Tokyo Medical And Surgical Clinic English speaking

Had a medical emergency that I needed to get treated. Came in as a walk in and they took me in even without an appointment. They were busy so I really appreciate being fitted into their schedule. I saw Doctor Saesa and he was very kind and understanding and got right to treating me for the issue I was having. Considering I had no insurance, this place wasn't too expensive. I would definitely recommend this place to English speaking tourists if they ever feel sick coming to Tokyo.

I had to go to this clinic due to severe pain. The receptionists were very friendly and spoke really good English and explained to me in detail how the registration works. A few minutes later it was my turn and I was able to meet Dr. Ivor Cammack. He is a very knowledgeable doctor who helped me in perfect English. Ivor was very empathetic and understanding and I felt very comfortable with him. He showed me exercises to relieve the pain and prescribed appropriate medication. Many thanks to the Tokyo Medical & Surgical Clinc team and especially to Dr. Ivor Cammack

Best Regards,
Leonie

Everybody was nice to me in this clinic.
Especially the doctor was very friendly. It was very helpful since I was nervous to do the health check for my US visa.
The location is also convenient. It costed me around ¥2,000 by taxi from Tokyo station. It's right next to the Tokyo Tower.
All staffs seem to be able to speak English. I recommend to go for the tourists who got sick while they are traveling Tokyo and to the US visa applicants.

Visiting clinic during oversea holidays is not pleasant. ISOS helped us booked appointment here for my daughter’s emergency.
Staff here are really nice and good at English communication. Doctors are very professional and very efficient doing lab testing. My daughter was given rapid and accurate treatment. Very satisfied the service here.
It’s very close to the Tokyo tower, easy to find this clinic. The pharmacy downstairs is also helpful.

Excellent service! Everyone is very attentive. This is the second time that I need to take exams for a visa… I thought the fee charged for taking the Vaccine (Polio) was super expensive, I paid ¥10,000! I strongly recommend that everyone who is applying for an American Visa check the required vaccinations and get them at places that accept insurance.

This is a very professional, efficient operation. They are computerized and integrated and send results by email. Both my husband and I see Dr Lomax as our primary care doctor and really like and respect him. He is organized, a great listener, attentive, and proactive. If he recommends a course of action, we trust him as he is very pragmatic. I am also very pleased with the care I received from Urologist Dr. Horie and ObGyn Dr Kaeko. I have consulted others there as well. We get our lab work done and have even had colonoscopies done in house. The reception area, even when crowded, is abuzz with hardworking staff. Thank you all for your care!!

I had an excellent experience with Dr Nicola Yeboah who was a very kind, attentive and caring doctor. She provided excellent care and went the extra mile by referring me to the national center for global health and medicine to ensure I received extra care that their clinic couldn't provide. One of the best doctor experiences I've ever had.

Although I can't name them all, every single nurse was also exceptional with good english and excellent service.

It's the perfect clinic for English speakers

Brilliant service - we needed medical advice over the new year ‘close down’ period and nothing was too much trouble. Dr Cammock was available and willing to offer advice via phone, email and in person. It was very easy to get appointment at short notice. Such a welcome service in a foreign country - thank you!

I was calling them bc of an emergency, I had really high fever for a few days and didn’t know what to do. I got an appointment on the next day and was fully treated and tested on the same day! Very competent, calm and friendly doctor, fluent English and Japanese! I should have gone earlier, I highly recommend this clinic!

I am from the UK and moving to New Zealand to work. Due to time pressures in visa processing times I needed to have a medical check-up for my New Zealand visa application whilst on holiday in Japan.

I had my appointment on a Friday and they had submitted my results to the immigration system by the Monday as well as contacting me to let me know there were no issues and my results had been submitted. I was delighted with how fast their turnaround was.

The service was fast and efficient. The clinic felt very clean. Everyone I dealt with was highly professional and friendly.

Booking was easy via phone, although they do not take bookings over email and in fact told me over email they didn't have availablity when I was then able to get an appointment over the phone. The receptionist spoke fantastic English, as did everyone I dealt with at the clinic.

The price was reasonable and significantly cheaper than the UK. Their prices are clearly stated on their website.

I found the clinic easy to get to via metro.

For a NZ app, you need to print out forms in advance but do not need to bring a passport photo - they will take this at the time. You do need to bring your passport to verify your identity.

I would definitely recommend this clinic to English speakers doing a medical check required for a New Zealand visa.

I wanted to express my appreciation for the excellent care provided by Dr. Ouchi to address dermatological and local surgical procedures. He is very knowlegeable in his field and has an excellent bedside manner. Dr. Ouchi achieved a very successful outcome for me in addressing my condition.

Went there to check up on my ear since I had trouble with equalising pressure on my flight to Tokyo and needed an ENT. Got an appointment pretty quickly. Everybody spoke very good English and was friendly - I read in the reviews that one receptionist is rude, but can’t confirm this was the case when I visited. Very organised staff and procedures. Short waiting times.

I have been there twice. Good experience so far. Dr. Yeboah N heard my previous medical history and symptoms with patience. She briefed me about possible tests to be done in future. Quick checkout.

