DFS Bury St Edmunds

Just purchased a new sofa from one of the sales executives
Dealt with Louisa who was relatively new to the business but was very good
Her boss came out too and he was ever so lovely thanking me for my business which is great!
Well done and good luck Louisa!
Best wishes
G

Great experience today, Connor was great. Really informative and bought our first ever sofa.

Staff just brilliant
They couldn't help us enough no pressure to buy anything and left us to it when we needed time to think
Would highly recommend them

We had a first class service from Serena today in helping us to make the right decision in buying new suite. So professional, knowledgeable and friendly. Nothing was too much trouble. Thanks so much for your help in making our purchase, Serena.

Excellent customer service and have bought sofas off them in the past and lasted for years so happy to go back!

Sales rep explained everything we needed and after being told a 7 week lead time it was only 2 weeks which was a massive bonus!

My 4th sofa from DFS over the years & each time im very happy with their service Becca stood out today as my Daughter doesn’t talk to people easily & both me & my daughter found this Lady very easy to talk to making the process friendly helpful an easy. First time visiting the Bury store, we picked a sofa for my daughter her first new sofa. Very happy customers Thank you Becca 💐

Brilliant customer service, ridiculously friendly! The lady who helped us through our paperwork and on the road to obtaining a gorgeous sofa was far beyond amazing!
Very helpful with a visit arranged to make sure the delivery and instulation can go ahead smoothly. Was so stress free, having a friendly yet professional conversation and a complimentary tea on my dream sofa to be
I think I've actually found my new dream job for the future!

Well , the sofas are good , always somewhere to sit down, staff are really nice, very helpful and knowledgeable. There was no downside to my visits unless you count the startled antelope herd rushing through the carpark and scraping my Landrover with their horns in a blind panic as they attempted to escape the lions from the mazda garage !

Very good, the sales staff are very informative, not pushy either or too close for comfort

Great place to shop and get your furniture with great deals

Bought my nice corner sofa here months ago and got to say super impressed with the quality. Plus staff was amazing helping me choose the best sofa and with the budget I had. Never looked upon the way I was dressed an treated me and my family like kings.

Went to try out some sofas. Staff catered for every need encouraging us to go for the product we preferred regardless of low price. Was not rushed nor was the sale. Even provided tea and coffee

First time at DFS and I was very impressed, ordered a lovely sofa, cant wait for it to be delivered in 10 weeks time, they have a very wide range of sofas and from the service i got id say a pretty dam dedicated staff too, id recommend this store alday. xxxxxxxxxx

Elle was an amazing assistant today. Her friendly can do attitude made our visit easy, enjoyable and fun. Just one thing, more biscuits please 😁

18 Months ago, we purchased a suit from DFS BSE. Unfortunately we did have issues with the suit in the first few months which the branch dealt with but unfortunately the issues continued. We agreed with the manager that they would attempt a final/perminent fix & if this didn't work then we'd have to look at an alternative solution. This fix lasted 12 months before the same issue reoccurred. Yesterday we had a replacement suit delivered & the old on taken away.

I believe the quality of the original suit wasn't great but i have to say that the service we have recieved from DFS BSE & their team has been exceptional. I'm not a ranter or raver but my grievances were listened to & aknowledged. They did excatly what they said they would do with absolutely no fuss.

Great customer service & experience.

Very relaxed way of selling which worked with us ☺
Was offered a drink and help and then left to browse. Great shopping experience.

Lovely staff. Very welcoming and friendly. Even moved some furniture so I could see what it would look like together. Highly recommended.

Knowledgeable and friendly service with a good selection.
Second visit in a while and ended up with the same sofa aficionado and the sofa we thought we wanted the first rime around.

Good experience. Plenty of help available if required. Great selection of sofas etc., Staff pleasant, friendly and respectful.

Very good range of sofas and chairs. A wide range of prices, including many that are very affordable. Very helpful and attentive staff.