Sheldon M. Chumir Health Centre

I’m writing to commend the Security staff.

From 2:30am to 5:30am last Tuesday night there was an endless river of human misery flowing through the door. People were seriously drunk, drugged or mentally unwell. Their bodies were warped, broken and twisted. They were filthy and smelled bad. They were confused and/or chaotic, often both. It was incredibly sad and sometimes a bit scary.

Through it all, the Security team was calm, professional, polite and patient. I’ve never seen anything like it. As I watched them work, I never saw them threaten, intimidate, belittle, or mock these tortured souls. They never got angry. Instead, Security treated people like people - with kindness, dignity and respect. It was a thing of beauty in an otherwise tragic picture.

The members of the Security team aren’t just amazing professionals, they’re exceptional humans as well.

Thank you for all that you do. ❤

There’s a public health dental clinic in here. The care I received by the staff and dentists was masterful! The hygienist taught me how to take care of my teeth after years of neglect. The dentist diagnosed my issue and corrected it quickly. I will always have gratitude for what they did for me and the lines of people waiting. Thank you.

Went for a ct, which is always a big deal for me since my veins tend to collapse while being injected. Aside from being super kind, understanding and really empathetic about my concerns, they did everything humanly possible to prevent it from happening. They explained every step taken in order to make sure it would not cause any issues this time, re-assuring me the entire way. I have never been treated so well and sincerely felt like a human-being, not a number.

I injured my elbow falling on some ice and went to Sheldon Chumir to get it checked. The doctor was very kind and took the time to answer all my questions. I was nervous going outside and waiting for my Uber, since it was late at night, so I asked the security guard to come and wait with me. He was very gracious about it and made sure I got in my Uber before going back inside.

Was taken here by EMS service who was great fully treated the accident and found the solution and one was dress in military uniform who is also a teacher 👩‍🏫 mentor and the clinic was the downtown urgent care clinic who treated you descend, the nurse was friendly and patient friendly and even the GP was very helpful in dealing with the situation.in all they got lot of sense of humour only issue is they were of street people, out place people including those who are drug addicted . Bone 🦴 dislocation and fractures were found and how they treated you was respectful

Updates ( 2.3.24 ) EMS report on service received and from previous recovery ❤‍🩹)
As of today ( Saturday pm ) 2.3.24 : medical care was needed badly and probably it was handled by EMS paramedics services who had previously been here. The service was conducted in a very good 😊 level condition with positive care to patient and known to them before reports ( Christmas 🎄 2023 issue 🦴. They did excellent care and even the advanced paramedics was very helpful and they treated me in ambulance 🚑 and taken to urgent care Center again for a GP consultation ( testing referral ) on medication 💊 reasons and the side effects patients having .
( whole body vibrations to everything, ( water, lights , sound , appetite ( taste 👅 ) , motion 💡 headed motion ) the GP and the RN said ( welcome back carter 😆 ) they said it’s from the lack of the medication 💊 taken ( due to severe seizures symptoms effects ) and they did everything they can to 😌 the patient feedback and treatment was great 👍, and the doctor gp consultation ( Dr. M. Van Der Westhuizen licensed gp ( 019773 ) recommended the drug store ( shoppers drug Mart ) Downtown location. And get home from thereafter. The ⭐ level was at 4 and now is 5 🌟 for the very positive care given to the patient in care. And as always was very specific respectful to the RN, and the consultant GP 🩺 on the future vision of the consultant prescription plan and how it works and where to go , ( M.M ) . Thank you 🙏🏻, stay safe.

Just amazing staff. The mental health department is a god send for people who need. I dealt with Kelly with my latest episode and she was such an amazing and compassionate woman. I would give 10 stars if I could

This place saved my life! Once when I was taken here by a kind police officer after an unintentional medication overdose, and without their prompt intervention I would not be typing thus review right now! I wasn't awake for this experience, but I am medically trained and I read the whole medical report, and they were real professionals! They got me stabilized and saved my life, and I'll never be able to repay this gift, or repay the kind soul who brought me in in the first place!