I'm a first time tourist in Japan and had a minor emergency that caused a lot of pain. Being in foreign country where communicating isn't always easy-this is a stressful situation to be in. Aside from dealing with the actual injury, you feel a bit lost and anxious as to how to get the most efficient and prompt help.
I found this clinic and decided to take a shot at it, so I visited in the morning without an appointment.

The whole process was quite frankly one of the best medical experiences I've ever had, including where I currently reside in the United States.

They saw me right away after a quick registration. All the front desk staff were extremely friendly and helpful.

Dr Cammack is extremely professional but also very personal and friendly. He truly seems to care about what he's there for. My opinion of how healthcare works- especially in the USA, is one of just being a number that the doctor needs to process as fast as he/she can to move on to the next to keep a good patient/hour ratio-not a result of doctors, but the system they're stuck in.

Dr Commack took his time and natural conversation was possible- such that makes you feel you can get your concerns and questions answered.
Aside from that, everything else was really impressive. I got my blood drawn with necessary tests, x-ray done and prescriptions filled by the pharmacy on the bottom floor. On top of that-prices were surprisingly cheap-and that's without any insurance.. I would've paid the same or maybe more at home WITH insurance. That says a lot about the system they have in this country.

I was in and out in a very reasonable time with the diagnosis and help I needed.

Due to the nature of my injury, I had an early morning flare up a few days later. I emailed Dr Commack and he responded very quick, and was able to suggest the correct path forward which included an additional medication that he prepared for me to come and pick up at my convenience.
He even offered to see me quickly while there, should I feel it was necessary.. That's true service!

I can't recommend this clinic enough!. If you're having a medical issue and need to get help- don't waste any more time and just go straight here. You can make an appointment over the phone in case they may be busier than usual but I have a feeling they'll try to work with you as good as they possibly can either way.

While definitely not planned as part of an enjoyable Tokyo itinerary, it will be one of the things I will remember as a truly great experience in the time of great need.
Thank you to the whole team!

I went here April this year during a trip. It was a Saturday and I woke up late and was scrambling to find a hospital that’s still open since most clinics are half day on weekends. I called to ask if they can wait for me because I might arrive near closing time and they were kind enough to accommodate me. The Dr was very thorough in checking my throat infection and also administered a quick strep swab to confirm. The receptionist I had (I think from Eastern Europe) was very kind and patient with the instructions. The bill is expensive but if you have traveler’s health insurance it should be covered. The pharmacy below is definitely more expensive than regular market price but I was too tired and sick to travel to a different pharmacy. Overall decent experience.

The clinic is tidy and the staff was welcoming and professional

Dr. Ivor from the clinic is an amazing doctor, he followed up with us on the condition of our daughter and went above and beyond to help. Thank you Dr. Ivor for your treatment and kindness!

Super helpful. Was able to see a doctor on walk in. Comforting to have no language barrier as I don’t speak Japanese.

Thankyou!

I was feeling unwell this morning and I was a bit worried. A friend booked the clinic for me and they were extremely professional, fast and rapid. It took 2 min to register and I meet the doctor straight after. No waiting time. The doctor was very empathic and professional, he calmed me down and we went for several tests. I was out in less than 1 hour, while in my country it would have taken hours. 5 stars for the service, attention to the customer and empathy. My best medical experience so far

Okay let me start by saying. Yes, the other reviews are about that "one" receptionist are true. She was very rude, unprofessional, she even made me cry. Too bad.
BUT: please don't judge a clinic by one person from the staff. It's unfair to all the other people that work there and try their hardest to deliver great customer service.
My family has been coming to this clinic since we got to Japan. All the doctors we have seen so far were great, especially Dr. Cammack. He goes above and beyond and genuinely cares about the patients.
He even made a balloon animal for my 4 year old. Now he thinks doctors are the best! LOL
It's the little things that make a difference.
The staff in the lab is super sweet and professional. Thanks for the candy . My 4year old loved it.
The front office staff is lovely, especially the lady from Ukraine. What a sweetheart.
Usually we are in and out even when labs are involved. Can't say enough positive things about this place.

So, lady in the front, that most people called rude in the reviews, if you are reading this, please take a moment and genuinely take the feedback seriously:
The office staff is the first people see. You represent all the doctors that worked hard on becoming medical professionals.Even if you are having a bad day a little kindness can go a long way. People come to see the doctor because they are sick and not feeling well. Anything you can do to ease the patient's anxiety, frustration, pain that's your job to do. It's your job to make a difference in their lives and put a smile on their face.
If you don't find joy in your day to day life, change something about it. Life is short. Find something you love to do! Be happy!
This clinic deserves all 5 star reviews. Let's bring it to that level.

Dr Yeboah was great! She took extra time for us on short notice and helped us a lot since it was hard for us to find another Doctor who speaks english before our return flight. She gave great council and helped us with the medication here in Japan. Also contacting the clinic a day later concerning a personal information issue was easy and our overall experience was very good. Would definitely recommend especially for non-japanese speaking people 👍🏼