Liberty Bookkeeping & Tax

They are great. I have been a client for years. Really appreciate them. Great place to get taxes done.

Great place to get taxes done.

Very very helpful and understanding and friendly.

Oh boy. Still waiting on 2020 taxes. They were filed incorrectly by liberty in April. When I received a notice from state tax saying there was additional info needed, i went back into see Pat. She made some corrections and snail mailed(rather then fax or online portal) more paperwork to fed and state taxes. But because they were filed wrong in the first place I'm still on hold for my return and was not able to receive any of the 300 monthly child tax credit advance. My fed taxes are still being processed. recently I've reached out to state revenue service who informed me they Still have not received what they had asked for in July. I've decided to take care of the backpedaling myself and go turbo tax this year. I thought liberty tax gave some sort of assurances. At the very least speed up the recovery after making a costly mistake(fax, online tax portal) instead i felt like I was inconveniencing them by asking. Maybe things were a bit convoluted due to covid and policy changes but for 180 with no further support i suggest going elsewhere. turbo tax or the online portal on irs website seemed like it would have had better and quicker results. Sorry ladies but you need to up your customer service game.

I took my 2019 and 2020 tax information to Patt Johnson, I paid her $260. I was just informed by IRS that my taxes were prepared wrong and I still owe $1200 plus late fees and penalties, in addition to the $1608 I already paid. I contacted Patt right away and requested that she handle this for me, she told me to call them and handle this myself. I contacted IRS and have made pymt arrangements with them, along with the late fees and penalties that will be tagged on. I have contacted Patt yet again to request that Liberty Tax pay for any excess above $1200, I am sure I won’t hear from her ever again. DO NOT TAKE YOUR TAXES TO LIBERTY TAX!!!!