NBB notebooksbilliger.de Store Berlin

I had a great time in the shop! I got help as soon as I arrived with recommendations from the staff!
I buy an ssd card for my old Lenovo laptop and after installing it works great!

They were really helpful
The prices were good and they had good options available at the store I really recommend it

Extremely nice customer service - very helpful, friendly and competent

Shop has variety of things with employees who speaks English.. Clear signs of prices and specification on each merchandise.

Nice place to buy laptops and accessories, I bought a Lenovo laptop for discounted price.

Sure, they have great offers and process orders quickly...as far as customer service goes, my first experience with them was less than stellar, or so I thought, but upon my sending them the below review, they immediately contacted me to explain that the beamer never was at their Berlin store, and has to be sent from Hanover, so there was no way, in the first place, for me to pick it up personally. I did not know that, and really appreciate the fact that they did react to my concerns while processing and getting my order out the door within 2 hrs of receiving it. That is remarkable.

Today, I ordered a display model of a beamer at a very good discount, of which only 1 was available, in the early hours of the morning, which I decided to finance, going through the rather bumpy WebID process, and while I was doing that, I kept looking at my shopping cart where I saw a warning that the projector would not be reserved for me until completion of the order. So I felt a great deal of pressure to be quick.

After successful completion of the WebID process, I proceeded to finish the order, but saw that the only option for shipping given to me was HERMES, which would have taken a few days, today being Friday. Not wanting to take the risk of going back in my ordering progress, and thinking that by sending them an email to request personal pickup (I only live a couple of miles/kilometers from their store, here in Berlin), surely they would accommodate my request. After all, what human being couldn't understand that the weekend is a special time of the week, and for many, like me, the only time when I can really get into setting up and optimizing a big purchase like this, watching the Bundesliga, and getting acquainted with all of its settings.

Well, instead, when they responded an hour later, they sounded more like the computer in 2001 ("I am sorry Dave, but I cannot do that.") I seriously cannot understand why a human being in customer service is saying that it is impossible to not hand over the projector to HERMES, now that the process has started. I didn't even want my money for HERMES refunded, as I can understand that with financing, the order amount cannot be changed. But isn't one of the jobs of customer service to respond to customer concerns/wishes, especially when the item was already paid for and I only minutes away to pick it up?

While notebooksbilliger appears to offer great deals, and others seem to have great experience with their customer service, I am deeply disappointed in having been denied by a human that acts like a bot. No flexibility, no empathy, just copy/paste replies. It's 2001 in 2022.

Best experience with buying electronics here! Ordered my gaming laptop to take from the shop, got all the advice and help I asked for! All of the workers I had interaction with are having a decent English level to help me. Totally recommend!

Very good prices, but most importantly very friendly, English speaking, staff. I looked to buy my tech gear in all stores around (Saturn, Media Markt, Cyberport), but you won't get the same personalized attention as here.

Your go to place for notebooks in Berlin (and online). Great store, great prices, quick and easy purchase.The sales person advised me patiently and helped to settle the windows in my chosen language. Highly recommended !

Thank you so much, i had such a great service from Gabriel O. !!! He should be the employer of the month !! 🔥

Shoutout to the COOLEST customer service in town! Just purchased notebooks and equipment for my StartUp and asked for delivery, which they usually don’t offer in the store. The guys did not hesitate though to immediately rent a car sharing, loaded the car, drove me to the office and helped bringing everything upstairs. That’s the spirit, thank you SO much and be sure that I’ll be a forever loyal and truly thankful customer!!

i think this is a fantiastic shop fully professional quick and reliable, no matter whether i am buying computers or printers or other stuff from them the quality is superb the delivery and service very quick, keep at it, all the best
i give then TEN STARS AND SIX PLANENTS

Super friendly and helpful. Will buy here again

Staff are friendly and helpful. So good to be in brick and mortar store in amazon age.

Great service, staff acrually took care to get the right product instead of just pushing salea lines and in store product

Great Store, they have Artic components, very rare to find! Bought Fans and thermal paste from Artic. They have all the Artics itens including all the watercooler models.

Warm people, cheap prices, recommended.

Very good shop for geeks and computer-oriented people. Good and professional sales-persons.

Friendly staff, good atmosphere & you get a lot of support when looking for hardware.

Very nice place to buy laptops and other electronic items. Also staff is very polite and helpful.