Cotton Cloud Futons

Outstanding service and product! The owner, Mack, has a strong sense of integrity. He made great efforts to guide me in finding the right futon for my situation and preferences. Then followed the process through including personal delivery for one of the items -- immediately responding to changes and requests for custom items. Legitimately one of the most honest, truthful and ethical businessmen I have had the pleasure of working with.

I’ve bought two futon mattresses from them and they are the most comfortable mattresses I’ve ever slept on. I use mine every night as a regular mattress and it’s firm, but still soft enough. Not only is it better than any mattress I’ve used before, it’s also cheaper, and locally made out of natural and recycled materials! I highly recommend purchasing one if you’re looking around.

We bought a beautiful piece of futon here and it still looks great after four years. The staff are all friendly. Sakeena and Mack went above and beyond to fix a problem and we really appreciate it.

Shop local! Beautiful futon mattresses and frames, excellent customer service and oh so comfy. I got the Lovejoy mattress. Will be back for sure.

After not-so-great experiences with other small local mattress shops, my husband and I were super pleased with our experience and purchase at Cotton Cloud. We were looking to replace the mattress on a wood futon frame that we bought from them 20 years ago that we use as a sofa and guest bed, and weren't even sure if they were still around anymore.
Fortunately they were and they not only had similar prices to what we paid in the 1990s, they're still owned by the same woman who still handcrafts the mattresses in Portland to this day!
We went on a Saturday and the place was busy, but the staff was friendly and helpful. We wanted a similar futon to what we had before, but couldn't remember which one it was. After describing it to the staff, they knew what it was immediately and told me they had one in stock. And instead of recommending the slightly expensive delivery option, they suggested that we could fit our new mattress into the backseat of our little Toyota, which meant that we could enjoy our new mattress much sooner.
On the way out we couldn't help but notice all the sweet mattresses and frames which reminded us that it was probably time to replace our own bedroom mattress and since we were already there.. We chose one of the latex mattresses that they make with wool and had it delivered a few weeks later.
Do not worry about price much, it is money well spent. I say this as an experienced old lady now... we purchased this about a year or two ago and both mattresses today are still as comfortable as ever and the bed even seems to mysteriously alleviate my night sweats.
We are very happy customers of a lasting and valued business in the Portland community.

Cotton Cloud is a fantastic company; I love their history, the way they do business from sourcing materials to care in the making, to their wonderful store in Portland... wish I'd had more time to window-shop there when I picked up my futon!

When I called to order (I've had a CC futon in the past, and knew it HAD to be CC and no other when I needed to replace the one I have now), Mack was very pleasant and helpful, my order was placed and the futon was ready much faster than the estimate. Mack called me to let me know it was ready and gave me directions for where to park, and when I arrived I was loaded and ready to go so quickly -- thank you for a great experience, everyone. And I expect to be sleeping deep and well on "cotton clouds" for years to come! :)

Posting this after our second straight positive experience at Cotton Cloud - the first being when we lived locally in Portland and now once more after having moved across the country.

We loved our first mattress from them - was as advertised. Super comfortable, just firm enough, affordable, and made with eco-friendly materials as a bonus. Great customer service both in-store and throughout the ordering process. We were using an odd Yelp coupon but they still worked with us to make sure everything went smoothly.

Just completed our second order today, and it was more of the same patient and friendly customer service as before, even though this time we were shipping one of their mattresses across the country and using another weird coupon. Their order processing system was down at first so we had to try again the next day, but it wasn't a big deal.

Looking forward to sleeping on our new Cotton Cloud soon!

We've bought furniture here twice, very happy both times. Good customer service, nice store. The first time, we bought a bed that had to be ordered. Good communication, good followup by them.

Second time, we bought a futon, and again good customer service and followup. Called us back when they said they would to get updates on fabric availability for a cover. Seem committed to ethically sourced materials and locally made furniture.

I’m glad this place is around! Friendly, helpful, down to earth sales people. I am a returning customer. We bought a wonderful comfortable organic cotton mattress here. I went back in to buy a natural material pillow. I had seen on their website that they have natural latex core pillows with wool and cotton outer cushion. Salesperson showed us all styles. These were very comfy and turned out they were on sale so we bought two! Wonderful healthy bedding products!
I highly recommend!!

