John Francis Pembroke

I was relocating to Pembrokeshire from Cardiff. I had looked at several properties with Sara although none were suitable. Sara would always let me know if anything suitable came to market and nothing was an inconvenience for her. The property I purchased eventually was listed with several estate agents - as I had such an excellent experience with Sara I purchased the property using Sara and team as I thought they throughly deserved the sale. Sara is relaxed and professional , excellent local knowledge and a real asset to John Francis.

We cannot speak highly enough of the staff at John Francis Pembroke. They were highly professional from beginning to end of selling our property. Nothing was too much trouble any problems were dealt with promptly and efficiently by Sara and if she was not in the office by either Haydn or latterly by Nathan.We felt that they went above and beyond what would be expected we are very grateful.

The team at John Francis Pembroke were welcoming as soon as we walked through the door putting us at ease. As first time buyers they guided us through the process and were in constant contact with us via phone and email. Big thanks to Sara Jones who dealt personally with our very stressful situation and went above and beyond in contacting parties to help speed everything along. We were never brushed off at any point and to that we are very grateful. We are so happy we are in the home we set our eyes on and anyone looking for an estate agent in the area I would highly reccomend John Francis.

I wholeheartedly recommend the exceptional team at John Francis Pembroke! Our journey included both selling our previous home and purchasing our current property with them.

Through the ups and downs, including a previous sale falling through, Sara's dedication shone. From experiencing a sale that fell through, to Sara scheduling over 10 viewings in 48 hours and successfully re-selling the house during the second viewing, and even navigating through an extremely challenging solicitor, we honestly couldn't have managed it without her! The team is incredibly proactive, and we can't praise them enough for their assistance, professionalism, and support throughout the entire process. Thank you, Sara and Haydn!

Having used John Francis to sell our property I can highly recommend their services. From the initial valuation, we knew we would be in good hands.
House viewings were conducted at our preferred availability and full feedback was received instantly. The whole team supported all of our queries throughout the process. Thank you to the Pembroke team at John Francis.

The team in Pembroke looked after me whilst selling my late mothers house.
From start to finish they were very professional, helpful, caring and efficient.
They kept me informed of every little thing and they undoubtedly helped us through a very emotional situation.
I cannot thank them enough anyone wanting the personal touch I would highly recommend using this agency.

Sara and the team were nothing but helpful throughout the whole process and helped to make it as less stressful as possible! The team were always on hand to answer any queries and the customer service and support was amazing. Thank you for making our house buying process as smooth as possible!

Bought my first house through John Francis and they were brilliant from start to finish. Kind and welcoming service, no hesitation in recommending to others. Big shout out to Sara who helped me through everything, couldn't have done it without her !! Also a big thank you to Haydn!

Most helpful people to mention Sara and nathan who were more than helpful and guided me through a stressful time.I would highly recommend John Frances for their friendly and professional manner.

Hayden and Sara were terrific. They were always ready to help with anything necessary to get the deal done. Friendly and efficient agents who I can highly recommend.

John Francis Pembroke recently sold a property for me. Haydn, Liz and rest of the team provided a great service.

Haydn knows the local property market like the back of his hand and puts a strong emphasis on client care. His standard of service was excellent.

Liz provided faultless client service - she kept me updated at all stages, was very responsive and was always helpful with any queries I had.

In summary, Haydn and Liz combined strong knowledge of the local property market, a robust understanding of the conveyancing process along with excellent client care. They always pick up the phone with anything requiring discussion rather than hiding behind email. Most importantly, they are genuinely nice people to deal with.

JF Pembroke was recommended to me a few years ago and they then sold a property for me in 2021. The strength of service ensured I came back to them to sort another sale in 2022. It goes without saying that if selling any property in future I would want them involved. I will also continue to recommend them to others.

John Francis in Pembroke were very professional during the selling of our property. They managed to sell our home to a genuine buyer within one week compared to the previous agency that we were with for over a year and had 2 failed sales. Hydn & Liz were excellent to deal with, very friendly and professional.