This is also the home of the Calgary ODP, a truly lifesaving resource! They save lives everyday by assisting the most vulnerable among us, those unfortunate enough to become addicted to fentanyl and other opiates. This is a disease truly that takes your will away, if you have never been touched by thus curse, be grateful...

Here they focus on more than prescribing Methadone and Suboxone, lifesaving medications that wean clients off opiates without the euphoria of other drugs. They have recovery programs where they teach Dialectical Behavioural Therapy skills, and connect clients to other resources. A truly underappreciated and resource! If anyone in your life is struggling with this curse of curses, then now you know where to point them if they have the will!

I’ve been here about 3 times, the doctors have always been awesome and super kind. I went today and the doctor I had was incredible, and same with the nurse. The wait times are long during the days. But I usually try to come later at night. (Today I had no choice) I was there for about 5-6 hours during the peak times.

My grandma came here because she was having health issues .... She collapsed on the floor and didn't make it..... But during the process the Doctor on sight called my brother right away and told him they were doing everything they could and I know they did. These nurses and Doctors have to deal with a lot, and if I could I would bring cookies and flowers to everyone because when we came to see her after they were all so nice and I felt like they all had beautiful souls❣the doctors and nurses that have to deal with idiots on the daily makes me sad because those hero's deserve the world.
Ty for do as much as you could !! I love you all please be safe while you walk this earth ❤❤

Waited about 3 1/2 hours to see a doctor which was considerably less than I expected. It was a very busy place. I had brought a cup of tea and crossword puzzle to pass the time because I knew that my issue, although important, was not urgent.

I watched staff assist a variety of individuals. I am very impressed by all staff (including security) who were consistently firm, but kind and patient with everyone.

I have nothing but good things to say about the care I recieved here. In a time of crisis when I needed help and didn't know where to even begin, I was treated with real care and concern. The staff were genuine and they helped me get resources immediately.

The people here are very kind and helpful. It was the first time we came to the lab and the nurse was awesome. Great job. Thx.

The nurses and doctors here are amazing! I went during the week around 10 and I was in and out in less than 2 hours. The nurses and doctor who saw me were kind, caring and listened to my concerns and did not rush me through. As someone who has seen their fair share of doctors throughout the years, I really appreciate the care they gave me during my visit here. Thank you!

The lab is great and both the reception staff and collectors are patient ,kind , and polite. Got a great patient experience from Janice at the lab today. Very painless and quick blood collection, I am usually nervous about such appointments and Janice made me feel comfortable.

Great Location downtown right on 4 Street! Very nice park across the street, Doctors in Urgent Care are caring and overall friendly Especially Dr. Kaiser and Dr. Raj!! I like they have a Lab on 3rd Floor as well! other than usually wait times... it's a good place to see a Doctor!! just wish they cleaned up better around the Injection site!

Thank you to Dr. Chenger and the Urgent Care team for helping me with my fractured elbow recently.

ER wait times were typical for a Sunday. I was seen after a couple hours. Dr. Garth Smith is a dream and we are lucky to have him here. Excellent bedside manner. He took the time to explain my condition well beyond his shift ended. With that being said I hope I don’t have to see him again but, if I ever need emergency medical attention I hope I get this doctor.

I wish I had known years ago that dental assistance is available for adults. My teeth got so bad. Thanks to Sheldon Chumir I was able to get the help I needed.

These people are the best! Nurses and doctors! Thank you for your great care!

The care I received yesterday worked. I arrived at S.M.Chumir in pain and full of anxiety. My experience although not perfect, I don’t think that should be the goal, was perspective changing. I was amazed at how each and every staff member I observed/saw was calm, kind, and kept composure. It did take long time for me to see a doctor, the timer was not accurate. But I recognize that this urgent care facility is managing and helping some of our most vulnerable in the city with pose and patience. The patients I watched come in knew where to go, what they needed, were shown respect, and remained respectful. It is, unfortunately, a busy place, but a wildly important one. Once I saw the nurse and doctor, I was treated with respect, shown concern, and able to laugh together about what I was experiencing. Although I left with big emotions and tears (darn anxiety) I had what I needed, and 12 hours after treatment I am healing. And that was the goal. I am proud to live in a city where a place like this exists, and thankful I was heard and am beginning to feel better. Thank you!