Rogers

We are blown away and truly impressed by the above and beyond customer service we had at this Rogers store by Will & Hunter. After a long drive from BC and arriving at the Rogers store an hour before close, Will stayed an hour after his shift ended!! to help us out with a complicated situation from the Shaw Rogers merger. He wasn't asked to stay late he offered - otherwise, we would have lost our phone numbers permanently.
I came into Rogers a frustrated new customer and left so impressed by Will's above and beyond help that it made up for all the trouble of the past few weeks with this company.
Hunter was busy helping a lady for over 4 hours with a similar situation as us yet he greeted us with a smile when we came in and took the time to look up our account.
They worked together as an incredible team and honestly were being sent customers from the Rogers 1-800- number with problems that were impossible to resolve, and should have been dealt with over the phone.

Ok there was a younger gentleman Andre and a bit older gentleman Will ( not my age LOL) they helped us out so much and made changing my iPhone 8 to iPhone 15 simple. They don’t deserve a 5 out of 5 they deserve a 15 out of of 5 since they went so way above and beyond what anyone would expect for service

The lady that served me was excellent! She was fast,very polite, and knew exactly what she was .

Will and Hunter are super nice and helpful! Got in and out with no problem. I had a SIM card issue on a new phone and Will fixed it within minutes! Great location!

Will was so patient and friendly with us and went above and beyond to make our new phone transfer easy and even made our Internet better.

Leilani is very helpful and professional. She is one of the best associates I’ve ever met. If you need a Roger service, this is the store you should go.

I went there to switch over from Shaw Mobile account to Rogers. Hunter was helping me to switch two cells. He was super busy, but he was amazingly keeping the best customer services.
Thank you.

I’m surprised to see some of the negative reviews here , all the staff at this location are so attentive and knowledgeable. I come to this store often and I’ve never had bad service. They are honest and have your best interest. I highly recommend this location.

My personal/work phone died on me so I had to get a new phone immediately. When I arrived the store was busy so I waited until one of the reps freed up. Victoria ended up helping me with her co-worker Raktim. By the time I left I had a great phone (Samsung S20 FE) with the right plan and accessories. I highly recommend visiting this Rogers location. It's obvious the team there cares about their customers.

Thanks for all the help Victoria and Raktim.

Amazing service! Enida carefully explained my complex cell phone contract so that I could pick the phone and plan that would work best for me. She gave me efficient and accurate service; while also taking the time to transfer all of my old phones contents despite a growing line of customers. Wonderful service!

Excellent service. This store and its staff did everything possible to fix a major screw up from another Roger's location (Airdire). They were helpful, respectful, honest, kind and knowledgable. I will now drive out of my way to go to this location because the staff is so wonderful. A special nod to Enas at this location, she absolutely did everything she could for me, informed me, listened to me, fixed everything she could and made a frustrating mistake from another store much easier to deal with. That girl deserves a raise!

Young gentleman named Hunter from this store has been exceedingly helpful. The clock went beyond 8 pm and his colleagues pulled down the entry curtain, but Hunter did not let us go without getting us a family plan.

Had a new laptop with inoperable rocket stick and Ali walked me through, got me up and running working with the installation of new drivers, all while on the phone with Rogers Rep...GREAT Service thank you Ali! Our company has been with Rogers with all my staff for over a decade with a great experience thank you Rogers.

I'm so happy that I am here, Victoria Jiang the manager she is excellent in dealing the customer, and also Soni and Raktim they are also excellent dealing the customers like me. I AM SO SATISFIED AND GIVE 10 SCORES TO THEM. Thank you Rogers.

Thanks so much, Hunter and the friendly staff at North Hill Rogers, for getting my phone sorted. Great location !

Parm and Spencer were top notch helping me get a new phone set up.

Also Rogers, please fix the truly misleading error messages on your CSM software. Good LORD.

Soni from the store is amazing helpful. She is very friendly and nice and follow up my case. Thank you so much for all of your help!!! Amazing service!!!!

Very helpful and great customer service

Please make sure to keep the staff as it is. If you do choose to hire other staff members, please make sure that they receive the same training. Great work!

Spencer was incredibly helpful and fixed issues that had been ongoing for years. Helpful patient and effective!