fotoSense Ltd

i purchased the fujifilm photo camera polaroid in pastel blue with all accessories and 40 films for a really great price, i payed very reasonable delivery for guaranteed next day on a Friday i was only expecting to get them on Monday with it being the weekend however they arrived at 8 this morning on the Saturday! I'm very please and they was the perfect gift for my girlfriend thanks a lot she loves them! all round great service and product!

Unbeatable and good communication. Don't know why people are misleading this company, I definitely recommend if you are looking for good price and fast delivery.
Would not wait to place my next order with Fotosense as it does make sense when I'm looking for reliability and good prices.
Well done guys.

Just and update, Fotosense has responded and promised to check with Sigma what is going on.

I sent the case back to Fotosense, which cost me another $20. I am waiting for a genuine product or a refund and have asked fotosense to open the box and verify that they are shipping a genuine product.

Just received my order and came exactly on time, good service and well packaged ,
I would use this company again,
cannot fault them at all,

I had the pleaser to deal with Fotosense Ltd today, I arrived late but the staff bent over backward to help me in testing and buying a flash,
Thank you fotosense, I would recommend them to all also they did price match with no problem.
Bill Hulme Photography.

Great service, very friendly staff.
Best price I could find for a Vortex Solo monocular.
Will certainly deal with Fotosence again.

Package arrived fast. Customer service was professional and accurate.
Definitely would buy again.

Lowest price
Very good contact
Recommended without hesitation

fast delivery Top service Thank you

Great Service, Cheapest price around!!

Great communication and fantastic service

Great, though a pain in the backside to find. This is essentially a warehouse with a small shop attached. Staff are kind and helpful, however don't expect a big display area. There is a small selection of goods on display, but this is really a place for pick ups, returns & exchanges if you're local. The unit number is 32 and there is (as of writing) no bannerhead above the door. If you get stuck, the units are directly behind B&Q. Ideally give them a ring before heading there. Completely legit outfit, but very much an online operation.

Did not have any problem with them. I ordered studio lighting kit and arrived on time well packed, customer service lady was very helpful

I was originally waiting for a reimbursement for having to send faulty products. However after a very lengthy ordeal they did reimburse me.

I don't think I would recommend Fotosense.
I placed an order that was due to be with me in 3-5 days, my first email from them was an email 3 days later to say the order was being processed, and that delivery would be in a further 3 to 5 days.
I eventually got the camera purchased a month later.
I had to constantly chase them for updates as their communication was non-existent - even after repeatedly being told someone would email, or call to update.
I've got the camera, and a good price, but I worry about what worth their warranty is should anything go wrong.

I have ordered a Simga HC-11 leather case, when I opened the box, there was a $5 plastic imitation fake inside. The box was not shrink wrapped like it was supposed to. The real case with red trim was taken out and replaced with fake junk. The outer box was sealed, so I suspect this was done at the store. I have contacted fotosense, they have not responeded. I am reporting fraud to the credit card company and would like to warn others.

Ordered films for an event - didnt arrive in time at all - over 1 week late. After paying for express delivery.

Wouldnt use again. Stick with Amazon or Jessops!

At first, I thought I had had good service from this company having ordered a remote shutter release for my camera through Amazon. However, all that changed when I had to send the item back as it developed a fault within a few months. All was well, the item was accepted back and I was told the item was away for repair and could take 28 days to get back to me, but then things changed! The item was eventually sent back to me after about three weeks in an unfit condition; in fact it looked like a truck had run over it!! Someone had opened it up, the casing was cracked, there were broken parts inside the unit, then it had been put together again - badly - resulting in the item being unfit for use at all. And this was supposed to be a new replacement item!! I telephoned the firm and was told to put it all in an email via Amazon so the manager could get back to me on receipt, which I done. Guess what? No response. I telephoned again. Guess what? No answer. Then I phoned using a different telephone number. Guess what? Immediately answered!! I was told that the manager was on the other phone but that he'd get back to me - he didn't!! I then resorted to informing Amazon customer services and they phoned the firm - fotosense answered but said the manager was out and said I was to send the broken part back at MY expense and they'd send a replacement. I told Amazon I'd rather have a refund so Amazon phoned the firm back. Guess what? No answer!! I then did obtain a refund with Amazon's help, but there was no customer service here at all. I checked with Fuji, the maker of the shutter release - they wouldn't even have bothered opening up the item, they would just have replaced it, so I wonder where my replacement went because it certainly didn't get sent to me. I subsequently bought one from a different firm, and I'd advise anyone else to do the same. Buy from here at your own risk because if something goes wrong they just don't want to know.

I regret buying from these. Purchased an item hoping to receive it withing 2-3 days as the website suggests. Been 7 days and spoke to somebody on their chat and apparently they don't have the item in stock. Their waiting for the stock to arrive in their warehouse so that they can process the order. What company does this! Absolute clowns