A big thanks to the team at Pembroke from the initial valuation and advice from Hayden right at the begining all the way through to completion. Thanks to Anne in particular as she dealt with many a question on our part and remained professional yet friendly putting us at ease during the whole process.

We would definitely return to John Francis for any property sales in the future and would be more than happy to recommend to friends and family based on our experience.

Many thanks
Andrew Bell and Rachael Clark

As first time buyers sara made us feel at ease and clearly guided us through each step of the buying process

I used John Francis Pembroke recently to sell a property in Pembroke Dock. I was very happy and impressed with the service I received. Liz was extremely thorough and proactive throughout the whole process and I couldn’t recommend her highly enough. Thanks again Liz and the team!

Comfortable experience from start to finish, the whole team at John Francis played their part in putting our interests first and achieving the goal in selling our property. No pressure, Valuation was a mutual agreement and not dictated. The team made us feel at ease and took the viewings off our hands, proactive in obtaining feedback and quick to inform us. Good Communication throughout the sale, without doubt the bridge between Sellers, Buyers and Solicitors. Products and Services were explained to us but understanding where they were not required. Overall, staying local was a good decision with positive outcome. Well Done John Francis.

Having recently sold our property with John Francis, Pembroke, we would not hesitate to recommend them in the future. From start to finish we were fortunate to receive a very friendly, personal and professional service. A special thank you to Liz, who went that extra mile to help at every opportunity. A brilliant team - you should be proud of yourselves - well done !!! Keep up the good work.

John Frances, Pembroke, were fantastic from start to finish.
Really helpful, down to earth and got the job done!

We were on the market with 2 agents before settling with John frances,
They were always there to answer any questions or queries we had and were always in contact, keeping us up to date with there progress in selling our house.
They were actually cheaper than other estate agents in the area and 100% better.

Can’t recommend them enough.

Haydn & Liz - THANK YOU.

Hadyn and Sara were amazing. Sale all done in 7 weeks. Thank you.

On behalf of my family and myself I would like to to say a huge thank you to all the the team at John Francis Pembroke. Anne, Haydn, Helen and especially Liz went above and beyond to make the sale of our one bedroom flat happen. We had been renting it out for the last 8 years after living there for 6 ourselves. The value of the flat had dropped due to the financial crash in 2008 and we had waited patiently for the value to creep back up in order to at least redeem the mortgage. We were not overly fond of renting it out as, getting a decent tenant is pot luck and people don’t realize there are a lot of hidden costs involved. We put the property up for sale with John Francis Pembroke a couple of years ago, and as demand for property in Pembrokeshire rose we received and accepted an offer in January of this year. Liz was generally our main point of contact and was always the other end of the phone for any queries we had. Even when they were so busy and unable to take my phone call, you could guarantee a call back before the end of the day. There were many times that Liz would have to play the role of a second solicitor too as the buyers conveyancer was less than good at communicating and at generally doing their job. This meant that she and the rest of the team would spend a lot of time trying to get through to the buyer’s solicitor just to get me a update and it was never too much trouble. I'm not sure if it hadn't of been for the constant communication of Liz and Anne with the buyer and their solicitor that things would have gone to plan. If for whatever reason Liz was unavailable, either Anne, Haydn or Helen were there to pick up where she had left off no problem at all. They all put the same amount of time and effort, if not more, into selling this small, low priced property as they would have a £1,000,000 estate home. They have no idea how much we appreciate what they have done for us. We cannot thank you all enough. A special mention and thank you to Anne, who prior to this sale going ahead had kept in regular contact with us in regards to viewings and feedback. Viewings early on were made difficult for her as there was a tenant living at the property, so they needed to be arranged in advance as well as communicating directly with the tenant . However as always nothing was too much trouble. Again a special thank you to Liz, we don’t know what we would have done without you!

Dan, Kirsty and Family