Charter Savings Bank

Great place to save not sure why so many negative feedbacks, they are not a clearing bank so deposits and withdrawals are slow but apart from that I have had many years of hassle free saving, good and safe place to save with and usually good rates save with these guys with confidence!!!

The interest rates are decent but be aware the interest returned to your nominated account is always very slow to arrive . Many other banks it arrives on maturity date . Charter like to hold onto it for days

Took out a three year bond which was due to mature on 30th September this year. Unfortunately, when I took out this bond, interest rates were at rock bottom, and Charter Savings were offering 1.35%. I eagerly awaited my £85000 plus interest to land in my current account today. I was moving it into an account offering 6.10% for 1 year. However, no money arrived but an email telling me it would be in my Santander account within 2 working days i.e. Tuesday😡. Why and what excuse? It should have been transferred today, 30th, and, at the latest by Monday. Not good enough hanging onto my money for your “cash flow”.

One of the most unethical banks I've ever come across. No cooling off period on bonds. Won't honour new interest rate on website even though my account has been funded less than a week! Customer services were unhelpful and rude. They just don't care for providing good service. Ask to speak to a manager and that isn't good enough. The website is clunky and so basic. Also the deposits are painfully slow and take average of 1-2 days where as other savings banks can update deposits within 2 hours. The setup info is very limited. I was made aware my min balance had to be £5k but nothing in the welcome literature advises customers the amount for any single transfer/deposit is £5k so my first payment went missing for nearly a week with no communication from this bank that it had been rejected.

I actually think this is THE most money grabbing shady organisation who once grab your funds will do whatever they can to not let go of them. Several other providers offer Colling off periods on bonds. This company offers no product transfer or cooling off period that any reputable bank offers. Account openers beware you have no right to change your mind when it comes to charter savings bank. Modern day mafia. Makes me ashamed to say I'm from Wolverhampton and this is how my home town bank is representing people from Wolverhampton.

Tried to open an account for my mother in laws house sale funds, sent all the documents they requested. The documents were returned recorded delivery the next day. Heard nothing for two weeks when I enquired what was occurring they claimed they hadn't seen the documents.
What a company don't think I will be investing in this bank if they can't keep documents safe what chance of keeping the money safe

Wanted to transfer a isa to them, tried 3 times to call them to ask them a question and after 15 to 20 minutes on each call the call was ended, so if thats the level of service I will go elsewhere.