The UPS Store

You can tell the other reviews are left by absolute Karen's. I was polite to the worker, therefore, he was polite to me. It's not that hard of a concept. He helped me through the process, Even recommended certain boxes, packing tips, and ways to reduce overall shipping costs.

I don’t write reviews very often, but I feel I must tell my experience at this store. My experience was stellar. I needed to have documents scanned & my printer at home stopped working. The gentleman at this location scanned them for me with no issue at all. He was perhaps, not as friendly as some might want, but he was efficient & did as I asked. We had a short conversation & he was pleasant. I would return at any time when I needed this service.
After reading all the negative reviews I was concerned about going. I didn’t need to be
Mary

I’ve been using this particular UPS store at the Canwest Mall (yes I know it’s the West Shore Town Centre) on a very regular basis for the last couple of years, and I’m super pleased with the service and the speed in which I’m able to get in and complete my business.
They always great me, and help me right away. It’s especially great because I have an invisible disability (after breaking my back in 2017) that makes standing painful, so when I’m helped quickly and efficiently it really matters to me.
My packages are always processed the same day they are dropped and I have never had a negative experience or anything happen with any of my packages that I posted from this location.
Thank you! I will continue to be a loyal customer.

I have been using this particular UPS location for over 13 years. I have nothing but good things to say about the owner, Eddie. He has run this place 6 days a week basically by himself for the past decade. He is knowledgeable and helpful but he works at his own pace. He has a great sense of humor. Go in there calmly and be patient and you will get great service! Robert from Langford

I've been using this location as my main mail address and all my shipments for my business for a few years now, and Eddie the owner has been great. It's Always been very reliable place with friendly service

I have to say I don't get all the negativity in the reviews. I have used this UPS for some very important shipments with stuff I really don't want to get lost and it has been stellar everytime. Eddie has always been able to help and make suggestions for shipping speeds, prices, etc. Old location, new location, service has always been great. When a document was lost in an Ontario sorting center, Eddie helped track it down and get it back (Thanks by the way!). I have had far worse experiences with some of the lineups, service and customer service representatives and ship times at a fair number the competitors in the West Shore. Speed and prices always seems to the best here. At least for me and from my experience, I'll keep using and recommending this UPS store 100%. Thanks Eddie!

I've been a customer for 2 years, the service is excellent. The franchise seems to be a one man operation but I've seen help occasionally. Good prices and above average service. Not sure why all the negative.

UPS couldn't deliver to my apartment, so after a few days they left the package here for pickup. Staff was polite and professional.

I have taken my business to this UPS location several times and have had excellent customer service each time .

After reading all the negative reviews I wasn’t sure if I wanted to go here. I decided to drop off here because of convenience and the woman behind the counter was a nice as can be. Great experience.

Been here three times to return online items. It’s the Xmas rush now and for a return I don’t feel like standing in line at the post office. He just scans it and I put it on the pile of outgoing parcels by the fax machine.

Excellent services and very helpful staff. The staff was very patient and helped us figure out all the process such as filling in the address, explained the delivery information. He even instructed us to use their computer to translate language online. Very efficient and on time delivery service. Same price as other post offices but they get the fastest delivery. Plus, it’s very convenient and very close to my home. Thank you.

I've had a PO Box at this location for a couple of years. No complaints. It's secure, and the owner has never been rude to me.

I needed to return an Amazon package to the US. The entire process took two minutes and staff were friendly and professional!

Didn’t have any proper packing tape, left my open package with the man to send off as I was in a rush. Package got sent out with no problems, thanks!

During the pandemic I have been dropping off our office shipments as our building is closed to outside pickups. Eric quickly gets them processed.

Went above and beyond to help me with a complicated international package, including comparing two shipping companies costs, so I could make an informed decision on which to use.

Eddie is great and helpful. The store is clean and very convenient. I recommend using this service if you're on the Westshore.

With Canada Post strikes, business at UPS is booming. UPS should send Canada Post a "Thank You" card.

The colorful staff will have you in stitches.