USE THIS BUSINESS. They lie, they are not helpful at all. I have no phone and have no way to replace my broken one.

I have never dealt with people like this in my life - don't let them make changes to your Verizon account - Fred Niedermeyer and Jessica at the Lambertville Michigan store have been completely dishonest , changed my account without my consent and will not take responsibility for it. Once they access your account your done!!

The store in Grayling Mi would not sell me a replacement prepaid phone. Everyone I talked to that has dealt with this store says the people are rude and unhelpful. Either do the job rite our close the store so someone else can be a Verizon dealer. I have placed a complaint with Verizon and they are escalating the complaint. I doubt you will do anything about this issue but I wish you would.

This place kept up the image of Verizon customer service perfectly! Keep up the horrible job! I would give zero stars but that's impossible, much like the odds of finding someone to give you quality service within Verizon. Glad I switched.