Paul Dawning - State Farm Insurance Agent

I wasn’t completely sure if I had road side assistance on my automobile policy. My car was making noises and I needed a tow. I called the office and as per usual I got exceptional customer service from Veronica and information to help my situation. The new way ( it was new to me) to call for a tow was fantastic!! Only waited 10 minutes!! The driver was professional and brought my car home to be serviced. Best part…. I didn’t have to pay anything!!! Thank you State Farm Paul Dawning Insurance!!

Paul is a great person with great character. He is very trustworthy and provides excellent service. He has made the process of dealing with insurance easy and painless. Thank you for taking great care of us and for ensuring that we understood all aspects of our policies. He's knowledgeable, pleasant, responsive, and, most notably, a man of integrity. We appreciate his expertise and his patience. He has the best interests of his customers in mind. We highly recommend Paul and his team!

My experience with the Paul Dawning - State Farm Insurance Co. has calmed my fears when it comes to purchasing insurance. I will have no hesitation in recommending Paul Dawning to anyone else.

Paul Dawning and Shalonda Jelks are true professional. They have given me great customer service! They listen and have great insight to what services I need at a price that I could afford! It has been a good business relationship. A win win across the board. I would highly recommend this State Farm Agency.

I have been with State Farm since I first started driving and at the date of this review, that was over 35 years ago. I was introduced to my insurance agent Paul Dawning through my mother and her insurance. Since then our needs have grown and we have used State Farm for them all. We are BLESSED to have Paul as our agent. He along with his wonderful staff gave been outstanding over the years and have provided services for all of our family when we needed automobile, motorcycle, home owners, business insurance and even renters insurance. State Farm has kept us covered. in the event we’ve had to file a claim, Paul has always held our hands through it all. Any questions we’ve had, he’s always made himself available to answer them. He’s diligent in explaining anything we don’t understand and even ensured my needs were handled when I moved to another city. This is one long distance relationship I cherish and pray never ends. I would certainly recommend State Farm but more specifically Paul Dawnings office to anyone looking for an honest, reliable instance agent that will always keep your need at the forefront. Thank you for all that you do!!!

Birdia really saveddd my life ❤ . She was very fast and professional. I needed proof of insurance from an accident back in May I had . My old agent did not complete the job and let my license get suspended. I called Birdia DESPERATELY for help and she did the job with no hesitation and with the quickness. I really appreciate her and the whole team for how easy they made this process for me! I HIGHLY recommend them !!

My rating is specific to the exemplary customer service I received from Bredia in Paul Dawning’s office. During our call her tone of voice was welcoming as she answered all of my questions. I was not happy to learn of the upcoming rate increase however, speaking with her made hearing the news more palatable. Bredia (probably misspelled) also assisted me with a separate concern where she provided timely follow up as promised. The customer service I received yesterday (4/27/23) was top notch and great appreciated.

I had excellent experience speaking Shalonda who is State Farm executive assistant. She did wonderful job while helping me. I highly recommend State Farm to my friends.

I have been with Paul for over 20 years! I have no idea what me or my mom will do when he retires. I don’t have reason to go to the office often, but when I do Paul is attentive, passionate about his job and he always wants what is best for his clients. His office staff is AWESOME! The ladies are friendly, professional and personable. I would not want any other agent but Paul Dawning!

Paul Dawning and his staff are extremely a great team to be insured under! Anytime I call with any questions or concerns they quickly help me resolve any issues. In addition they provide the best rates and coverage around. I appreciate them calling me anytime to ensure I have the best policy for my needs!

Shalonda was very helpful. She was professional, but I also felt like I was talking to one of my friends.
She took the time to assist me with the few requests that I had. It was a pleasure talking with her.

I am very satisfied with Paul Dawning State Farm. My family has been involved with them for years. The policy consultant Shalonda (sp?) made sure everything was clear & understood between all parties involved in my purchsed policy. As, ALL of the agents/consultants here have ALWAYS done.

Paul Dawning and his crew are by far the best insurance group that I have ever dealt with. I was extremely happy to receive my dividend credit for this month. It truly made a difference. The workers in this office are very knowledgeable and gives correct info. Thanks to Paul Dawning and staff, I am never steered in the wrong direction. Thanks for being good neighbors!!!!

Best agent & staff I refer to all my clients..

Paul Dawning has been my insurance agent for all of my adult life. The service and care that's provided is thorough and wonderful. The rates are unbeatable. Claim processing is seamless and extremely simple. Four generations of my family are now customers --my mother, me, my daughter and my grandchildren. THANK YOU and your team to the stellar service you provide to me and my family!

Allyson

Staff is very helpful, patient, and courteous. Was just recently helped by Shalonda Jelks. Her kind and friendly nature added to what already had been thus far a wonderfully blessed day. Thank you for all you do Paul Dawning family, God bless!!!

I am extremely pleased with the professionalism and efficiency I have received from Paul Dawning State Farm Insurance Co. The staff is well-trained and prepared to serve their customers to completely satisfy their needs.

Stranded close to 2 hours away from home alone and road service tow never showed up. Secured a tow at my own cost and once I relayed info to my agent Paul Dawning he made sure I was reimbursed. Excellent customer service.

Paul Dawning has offered exceptional service to my family and I for years. During times I've needed help, Birdia has been a Godsend. Shalonda has been a big help as well. I highly recommend them.

H. Adams

My agent Shalonda was very helpful. She got me the best rates ( better than Geico) with better coverage. Also very nice! Thank you! I definitely recommend