A bed store so nice we visited twice. I've been sleeping on their pearl mattress for a year now, and I consistently get good sleep on a comfortable bed. A few months ago, we returned to purchase pillows, and I have been very happy with my wool pillow. My partner got their fancy one with millet fill on one side, and it definitely has its own advantages.

For the price of a mattress, cotton cloud can pretty much beat out the competition with better quality materials and the good feeling that comes from knowing it was locally made.

Shopping here for my new mattress was a pleasant experience. The staff were very informative, helpful, and communicative every step of the way. I am so happy to be sleeping on my new cotton cloud mattress! I have already noticed relief of my low back pain after just one night. Thank you Nick and everyone else at Cotton Cloud for providing outstanding products and service!

ONE YEAR UPDATE:
We love our Hawthorne mattress! I suffered from low back pain most my adult life. I knew I needed a very firm mattress and wasted literally thousands of dollars on fancy conventional and foam mattresses. I noticed a difference in the first week with the futon. I can do construction and landscaping all day, come home with an aching, exhausted back but wake up pain free and ready for more! I built a platform from lumber for a rock solid foundation. The mattress has gotten much firmer but we rotate and flip every time we change the sheets. We may go for the Pearl mattress next time; Something a little plusher.

Original review:
I would give more stars if I could! The store has great ambience and fantastic furniture. We perused their website and emailed with people there before we visited (we live on the coast, two hours away). Today we went and picked out our mattress and were on our way in record time. Although everyone we met was knowledgeable and friendly, Dustin was amazing! Kind, honest and soft-spoken, he gave us space, great conversation and answered all of our questions. He and a very nice coworker loaded our mattress for us. We can't wait to visit again. We will write another review for the mattress after we try it out!

I have bought 2 futons and a latex mattress - all with the simple frames. I could not be happier! The latex is the best bed I've ever had- it is well worth the investment. And the futon and basic frame is a great bed at the best price. Also the service at this store has been fantastic every time.

Great place with great products.
This is a Oregon owned place that sells Oregon made high quality futons and futon mattresses. They custom make futons based on a sizable catalog of frames, finishes, sizes, mattress construction, and fabrics.

I just bought one today and I'm so happy with the process. It'll take 7-10 business days to process, but that's significantly faster than an item I recently bought from West Elm which was on back order and took 90 days.

If you're in the market for a futon, I recommend checking this place out.

My only gripe is the fact that their showroom doesn't have the best light. So when checking finishes and fabrics for color, ask to look at them in sunlight.

I ordered a custom size futon mattress from Cotton Cloud and was so impressed with their service and their product. The futon is well-made, including a strong zipper, beautiful thick fabric, and everything is natural. It was also very reasonably priced while high quality. I like the authentic and personable connection Cotton Cloud makes with you as a buyer too. Production on my custom order and shipping was very fast. Plust it was packaged perfectly. Look at that comfy nook though! The thick mattress really takes the space to another level. Thank you, Mack and the Cotton Cloud team.

The only place to go for your futon needs! Mack was fantastic from the time I entered the store right though the pick up process. I appreciated the time he took helping with the selection of the perfect futon as well as the cover(which by the way the options are endless). This store has everything you need plus EXCELLENT customer service. The item arrived literally when he said it would. We absolutely love our futon and will definitely go back to Cotton Cloud Natural Beds and Furniture.

Mack helped me find two great pillows! He is the definition of great customer service. Listened to the what I needed in a pillow, provided a few options for me and gave me space to look around the store. Overall a great experience and the price was fair for what I got. Excited to try my new pillows! Thanks again!!

After weeks of shopping for mattresses, I settled on Cotton Cloud as my personally appraised safest option. I would like to see more businesses offer the healthiest options that people can buy, so they can rest easy. I appreciate that it may be a fringe market, but they are still able to accommodate individual needs. I would like to personally thank Mack for his patience and professionalism. There was an initial misunderstanding with my order that he immediately amended for me. I wish them well in the future, and hope to see their business grow.

Love their futtons. I've bought 3 over the last 20 years. 2 for myself, and now one for my son. I'm a customer for life.

Great products and service. Very satisfied with the quality, and the salespeople are very courteous and communicative.

Edit: (Fall, 2022) Our futon is still working wonderfully 2 years on and has had 0 issues. Quality investment!