Wheelen RV

From a random email contact asking for more photos to closing the deal and hitting the road in our Lance 2375 Sheri, Marty, Martin and Darlene of Wheelen RV were fantastic! Who drives 750+ miles for 14.5 hours to “look” at a potential new RV?! We do after we’ve thoroughly researched the brand, model and dealer!

We’ve been checking out Lance 2375’s for six months — looking to upgrade from our Grey Wolf toy hauler. After searching for Lance dealers nationwide we discovered demand for 2375’s is currently exceeding supply. So when an RVtrader.com search showed Wheelen RV had the largest on-site stock, we quickly started checking their online reviews. Yes — there are some 1star reviews sprinkled in among their 5, 4 and 3 star reviews. But as a social media marketer I get that. In fact I typically toss out the 5 star and 1 star comments to make up my mind about whether or not a business is worth my hard earned dollars. When you cut through the chaff Wheelen RV — and specifically Sheri and her son Martin — are definitely worth it!

Sheri and Martin know their business and willingly shared their candid, honest opinions when answering all of our questions. After our purchase Sheri insisted on having us spend our first night on their lot in one of the full hook-up sites. That way we could get to know our rig and more importantly get answers to any unforeseen questions before we hit the road.

I’m so glad we did! There weren’t any huge issues, but we did discover our awning needed a software update, we were missing two remotes and the switch from electric to propane on the fridge was completely different then on our previous model. So after shaking those minor issues down, Martin did a quick road test with us to double-check our hitch and brake set-up. Then we were off and on our own! Tonight we’re somewhere in Corn Country Illinois and couldn’t be happier with our purchase!

Thank you Wheelen RV owners and crew — you all ROCK in our book!

Terry and Billy are the best! I had a water heater problem with my rv. Terry had me come in right away. Billy put his hand on the controls and like majic it was working. Thank you very much. I would highly recommend this shop to all. They are the greatest

On tour and was referred to this place to find a breakaway cable for the trailer I’m hauling. It’s a hard to find product and they had it. Also had them review my tow setup. Very helpful and even went on a drive with me to help diagnose the drive performance. Thank you Darlene and Marty

Honest, experienced, and helpful. Sheri, Martin, Denise, and the rest of the team at Wheelen RV made everything a stress-free pleasure. They encouraged me to stay overnight onsite to ensure the unit was in 100% working order, and when problems did come up, they worked hard to make things right. With so many oversized high-pressure/poor-service RV dealers lurking out there, Wheelen is truly a breath of fresh air. I can't recommend them highly enough!

Answered all our questions and... now, we're excited about our purchase of a gently used fifth wheel!

I was on my way from my home in Ohio south and then west about a couple days journey when a truck in front of me blew a tire. Could not avoid a large chunk of his tire in front of me. Tore out my gray and black tank drainage system damaging the exit port which caused it to leak. Spent a day traveling west worrying about finding someone to fix it. Accidentally got off the exit to eat breakfast this morning and saw the Winnebago sign at Wheelen R-V Center, Inc. Walked in and talked to the attendant at the service center storage area and she came out and looked at the damage and said she had the parts to fix it. She was concerned, having only 1 tech in service, that she might not be able to get it done quick enough for me. The young tech did the job within 10 minutes. He had me back on the road with 20 minutes. I'd give this service department 10 stars if I could. What a relief. On to the Wild West. Thanks Wheelen R-V!

Sheri and her team were very helpful with our purchase. I found the camper online and was able to have it held for me with just a small deposit, until I could come from Michigan to get it! Sheri arranged to have the camper set up for me with full hook up so could stay in it overnight on their property since I was arriving after business hours. Delivery day: Their techs were very knowledgeable in the Lance 865 I bought and wiring my truck to handle it. Sheri's team was very helpful in answering any questions I had. Overall, my experience with Wheelen RV was very pleasant, even getting a replacement fast gun lock and second set of keys that were missing were handled with no complaints from them. I will say I am still waiting on a 24" hitch extension (for a 2" receiver) to accommodate the Lance Ultra step that was included with the sale, and I'm sure they are still working on that as I have had trouble finding one in the aftermarket too. Worst case is one will have to be custom built as the parts can be bought online through amazon. EDIT: As promised, all the parts were sent and received for the hitch extension. Thanks for working with me on this! Dave

