Bell MTS

Had a great experience when I decided to upgrade to a new phone. The manager helped answer all my questions and even helped me put my screen protector on (which was super appreciated as I always struggle with that).

Sam was great to deal with! He went above and beyond with helping me find the right phone and plan. Best phone buying experience I have ever had.

Same place and review

Good

Good place for sports and concerts. Eat before going as food selection bnb is limited and inflated in price.

Prices too high.

Seems very expensive... I had to call to get my protective case that wasn't available on day one, plus the selections for cases/accessories were very limited. There should be guidance to legit instructional webpages to learn how to use ALL functions, including camera, syncing, one-drive, downloading pictures while choosing to keep some on your phone, and what "bloatware" can be removed or at least what it is supposed to do... Last but not least, $17/day plus tax to use my phone/plan like I'm home? Why are you so greedy...?

They don't have loaner phones for when they send yours out on warranty. Staff encouraged me 2 times to take it to a repair shop instead. My family came in and said, "let's go to a bell location that has loaner phones." I asked if there may be some at a Bell elsewhere. He got mean & rude w me saying he had told me to do this when he had been telling me to find any repair shop in Winnipeg (wouldn't that have been at my own cost & not on warranty?)
Go to the polo park store which is actually Bell's own corporate location, they were extremely helpful. Don't go here.

The manager at this location took advantage of a senior citizen selling them a new iPhone with a data plan when they didn't want one. When we tried to deal with the situation they were rude and unprofessional. The manager argued and said my dad asked for an unlimited data plan yet he has never used the internet a day in his life. Based on principal this is SO WRONG. I've called and spoken to several Bell representatives, three of them told me that he was taken advantage of but there was nothing they could do. This is extremely frustrating and disappointing. How many other seniors have been taken advantage of and how can a company recognize this yet are unwilling to rectify the situation?