Rexall

Good service. Friendly. C0VID19 protocols are being used by all of the staff. I can't understand what's so wrong with the other reviews. I used to go to another pharmacy, and that pharmacy always made mistakes on my prescriptions and personal information. I was always short-changed pills at previous pharmacy. I have never had problems at Rexall. They know how to count pills at Rexall. Also, I receive a personal and friendly service from the pharmacy assistants.

I like coming to this location. The store is very clean. I’ve been here several times to drop off a package or pick one up at their post office. The staff have always been friendly and prompt with their service.

Pharmacy are the best. Place always friendly.

Convenient

The pharmacy is very good.
I though went to pick up my prescriptions today and while waiting decided to do some browsing.
The security undercover guy wearing a hoodie decided he was going to follow me all around the store. Quite intimidating. He should be a little less conspicuous and made me feel uncomfortable shopping. I know he is only doing his job but I dislike being followed around the store.
The pharmacy though is very good and accommodating. I recommend Rexall pharmacy.

Rexal pharmacy and staff are excellent, understanding, compassionate and very helpful in every way possible. Prescriptions are filled quickly and with a smile. Will ask if you have any questions about your medication and makes sure you understand.
Would fill my prescriptions here anyday would reccomend :)

Like this place well stocked friendly staff

I have had trouble getting prescriptions filled when they were faxed directly to the pharmacy by my physician. I now phone each time after I visit the doctor to ensure the pharmacy is filling the prescription instead of putting it on file for future use.

Got a delivery notice from Canada Post. Saturday hours are supposed to be 9 a.m. To 6 p.m. No one at post office at 9:20. Went to till. Answer was that the girl phoned in sick. Rexall has no person available for postal service? Great job Rexall. Maybe do everyone a favor and close your postal outlet that way people won't be held back by your poor training methods.

Pharmacy and post office staff always great. Front till staff not so much. Usually not at the till-you have to find them. When they are at the till they are extremely slow.

This may be the most incompetent pharmacy I have experienced. Went to pick up a prescription for my daughter. The lady in front of me dropped off hers a couple days before. The tech took and told her he was busy and to come back in a day. He never entered the prescription in the system and lost it. I was then told I had to wait a few minutes and they would call me up from the waiting area. After sitting down the guy behind me who had previously dropped his off was told it would be another two days. Then, after sitting there for over an hour, I finally asked what was taking so long and they told me it had been ready for a while. There was five people working and minimal lines, but no one knew what they were doing.

Avoid this place at all cost. I have been dealing with them for years on behalf of my elderly parents and they have messed up so many times that I started keeping a log. They have even given my mother the wrong insulin. If you ask for clarification, no one knows anything. The staff changes hands regularly so no one know you or cares to find out. The last straw was when I realized that pharmacare covers the Freestyle Libre 2 sensors for my mother's diabetes and I went to ask them about it. They told me I was wrong, and I told them to go look it up. When they came back, they said I was correct and claimed that pharmacare had not advised them that the sensors were now covered but that they could give me a refund on any sensors PURCHASED IN THE LAST SEVEN DAYS. So they have been illegally charging people $110 every two weeks for these sensors for some time now and their system will conveniently only allow them to refund one week's worth of product. DO NOT USE THIS PHARMACY. You have been warned.

No trained personnel.
Got benefit information, after 3 hours sent sms that prescription is ready.
At the end, they started to call to benefit company in front of me and then to prepare drugs.
Completely dissatisfied.

We are going on vacation in 2 weeks and wanted a flu shot which we booked a week ago. 1 hour before appointment, Rexall calls to try and reschedule as they don't have the staff to do the appointment. Horrible as we would like it a couple of weeks prior to vacation so if we get side effects, we get them prior. Don't book appointments with Rexall Westwood as you never know if they will keep the appointment.

This pharmacy has historically had issues communicating with various doctors offices when prescription refills are required as a result family members have runout and gone without medication on several occasions.

Didn't tell me when my prescription was ready despite collecting info and ensuring this would happen, my partner went to pick up my prescription and they did not confirm address, charged me for it despite having my insurance information and gave me a dose worth 30+ days when I have been only prescribed for seven. Complete waste of my precious time and money I will not be giving Rexall my business again.