Pete Smith's Surf Shop

This was our first visit to Cape May and we were happy to find Pete Smith's. It's an upscale surf shop chock full of great clothes and beach gear. We bought a lot of clothes here that were great for our vacation, but also high quality stuff we'll be happy to use back home when our vacation is over. I saw some of the reviews about the staff being rude and/or snobby and I guess I can see where they're coming from, but in my experience the staff was either friendly and polite or else maybe a bit indifferent. I wasn't bothered. I'm not mad at a 20 year old who's working a summer job and is maybe a bit "too cool to care" (authentic surfer attitude?). No big deal. Love the store. Staff ranges from great to good enough. That said, maybe other customers were treated worse than we were? We love the store.

Edited to add the following to the above: We finally made our return trip to Cape May and thus, Pete Smith's (I was really looking forward to going to Pete Smith's again!). While the service two years ago ranged from just "fine" to really good, this time around I thought the service was even better. I would say that this time the service ranged from "good" to "fantastic". Meghan in particular was amazing. Very helpful, professional, friendly, and positive.

Great local surf and clothing store. Awesome selection with high quality always. Hands on service. 5 stars all around.

dope surf shop

Good selection of clothes and other beach amenities. Store is always clean and well kept. A step above other stores in the area.

Good selection at reasonable prices. More of a beach shop than a surf shop.

Visited here for the first time with my Son. Staff was extremely rude and they follow you around the store and stare at you. I like their selection of clothing, but I will not be returning to the store due to the nature of the staff.

Rude staff. Complete lack of training on customer service. Really can't believe the how we we're spoken to when trying to discuss a problem. It was like it was a joke or game to them. Ridiculous policies. Assuming this stems from management. Won't go back.

Honestly I like the store and their merchandise. I always go in here when we are in cape may. But the negative part is employees. Don’t train your employees to follow you around and stare at you while your trying shop. Instead teach them to greet your customers and ask if they need assistance. I get that things happen in the store and you can’t trust everyone that walks in but you can’t train them this way.

Bad customer service, staff will watch you and follow you around made my shopping experience uncomfortable. They don’t greet you when you come in or ask you do you need help with anything. I started to think it was because I was Latina but I see everyone feels like this about the customer service. 👎🏼

Fail