U.S. Bank Branch

Long term customer. Good service. Convenient Belt Line/River Rd location. Always available by phone and online.
-K

Very helpful. Answered all my questions. Even came with me outside in the cold to help set up my pin number.

Wow Solomon was so incredibly rude and immature. I was in the drive through and he told me I had to go in to finish my transaction and I told him the previous teller had done the exact transaction for me last week through the drive through and he didn’t even let me finish the sentence and cut me off and continued to make derogatory comments. Just really sad to see a grown man speaking to other people that way. Smh

What a horrible experience. Jennifer at the desk would not listen, or communicate appropriately with us. Her attitude was unprofessional. When asked to speak with a manager she denied us. Would not recommend this branch. She ended up leaving us at the counter to have someone else come and walked off. Absolutely the worst bank experience. Would give no stars if I could.

Zero customer service. Their answer to any question about being unable to log in to online banking (US Bank admitted problem was on their end) is call customer service though you already had and gotten no satisfaction. The tellers, banker and branch manager all said "make an appointment" so they could then call the same useless customer service. I attempted to place a letter via email to US Banks customer service and it rejected it as spam! ZERO help anywhere with them.
CLASSIC! They just replied to this and didn't read it! I said the customer service line didn't help and they said that's who to call.

Traumatic! I have been a customer of US Bank for years. I went in to report sudden death of my former husband of forty years and to provide the branch with the death certificate. I had to stand in line and give all the info to the teller. The teller had to ask a fellow worker/manager(?) a question regarding the procedure and the worker/manager was talking very loud about a sensitive situation instead of taking me aside to a quiet place to discuss this situation. The staff at that branch sure could use some sensitivity training.

A couple of checkers are nice. But the Manger is awful! I spoke with Melissa, who told me she could wave my accidental overdraft and I spoke to the manager as well, he said it would be taken care of. They only refund me 15 dollars out of the 36$ when I called they said that's all they could do. Then don't tell me it's taken care of! When I was in tears explaining that I lost my job and still waiting for my unemployment 15 weeks later, they were just rude and cold! I feel physically ill thinking how someone could treat people like this!

Ridiculous that we are STILL waiting in a drive through line that wraps around the building, burning through gas for one teller to process transactions. Starting to wonder if I should just go out of my way to bank at the Coburg Rd location which seems to have no problem assisting clients during Covid. I just waited in line for 20 minutes and it’s not even Friday.

Absolute trash customer service! Arturo is fully incompetent at his job. He wastes precious time and sends us on a wild goose chase for something that was his fault to begin with. Can’t speak to the rest of the staff but I would avoid this CSR like the plague.

Wonderful workers extremely poor customer service by management. Choosing to only open one drive through when they have closed the lobby is selfish and ridiculous. Customers are required on a regular basis to wait in line that takes more than 30 minutes to get through.

Aaron Shrope should probably not stand there laughing at people. Its incredibly rude and makes people feel unwelcome and definitely didn't make us want to open an account here.

Well you make an appointment for a reason. Then sit in the lobby for over an hour while other people with appointments that are 30 minutes after yours get helped first.

Tried calling, got hung up on immediately. Called back no, no answer. TAKE YOUR BUSINESS TO ONE THAT WILL VALUE YOU.