KeyBank

I want to give a big shout out to Gabrielle Feasel. I got to work with her today and she was very professional and easy to work with. Would for sure recommend her to help you as she will be a great financial coach.

Ana helped us on a home equity line of credit and was wonderful, everything was not only competitive but very convenient and even the Saturday hours I was very surprised and pleased. Highly recommended!

I have had nothing but a great experience every time I come here.

This has been a a great bank to do business with. Lots of friendly people

Friendly staff, open on Saturday. It's a bank, they like to charge fees, but has occasional great deals on mortgage loans.

Ok bank

I have several accounts, and i have been at key 30 plus years. My only bank. I have a lot of in and out activity right now because I am building a house, Key counted it as fraud even though they were confirmed charges and now for 2 plus months I have had checks canceled and accounts shut down even when the money is in them, please don't use Key if you want someone to work with you in a bank! They don't care!

I have never walked into a place of business met with such a unbearable smell. I used to be a caregiver, it smelled like after someone took a dump in their pants and the chemicals that were used to clean 🤮 I walked in then turned around and walked out

The hours on the website are incorrect. When I suggested the error they asked me to come back in 20 minutes instead of being accommodating of helpful. The manager herself was rude. As a customer for decades with thousands invested in Key products I expect more.

Opened a new account on 1/2/17, went into this branch a day later to make a deposit and asked if they needed anything else from me to make sure my account was up and running. They tell me nope, everything's good to go and I'll be getting a welcome packet in the mail with my cards, checks and paperwork in about a week.

It is now 18 days later and I haven't received a thing, not even a phone call. I had to call to learn that they still are pending my account opening because they want more info about me....really?! Why did this local branch tell me my account was good when really I'm in limbo. I have no cards to access my deposit at ATMS and I can't close my account and withdraw my $$$ until my account is actually open!!!

I have absolutely nothing nice to say.

Bad customer service in my opinion.