The experience up to delivery was decent and good. The emails and phone calls were prompt and straight forward. Got everything worked out and was a cash deal. Upon arrival was not very impressed with the receiving area and shop that my unit was parked in. It looked like one of the workers was sleeping in an old old camper out back. The shop was messy dirty, screws and nails everywhere. It looked like a tornado went through and techs lacked common knowledge of most items on the camper. I had to repeatedly ask if stuff was done, i had the feeling I knew more than the tech that was working on my unit. I will say paperwork was easy but left there wondering if I had made the right decision purchasing from there and the unit I purchased. I have referred a customer to them and to say the last that hasn't been a good referral. Attitude and how one speaks to customers weighs heavy for the customer experience. I seriously doubt that I will go back there again. A great 5 star rating

You always wonder what happened when you see negative reviews for a business, especially when your own experience was positive. I shopped for a Lance 850 truck camper for a couple years so talked to a lot of dealerships and people. Wheelen RV had a used unit and I called them. Being over 800 miles away I was the one taking a stiff chance. They had a decent unit, we negotiated a fair price, they held it for me until weather and schedules allowed a trip to pick it up. There were a couple small things I addressed after seeing it in person and they made them all 100% right. Even after I got home I called about something I found. Sheri made that right as well and surely could have said "no". I would go back to Wheeln RV and will recommend them to anyone. Eric, Northern Michigan.

Ordered a new slide out motor and gear box.
Got it over night.
Darlene was awesome.
I was able to repair my trailer slide out in the RV Park.
I think it works better than when it was new.
Thank you Darlene and Wheelen RV, EM.

We purchased a new Lance "1475" travel trailer from Wheelen and had a fine experience, from the initial conversations, to trade-in negotiations, to inspection and delivery: honest, straightforward, and knowledgable. Their crew was also pleasant, knew the details, and helped with the myriad odds-n-ends that goes with any RV. Thank you!

We are full time RVers and on our travels we got out of the storm and settled at a casino in the area. That night, the winds ripped our "vintage" air conditioning shroud right off and it shattered into pieces! Darlene got us together. We even got a little discount. Fabulous staff!!! We even got our propane filled.

wheelen RV August30th 2023 ⛽🚙💨⛽🚙💨 Marina MaLina MOLiNA repairs used RV and

We're in the area to work on one of the 2000' Broadcast towers & our fire place went out. This sweet lady (Darlene) had a new 1 to us in just a couple days. Bless her ♡. Lots of supplies on hand. If they don't have it, they'll get it quick. With a smile.
I highly recommend wheelen Rv.

I am confused by these low reviews.🤔 Maybe they were meant for some other company. I started looking for an RV around 8 weeks ago.
No clue what to look for or wanted. Every unit Sherry would show me I'd say. "Oh yes! For sure, this is the one I want!" Then I would change my mind. I must have been in their showroom and/or lot, 10 times before I finally decided on one. Through it all Sherry and her husband Marty were sooo, patient. They also suggested I locate a rental and stay in it for awhile to make sure I really wanted to buy an RV. What sales person does that? Then "after" the sale is complete, end of Oct. they suggested I stay in my RV on their lot for a day or two so they could show me everything and answer my quetions. Yes, I'll have questions! 😉 I'm so grateful for the way they have worked with a rather high maintainance customer like myself. Oh, if you think they are being so helpful because my purchase was big dollars, well it was not, at all!! So no! They genuinely care. I'll keep you posted on the rest of this new adventure and if they still deserve a two thumbs up.

Great sales and service .
Very helpful and friendly.
I know if I need help they will be there for me.
All the staff were awesome.
Thank You for all your help !
Will talk to you soon.

We have 2004 Winnebago Adventurer. At the KOA down the road as we were setting up the front slide stopped moving, out about 18". The back 2 slides didn't move at all, thank goodness. We live in Michigan, so there was no way we could drive the rest of the way home like this. At 8 am, we drove the 5 miles to the shop with the slide out. They immediately took care of us. The motor for the slide burned out. Nick said he could try to rebuild it, but couldn't guarantee that it would work. So, they manually pushed the slide in and used wedges to keep it from coming out (just in case). They also found the problem why the house batteries wouldn't hold a charge. Everyone was super nice and I would recommend them.

What a great dealership I had the privilege to work with Darlene in the parts department and she was extremely knowledgeable and truly brought back the greatness of what a family-owned dealership stands for I highly recommend this place

Great experience. No pressure sales and great service. My husband and I couldn’t be any happier with our experience at Wheelen!

Great inventory and had everything I needed and more! Darlene knows her stuff and made sure I got what I needed.