Best Buy Mobile

I can’t say enough good things about the team here! Chris and Grant have been amazing. They were extremely helpful and knowledgeable. They went above and beyond to help me out and to find solutions that best suit my needs. I would highly recommend them.

I would really like to thank Chris H for his awesome service! Despite the chaos of the busiest shopping day of the year, Chris demonstrated remarkable patience and attentiveness towards us, addressing all our questions and concerns.

During our visit, we decided to switch three phone plans, a process that typically requires considerable time and effort. Chris dedicated a significant amount of time, especially with my mother. His gentle and patient approach ensured that my mother felt completely satisfied with the new plan.

Furthermore, my husband and I seized the opportunity to take advantage of the Boxing Day deal and also switched our plan. Chris exhibited expertise in presenting us with the best options tailored to our needs.

I highly recommend Chris if you are in the market for a new phone and plan. His professionalism, patience, and commitment to customer satisfaction make him an outstanding choice.

Passed by today to inquire on getting a new phone. Spoke to Omar who was really professional and pleasant to deal with. My own carrier was not able to help with my need and inquiries and I’m glad I passed by BestBuy Mobile chinook and spoke to Omar who gave me all I needed in terms of my monthly charge breakdowns and got me a better deal than my own carrier could. Thank you BestBuy and Omar

The staff at this store are fantastic. HUGE shout out to Grant and Josh who quickly and efficiently set up my new phone, and another MASSIVE shout out to Omar and Wahaj who spent over an hour on hold for me while effectively problem solving an issue with my service provider. The customer service here is second to none.

I have to say, I had the best customer service experience here. Grant was amazing and even when he had issues with Telus' website and support he kept his cool and we ended up with the products and plans best for us. I highly recommend this place.

A gentleman named Evan, he was extremely helpful and reassuring. I honestly just wanted to say thank you again to him.

Great Service Provided by Grant at the best buy in chinook. Every detail or any concerns i had was well explained. Absolutely recommend Grant for your future mobile services. Thank you!

Wahaj and Mohammed were very attentive and helpful. They helped me with my sim card and their service were very amazing and awesome. They provided good service and professional attitude! Love these guys!

Outstanding customer service! After extremely disappointing service from 2 Virgin stores as I inquired about a Virgin loyalty upgrade, I thought I would try this store and I am glad I did. Knowledgeable, personal and efficient service. Thank you, Omar, for a job well done!

GRANT helped me get a new phone. Good guy and good service

I dealt with Lucas and got an IPhone 11 Pro in Gold. By far the best customer service I’ve ever received. The store was super busy, and there was a line up, yet somehow Lucas still managed to offer me the best deal, and also kept the people waiting in line engaged and answered their questions. Honestly for the amount of work I saw him do, he deserves a raise. Good to know he is in charge there. I am sending anyone I know to him to get a phone deal with Lucas.

The best experience I had. The manager is very helpful and kind.

Yasmin is impeccable in her knowledge of products and services for mobile phones! I came in completely flustered due to having broken my phone and needed a phone quickly. I went to Bell in Chinook Mall first and was directed to come to this shop to purchase a phone.

Yasmin welcomed me and could sense that I was pressed for time. In a relatively short amount of time she had figured out that the best solution was to not purchase outright, but to use my credits on my Bell account. I had no idea that a Best Buy representative could deal with Bell for me. She even got extra discounts for me and a gift card for Best Buy too!

I was in and out quickly and off to my next meeting. In fact, so quickly that I forgot my phone box and gift card behind. Lol Yasmin made sure to contact me and let me know so that I could come by and pick it up.

Excellent service!

I love my new S20 by the way.

Kartik was awesome. returned my phone at the Koodo shop prior to going to Best Buy for a better deal and Kartik definitely gave me the best deal possible! I even came back to exchange my phone again because I was unsatisfied with the colour and he did it without any complaints and did it very quickly. I definitely tested his patience but he kept his professionalism. Would recommend to anyone looking for great incentives with your plan.

Lucas did an amazing job and provided us with a great deal that got each of my family members (including myself) an extra 2GB of data by switching from Koodo to Virgin Mobile for pretty much the same monthly cost. He was very patient and gave us expert advice on how to save money and what products are best. Very satisfied.

My experience with this location has been nothing but top notch customer service. Yes the store can get a bit busy and there is sometimes a bit of a wait, however this store is in the middle of a busy mall with two to three workers on at one time. The workers always greet the customers, and acknowledge that they will be right with you as soon as they can. They go above and beyond as well as I had just purchased a new phone with them, a case and screen protector. With my luck the case did not close properly and something had stuck under the screen protector when it was applied. I went in a few days later with my original receipts and the workers were more than happy to help me. The staff here are knowledgeable about the products they are selling, and provide top notch customer service. I would recommend any of my friends go here over their regular mobile carrier location.

Went into the store to find a new case and screen protector. Was helped by a couple of young guys and they were just a couple of kids having fun. Great conversation and easy to work with when it came to finding the right screen for my phone. Good experience, glad they were able to find me the right products.

Great place to get a cell phone. They had promotions at that time that was not only better than everyone else at Chinook Center (in terms of money back: $150 gift card on iPhone11 Pro? Why yes, thank you - nothing down, 88/mo. With a big carrier. They showed us the best deals gave us options which carrier and the sales professional found ways (phone trade in, lease,) to lower that bill to under 90. Check them out first.

They are very good attitude and so nice for ask questions!!

Sitting in my car, on hold with Telus in the South Center parking lot, I decided I was not going back into Telus at Southcenter due to the poor service and the bad attitude I received and I would go instead to Chinook Mall. So I drove there still on hold with Telus.

We eventually had and finally concluded a very unsatisfactory phone call and I headed into the mall. I stopped briefly in Rogers Mobile and then I saw a Best Buy Mobile almost across the mall from Telus and I popped in to Best Buy Mobile to ask a few questions.

I am happy to say I received the best service ever and I am no longer (after a couple of decades) a Telus customer 😃

Lucas was extremely knowledgeable and patient, at no point did he sound like Telus robot repeatedly reading from a script! He patiently answered questions and explained in a manner that a non-tech person like myself could understand.

His loyalty is not to a particular brand or mobile carrier but instead to the customer, providing the best solution for the customer!

I would not hesitate to recommend Best Buy Mobile to anybody!
Thank you Lucas and Best Buy Mobile.