Nanaimo Walk-In & Family Practice Clinic at Walmart by Jack Nathan Health

Every time I’ve gone here in the past year, the receptionist had been amazing. She’s very friendly and understanding. At 9:05 when I left this morning, there was a sign up that the clinic was now full. The waiting room was overflowing and people were gathered around the front desk, but she remained calm and kind. Long wait times have nothing to do with each individual clinic and everything to do with a local shortage of doctors. This clinic is my favourite as the Doctor is thorough and listens completely to your concerns. I’ve read through some of the opposing reviews on here and it’s my opinion that long waits aren’t the fault of the clinic. More doctors are needed and we should be thankful we can receive care on a walk in basis, even if we have to wait. A big thank you to this clinic for your hard work.

Pleasant front desk staff, opened the door promptly (even a bit early) so that no one had to sit out in the hallway by the drafty automatic doors. I was seen first by a medical student who was very pleasant and thorough and then by the physician. Good experience. I arrived early and was prepared for a long wait but that did not happen. The waiting area was filling rapidly though as i left. Excellent service at the Walmart pharmacy as well.

Friendly reception staff. Basically no waiting, as I didn’t even have time to sit down after filling the simple intake form! I know I was lucky because later that day there was a sign up that said “Sorry, Clinic Full”. That’s the way it goes with walk-Ins and I would not have complained if there was a long wait — I was traveling and just needed to be seen that day. The doctor was nice and professional.

Dr. Colborne is an amazing addition to this clinic. He's friendly, thorough and listens to everything you have to say. Excellent doctor! I WISH he was my family doctor. The receptionists definitely have their hands full with the overwhelming amount of patients that have been redirected to this clinic--on top of walk-ins and I admire them for keeping their composure in such a busy environment!

I give it 5 stars excellent service short wait times doctors were awesome and you get to shop while waiting never had a bad thing to say great clinic and dearly missed

I would give this clinic a "10" if I could. Great front end staff and helpful doctors. Keep up the good work!

Great place waited 45 minutes and had amazing service I highly recommend it doctors and nurses were knowledgable and kind

Very patient receptionist, short waiting time, amazing Dr. Best clinic I've been to ever.

I went to this clinic only for a prescription, it super convenient for me because I work at the mall. I was super pleased with the attention.

I literally just walked in, filled out a form, and was immediately seen. In and out in 15 minutes!!! Amazing!!

Amzing service.
Takes less then 30min to see a doctor.
Thank you.

Fast service and great staff!

Anyone who disses this place should really think about where they live and how good they got it.

best walk in in nanaimo

I find the staff to be great but the wait times are insane, even when I show up 15 minutes before the doors open I still have to wait 2 hours what the hell?

Do you have any plans to open again?

Dr Colberne is very good, friendly and helpful. But the receptionist is incredibly rude and disrespectful. Please switch receptionists to someone who has better customer service and shows some respect and sympathy for the people who come in the clinic. She’s not doing us a favor, it’s her job and she gets paid to do it so if she doesn’t enjoy it, she shouldn’t be there.

I have been going to this clinic for the last two years. Went in today to ask about having short term disability forms filled out before my surgery date next week. Got to the office only to find out they are closed today (Thursday), I know they will be closed Monday November 11th as it is Rememberance Day. Next the only other day I can go in to drop these forms off is the day of my surgery. Not impressed. Yes I know there a major shortage of doctors.